Implementation Specialist

• Deploy the GOS Sales Squad: Partner with Commercial VPs to institutionalize GO&S participation in late-stage sales pitches, embedding a specialized "Sales Squad" into marquee enterprise deals to turn our redefined Five-Star Care into a primary selling point.
• Build Strategic Alignment: Forge strong relationships and operational governance across global commercial leadership and Global Operations and Services to ensure a "CX-first" mindset across the sales cycle.
• Govern Scope Boundaries: Standardize and govern the macro-level expectations of global Sales teams, prospects, and implementation partners regarding our operational scope of services and tier definitions.
• Ruthlessly Simplify Tier Configurations: Partner with commercial pricing and marketing teams to collapse complex legacy service offerings into unified, high-impact packages that remove market confusion.
• Serve as Executive Liaison: Act as the primary operational partner and definitive source of truth for Sales and Commercial leadership during high-value pitches, RFPs, and global go-to-market rollouts.
• Optimize Time-to-Value (TTV): Drive structural process improvements and scale automated onboarding frameworks within Global Operations to compress the timeline from contract-signing to a client's first live booking.
• Champion the Pre-Sales CX Lens: Serve as the organizational pre-sales customer expert, maintaining a deep understanding of complex market needs, tier economics, and localized global implementation trends.
• Architect Data Strategies: Establish a standardized pre-sales data reporting suite (tracking TTV, launch velocity, and custom scoping drag) to drive data-backed commercial decisions.
• Synthesize Complex Insights: Leverage a deep understanding of data, intuition, and customer feedback to rapidly extract actionable information and proactively modify the pre-sales operational roadmap.
• Enable the Commercial Engine: Empower the Sales and Customer Success organizations with scaled enablement collateral and continuous updates so they can speak transparently, accurately, and effectively about our support ecosystem.
• Define Metrics for Success: Partner with global CX and Operations leadership to define, monitor, and scale key performance metrics for the pre-sales and implementation lifecycle.
• Ensure Day-1 Excellence: Recommend and implement process optimizations that guarantee newly onboarded clients successfully meet contractually established service level agreements (SLAs) from the moment they go live.
• Protect Operational Capacity: Leverage data to speak fearlessly and confidently about operational boundaries, guiding commercial leadership on high-risk custom scoping or premature tier selling.

Director, Client Experience – Pre-Sales Experience, Implementation

• Configure Hello Patient workflows to match how each practice operates day to day
• Help drive discovery through requirements gathering and stakeholder collaboration
• Validate requirements, manage dependencies, and ensure clean setup and access
• Become an expert in phone configurations and telephony systems
• Setup outbound agent campaigns and performance monitoring
• Extensively test new agents prior to go-live, ensuring quality and reliability
• Help drive the implementation plan, ensuring that weekly milestones are met to launch, and the team is not blocked in any aspect of agent delivery
• Own timelines, stakeholders, and communication to keep projects moving
• Track risks, resolve blockers quickly, and keep expectations clear
• Own & drive 1->10 agent expansions by getting new customer locations live
• Support AI Agent Product Managers on net-new launches and pilots
• Provide structure and coordination (project plan, status updates, risk tracking)
• Deliver customer trainings (live + recorded) and create simple enablement materials
• Ensure teams are ready at launch and confident using the product
• Monitor early usage, triage issues, and coordinate fixes to improve adoption

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
• Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing.
• Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
• Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime.
• Coordinate and perform system updates and upgrades as required.
• Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies.
• Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

System Implementation Specialist

• Lead early clinical, operational, and technical workflow-discovery discussions.
• Assess integration, image-routing, infrastructure, security, resourcing, dependency, and implementation risks before contracting.
• Partner with Sales and Solutions Architecture to establish the preliminary implementation approach, scope, timeline, and client expectations.
• Lead the end-to-end implementation of Cleerly for new and expanded clients in hospitals, health systems, cardiology practices and imaging centers, managing multiple complex projects simultaneously.
• Develop and manage project plans and timelines to drive successful project delivery.
• Act as the primary point of contact for clients during the implementation phase, ensuring clear communication and alignment on project goals.

