Director of Operations

Worldwide Flight Services (WFS)

Director of Operations leading revenue generating activities and supervising training and development at Worldwide Flight Services. Ensuring operational performance and safety standards across multiple airport locations.

Posted 8/3/2026full-timeOrlando • Florida • 🇺🇸 United StatesLead💰 $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in senior management oversight of large operations, including ramp handling and warehouse operations, while ensuring safety, security, and training compliance. Proficient in developing KPIs and dashboards to monitor financial and operational performance.

Highest-signal resume keywords

Senior Management OversightRamp Handling ExperienceWarehouse Operations ManagementSafety and Security ComplianceAnaplan Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ramp HandlingWarehouse OperationsSafety ProtocolsTraining Program DevelopmentKPI DevelopmentP&L AnalysisBudget CreationOperational Performance MonitoringGovernment Agency ComplianceCargo Operations Management

Soft Skills

LeadershipCoachingMentoringCommunicationTeam Collaboration

Tools & Technologies

AnaplanMS WordMS ExcelMS PowerPointWeb-Based Management Programs

Industry Keywords

Operational PerformanceSafety StandardsSecurity ManagementTraining and DevelopmentCargo Handling

About the role

Key responsibilities & impact

Responsible for the on-going operation and revenue generating activities of various lines of business.
Supervise the establishment and implementation of training programs directed at successful operational performance and operational career development, and the security of facilities, equipment, personnel, information and inventory.
Effectively lead / coach / mentor GMs to success.
Identify stations that are deviating from plan and assist GM and Regional Managers in developing and executing action plans.
Develop and maintain dashboards and KPIs to keep leadership informed of financial and operational performance.
Administer / lead bi-weekly conference calls & originate safety topic discussion matter.
Enforce all WFS protocols and procedures to ensure that WFS continuously provides the highest level of Safety, Service and Operational abilities at all times.
Work with all other HDQ organizations to ensure the Operations point of view is represented.
Support ad-hoc projects as needed.

Requirements

What you’ll need

At least 5 years Sr mgmt. oversight of large ramp ops (Wide-body & Narrow-body ramp handling experience required).
At least 5 years Sr mgmt. oversight of at least 50 Ops staff including Leadership, Admin & daily interaction with GSE MX mgmt.
At least 5 years Sr mgmt. oversight of large warehouse operations (including build/break of domestic & Int’l cargo & truck load / unload Ops).
At least 5 years Sr mgmt. oversight of Security, Safety, Training, QA, including hands-on experience writing responses to government agencies.
Master's degree (M.A.) preferred, not required.
Ability to read, write, fluently speak and understand the English language; Spanish is a plus.
Firm understanding and usage of Anaplan or equivalent software, ability to read and understand P&Ls, create or edit station budgets.
Strong use of computer-based applications including MS Word, Excel, PowerPoint, as well as ability to learn and use web-based programs for day to day management functions.

Benefits

Comp & perks

Access your pay when you need it through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees for quality medical care!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!