Worldwide Flight Services (WFS)

Content Creator

• The Curriculum Developer’s responsibilities include creating details, engaging curriculums, and quality resources, liaising with Subject Matter Experts, outlining objectives, establishing, and meeting feasible timelines and ensure accuracy of the content.
• Content creation can include online learning, classroom curriculum, job aids, simulations, and graphics.
• Strong project management abilities, ability to develop and write SCORM content along with excellent writing and communication skills, are essential to the success of this role.
• Balance multiple projects at a time to scope projects effectively, meet milestones and target timelines.
• Create and develop in an agile environment and stay adaptable to change.
• Creating and maintaining learning/e-learning content and courses in multiple languages.
• Manages multiple facets of curriculum development, design, and deployment.
• Collaborate within a team or other stakeholders to create custom learning content.
• Design and maintain exams, and other formal/informal measures to gauge effectiveness of curriculum.
• Develop and maintain revisions, design, and develop training courses and programs.
• Attend meetings with other managers to assist and inform of all training, safety or security related issues being discussed.
• Compile data to submit to Directors of Training to assist in proposals for improvements to content.
• Meet with customer/airline representatives when/directed as needed for training or audit related issues.
• Manage the interface between SCORM content and online LMS including content revisions.
• Other duties as assigned.

Training Content Developer

Learning and Development

• Coordinate with field general managers/station managers and station trainers to ensure personnel receive both initial and recurrent training specific to their job functions
• Evaluate training compliance in assigned stations to verify all records are complete and current and that daily operations fully meet government and WFS Standards
• Provide Train – The -Trainer certifications and assist local management personnel and designated station instructors on new procedures, government regulatory bulletins and training deficiencies
• Assist with the development, revisions and designing of training courses and programs
• Verify all mandated training has been completed by stations in assigned region
• Perform independent station/process audits with focus on training, safety, security, and quality policies & procedures as needed
• Document and submit reports for assigned region of responsibility to company Directors of Training and Quality Assurance and the Vice President of Training and Quality Assurance
• Assist, and coach stations to complete required daily and weekly inspections as mandated by the company and department
• Verify stations in assigned region complete all reports as required by any government agency or official airport authority
• Attend meetings with other managers to assist and inform of all training, safety or security related issues being discussed
• Compile data to submit to Directors of Training and Quality Assurance to assist in proposals for improvements to processes and procedures
• Assist on special projects and events as needed or perform other duties as required
• Meet with customer/airline representatives when/directed as needed for training or audit related issues

Regional Training Manager

Manager

• Lead the Gateway Facility Administration team
• Support the recruiting and on-boarding of new employees
• Liaison with corporate HR departments to maximize the employee experience
• Manage performance evaluations for hourly associates
• Audits employee personal data in timekeeping system for accuracy
• Ensure data integrity and accuracy for onboarding processes

Station Performance Manager

Compliance

• Collaborate with Security Architecture to develop, review, and align SATS cybersecurity policies and standards with legal, regulatory, and industry benchmarks.
• Conduct assessments across the enterprise to ensure adherence to SATS cybersecurity policies and standards.
• Prepare and submit reports/attestations to regulatory bodies and schemes (e.g., ISO/IEC 27001, PCI DSS, NIS2) to demonstrate compliance.
• Collaborate with and, when needed, manage workload and direction of consultants engaged within the Compliance function.
• Deliver and manage an ongoing enterprise‑wide cybersecurity training program.
• Coordinate with internal/external auditors of enterprise security capability, managing requested interviews and artifact/evidence requests.

Training Content Developer

Regional Training Manager

Station Performance Manager

Compliance Analyst – TDR