Senior Implementation Manager

• Conduct site assessments to define project scope, deliverables, constraints, and success criteria in alignment with the statement of work.
• Translate customer requirements into structured project plans, including timelines, milestones, and resource needs.
• Facilitate project kickoff and planning sessions with customer stakeholders to align on scope and execution approach.
• Develop and manage detailed project plans, including timelines, milestones, dependencies, and deliverables.
• Coordinate cross-functional resources to ensure alignment to project schedule and execution objectives.
• Balance competing priorities and adjust plans as needed to maintain project timelines.
• Own end-to-end execution of implementation projects, ensuring delivery against defined scope, timelines, and performance expectations.
• Lead and coordinate cross-functional teams to drive on-time and high-quality project delivery.
• Monitor project execution and resolve issues to ensure successful implementation and service launch.
• Identify project risks, dependencies, and constraints, and develop mitigation strategies to ensure successful delivery.
• Proactively assess risks related to timelines, stakeholder alignment, and site conditions, and drive resolution of issues impacting project progress.
• Coordinate and allocate internal and external resources to meet project deliverables and timelines.
• Collaborate with vendors and service providers to define project scope, schedules, and performance expectations.
• Track project progress against defined milestones and deliverables, ensuring adherence to timelines and scope.
• Provide regular status reporting, highlighting risks, progress, and key decisions.
• Oversee execution of inventory setup and laboratory implementation activities.

Site Implementation Specialist

• Serve as the technical owner of implementation across a portfolio of clients
• Ensure seamless configuration, integration, and onboarding of our enterprise solutions
• Manage the day-to-day of all client implementations
• Scope, deliverables, and timeline management for client implementations
• Responsible for installing, configuring, and troubleshooting client applications
• Act as a trusted technical advisor during the implementation phase
• Provide expert guidance on API usage, platform configuration, and integration best practices
• Document, communicate, and be the expert on client setups and implementations

Implementation Engineer

• Manage Readiness activities involved with New Store Openings, Franchise Changeovers, Store Remodels, Acquisition
• Execute New Store Openings, Changeovers, Store Remodels, RIS Transitions/Openings, Special Projects, and Calibrations
• Ensure program scope and business objectives are clearly documented
• Collaborate with cross-functional teams to develop detailed product flow and displays
• Analyze current assortment with national schematics and regional items/programs

Store Implementation Specialist

• Gather, analyze, and document business requirements for insurance product implementations, enhancements, and system changes.
• Partner with Product Managers, Actuaries, Compliance, and Engineering to translate product specifications, underwriting rules, and regulatory requirements into clear business and system requirements.
• Configure and support the implementation of insurance products, including coverages, rating structures, forms, and underwriting rules within internal systems.
• Review product configuration, rating algorithms, and rate tables to help ensure accuracy, completeness, and alignment with approved filings.
• Research and analyze policy forms, endorsements, and regulatory filings to support compliant product implementation.
• Develop, execute, and document test cases and test scenarios for system, integration, and user acceptance testing.
• Validate rating calculations, coverage rules, policy forms, and system functionality; identify defects, document findings, and partner with technical teams through resolution and retesting.
• Maintain accurate implementation documentation and support knowledge sharing for new product launches and system enhancements.
• Collaborate effectively with cross-functional partners to support timely and accurate delivery of product initiatives.
• Continuously build knowledge of Branch products, insurance concepts, system functionality, and regulatory requirements to increase individual effectiveness and contribution over time.

