Worldwide Flight Services (WFS)

Manager

• Oversee ramp operations, including aircraft marshaling, baggage handling, and loading/unloading.
• Coordinate with ground crews to ensure safe, on-time aircraft turnaround.
• Monitor GSE (Ground Support Equipment) usage and maintenance.
• Manage irregular operations such as aircraft diversions, mechanical issues, or weather disruptions.
• Act as the primary decision-maker and point of contact during the shift.
• Conduct shift debriefings for operational staff.
• Maintain clear communication between departments and with airline partners.
• Complete operational reports and incident documentation as needed.
• Train, coach, and mentor frontline supervisors and staff.
• Maintain a safe work environment and participate in required safety audits.

Ramp Services Manager – On Duty

• Provide leadership to General Managers and operational teams across multiple stations
• Oversee station operations to ensure efficient use of equipment, facilities, and personnel
• Analyze operational and financial data to drive profitability and performance
• Develop and enforce company policies, safety rules, and compliance with TSA, FAA, CBP, and local regulations
• Approve and monitor capital expenditures, equipment procurement, and site security plans
• Partner with upper management on strategic planning and policy development
• Investigate and resolve internal and external complaints
• Support business development and customer relationship efforts within the region
• Oversee security compliance, audits, and corrective actions in coordination with corporate security teams
• Promote a fair, respectful, and inclusive workplace environment
• Maintain accurate reporting, respond to inquiries from regulatory bodies, and ensure ongoing operational compliance

Regional Manager

Operations

• Plan, organize, lead and control staff to promote a workplace culture of teamwork, self-motivation, and pride within a diversified and multi-cultural work environment.
• Develop next level leaders and managers in both leadership and management skills.
• Supervise staff to meet business needs and facilitate successful outcomes by following carrier’s Service Level Agreement performance standards.
• Ensure operational leadership is monitoring and instructing Airport Ramp Agents and Warehouse Agents to follow safety rules and safety standards that are in place.
• Participate in recruiting activities, interviewing candidates and making hiring decisions.
• Assist in employee relations and/or conflict resolution, prepare performance appraisals, provide input for counseling and terminations.
• Demonstrate diligence required to maintain security under local Airport Police, Transportation Security Administration (TSA), and United States Customs/Border Protection (USCBP) Regulations and Federal Aviation Administration (FAA).
• Challenge any persons not displaying an airport I.D. badge within a WFS warehouse or any Airport Operational Area (AOA).
• Prepare various operational reports, providing weekly and monthly data regularly, including special reports requested on an ad hoc basis.
• Must complete injury reports and damage reports as required.
• Authorize/ensure post-accident and post-injury testing is done as required.
• Assist customer representatives in providing information and data for various compliance reports and audits.
• Maintain records and appointments necessary for employment on the airport such as airport badge appointments, USCBP interviews, or other government-required meetings.

Senior Air Logistics Manager – AUS Express Operations

Human Resources

• Builds relationships with regional operations leadership team to understand the business needs and talent requirements to meet the organizations goals.
• Provides advice and counsel station leadership on policy and/or collective bargaining agreement interpretation, FLSA, FMLA, ADA, reasonable accommodations, etc.
• Leads the investigative process related to employee matters.
• Partners with the Talent Acquisition team to provide field support in the recruitment initiatives of the region.
• Provides field support for learning & development programs and initiatives, in partnership with Talent Development.
• Provides field support for the performance management process.

Ramp Services Manager – On Duty

Regional Manager

Senior Air Logistics Manager – AUS Express Operations

HR Manager