Trainer & Facilitator

160over90

Trainer & Facilitator engaging in employee development and product knowledge initiatives. Delivering high-impact training programs to diverse audiences to drive sales effectiveness and customer experience.

Posted 7/8/2026contractAtlanta • Montana, New York • 🇺🇸 United StatesJuniorMid-Level💰 $49 - $65 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering engaging instructor-led training and facilitating virtual sessions, with a strong focus on coaching and skill development. Proficient in assessing learner needs and adapting techniques to enhance participation and learning outcomes.

Highest-signal resume keywords

Instructor-Led TrainingFacilitation SkillsPublic SpeakingCoachingMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DeliveryVirtual Training FacilitationSales Behaviors CoachingCustomer Experience Best PracticesLearner Assessment

Soft Skills

Interpersonal SkillsCommunication SkillsEngagement TechniquesProfessional PresenceAdaptability

Tools & Technologies

Video Conferencing PlatformsLearning PlatformsMicrosoft PowerPointMicrosoft WordMicrosoft OutlookMicrosoft Teams

Industry Keywords

Customer ServiceSalesCall-CenterHospitalityService-Oriented Environments

About the role

Key responsibilities & impact

Deliver instructor-led training in both virtual and in-person environments
Facilitate engaging learning experiences for agents, team leaders, ambassadors, and support staff
Lead classroom discussions, role plays, exercises, and knowledge checks to reinforce learning objectives
Create a positive and interactive learning environment that encourages participation and engagement
Coach learners on skill development, product knowledge, sales behaviors, and customer experience best practices
Reinforce training concepts through follow-up sessions, huddles, coaching activities, and ongoing learner support
Assess learner understanding and adapt facilitation techniques to meet the needs of diverse audiences
Partner with Training Leadership and operational leaders to support training initiatives and performance goals
Provide feedback on learner performance, training effectiveness, and development opportunities
Maintain training records, attendance tracking, and required documentation
Support continuous learning initiatives and ongoing employee development programs
Represent the Global Training & Education team with professionalism and confidence when interacting with employees, leaders, clients, and business partners

Requirements

What you’ll need

2–5 years of experience in training, facilitation, coaching, sales, customer service, or a related field
Demonstrated ability to confidently present and facilitate in front of groups of varying sizes
Strong public speaking, presentation, and communication skills
Ability to engage audiences, manage classroom dynamics, and drive active learner participation
Experience facilitating virtual training sessions using video conferencing and learning platforms
Strong interpersonal skills with the ability to build credibility and rapport with learners and leadership
Ability to simplify complex information and present it in a clear, engaging manner
Professional presence and strong verbal communication skills
Experience working in customer service, sales, call-center, hospitality, or service-oriented environments is preferred
Proficiency with Microsoft Office, including PowerPoint, Word, Outlook, and Teams
Bilingual or multilingual language skills are a plus
Willingness and ability to travel, as needed.

Benefits

Comp & perks

Health care
Retirement
Vacation and other paid time off