Senior Implementation Specialist

• Own the successful delivery of complex enterprise implementations from discovery through go-live, serving as the primary strategic advisor throughout the engagement.
• Partner with customer stakeholders to understand business processes, operational workflows, organizational structures, and technical requirements.
• Translate business, functional, and technical requirements into scalable solution designs and platform configurations aligned with implementation best practices.
• Configure the YOOBIC platform and validate solutions.
• Lead customer workshops focused on solution design and business process mapping, but also on governance and change management.
• Guide customers toward best-practice solutions by balancing business objectives with platform capabilities.
• Manage project scope, timelines, risks, dependencies, and executive communications throughout the implementation lifecycle.
• Deliver administrator and business user platform training.
• Contribute to the evolution of our implementation methodology by identifying opportunities to improve delivery processes, documentation, tools, and best practices.

Senior Customer Implementation Consultant

• Facilitate the integration of key company accounts into the platform, ensuring a smooth transition and troubleshooting any issues
• Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding
• Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process
• Train product analysts on onboarding best practices
• Support the design of onboarding workflows for new business customers
• Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
• Work with product managers to define business requirements for onboarding and create user stories
• Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders

Implementation Manager

• Conduct client training in preparation for Go-Live events, following Nextech CRM’s standard implementation methodology.
• Complete practice assessments and workflow analysis guided by industry best practices.
• Instruct clinical and non-clinical staff on the proper use of software applications.
• Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.
• Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.
• Investigate and resolve client issues during implementation and go-live.
• Identify opportunities for workflow improvement and optimization post-go-live.
• Partner with internal teams to ensure successful implementation and alignment with client needs.
• Communicate effectively with clients and team members to ensure alignment and satisfaction.
• Additional duties as required.

Implementation Specialist – CRM

• Lead, coach, and develop a team of Implementation Architects across SF and NYC
• Act as the Implementation Architect for your own set of customers
• Own team delivery outcomes ensuring implementations are on track, customers are unblocked, and quality is high
• When needed, engineer and ship product enhancements like custom pricing models to support a customer’s requirements to go live
• Drive consistent implementation methodology across the team: kickoffs, technical discovery, API design, and go-live
• Run 1:1s, provide regular feedback, and support the growth and performance of each team member
• Partner with Customer Success to maintain smooth handoffs and long-term account health
• Escalate and resolve technical blockers; serve as a senior technical resource for complex or at-risk implementations
• Identify patterns across customer engagements and advocate with Product and Engineering for improvements that solve problems at scale
• Contribute to team documentation, reference architectures, and best practices that accelerate future implementations
• Collaborate with Recruiting to support hiring, interviewing, and onboarding for the team as we grow

Manager, Implementation Architects

• Independently own a full book of onboardings including complex GeoLift accounts (data warehouse connections, custom KPIs, opt-out customers, multi-source setups), self-managing prioritization and flagging risks early
• Run complex Data Onboarding Calls, proactively identifying data risks during prep (warehouse complexity, custom KPIs, opt-outs) and shaping the call agenda to address them upfront
• Own cMMM onboardings end-to-end, including non-API spend setup, covariate guidance, and customer education on data requirements and model limitations
• Identify and prototype opportunities to apply AI tooling to recurring Onboarding tasks; bring new techniques to the team and document what works
• Partner with Measurement Strategy Managers to ensure onboarding execution aligns with customer measurement strategy
• Independently reproduce and file detailed bug reports, collaborating with Support, Data, Science, and Engineering teams for resolution and providing context on customer impact
• Build, document, and share knowledge of products, tools, and processes to aid in troubleshooting and team development
• Build and maintain deep subject matter expertise within the evolving Haus product suite, becoming proficient with admin tooling, data troubleshooting, end-to-end Haus app data flows, and able to write basic SQL queries to inspect customer data
• Develop advanced knowledge of incrementality concepts and MarTech workflows, helping connect these concepts to customer onboarding decisions
• Contribute to identifying best-in-class onboarding practices and refining them based on customer patterns and feedback
• Participate in cross-functional projects that advance team, department, and company goals, often serving as the Onboarding representative in collaborative efforts

Customer Implementation Consultant

• Lead end-to-end CMMC implementations for new and existing Secureframe customers, owning the customer experience from kickoff through handoff and readiness milestones.
• Translate customer requirements into clear implementation plans, including scope, timeline, milestones, owners, risks, dependencies, and success criteria.
• Help customers understand and operationalize CMMC requirements, including Level 1 FCI basics, Level 2 CUI handling, NIST SP 800-171 control expectations, SSP and POA&M workflows, evidence collection, asset inventory, and audit-readiness preparation.
• Partner with customers to identify where CUI lives today across email, file sharing, cloud applications, endpoints, engineering systems, specialized equipment, facilities, and third-party providers.
• Coordinate implementation work across Secureframe product configuration, control mapping, evidence automation, policies, procedures, owner assignments, remediation tracking, and readiness reporting.
• Support secure-environment planning discussions, including identity, endpoint management, logging, network segmentation, GCC High or Azure Government considerations, Google Workspace hardening, virtual desktops, physical controls, and partner-led remediation where relevant.
• Work with Sales and Customer Success to improve pre-sale scoping, implementation estimates, customer expectation-setting, and handoff quality.
• Collaborate with CMMC partners, MSPs, consultants, auditors, and C3PAOs while maintaining clear boundaries around Secureframe's role in preparation, platform tooling, implementation support, and independent assessment.
• Deliver live customer training and working sessions that help customers assign owners, collect evidence, remediate gaps, and use Secureframe as their operating system for CMMC readiness.
• Build repeatable implementation assets, including kickoff templates, project plans, RACI models, discovery questionnaires, evidence checklists, status reports, readiness criteria, risk registers, and handoff runbooks.
• Identify patterns across implementations and feed those insights back to Product, Engineering, Sales, Customer Success, and leadership.
• Use AI and automation thoughtfully to accelerate repeatable implementation work, summarize customer context, surface risks, and improve time to value.

Implementation Specialist, CMMC

• Consult with the business to identify high-impact AI use cases
• Manage the CSR AI use case intake and prioritization process
• Define adoption, quality, and risk metrics
• Act as a consultant for the design and buildout of AI/LLM-enabled capabilities
• Collaborate across functions to define controls
• Partner on AI governance execution for CSR use cases
• Develop reusable playbooks, testing templates, and governance artifacts
• Manage project delivery, stakeholder engagement
• Monitor AI content performance and risk indicators

Vice President, Client Segment Risk

• Collaborate with internal teams to understand customer needs
• Facilitate the integration of company accounts into the platform
• Analyze product performance and track metrics
• Support the design of onboarding workflows for new business customers
• Provide data-driven insights to enhance user experience
• Work with product managers to define business requirements

• Lead end-to-end implementation for new clients, ensuring seamless onboarding and sustained success.
• Manage strategic projects for existing clients, such as product expansions, re-integrations, and custom initiatives.
• Develop a deep knowledge base of your clients' technical setups, business needs, and performance preferences to serve as a strategic advisor over the long term.
• Build and nurture relationships with executive-level stakeholders in marketing, technology, and design.
• Serve as the primary internal and external point of contact, collaborating across Professional Services, Customer Success, and Product teams.
• Translate complex technical concepts into actionable solutions for diverse audiences.
• Oversee cross-functional teams in design, engineering, and QA to deliver on-time and within scope.
• Proactively identify and resolve risks or blockers to achieve successful outcomes.
• Drive continuous improvement of implementation processes and contribute insights to new product launches.

• Architect, design, and build solutions on the HighQ platform
• Onboard and train clients
• Work with a range of client stakeholders
• Communicate solutions in a clear and concise manner
• Project manage solutions delivered to clients
• Manage multiple client accounts
• Provide value-add service through training and best practice consulting
• Engage with key teams such as Product Management & Customer Success + Support as appropriate to deliver end-to-end solutions
• Partner with leadership on business-critical initiatives

Implementation Consultant

• Translates AI strategy into scalable engineering execution—ensuring AI systems are safe, observable, cost-effective, compliant, and aligned with product and business outcomes.
• Architect and govern AI/ML system designs including multi-agent flows, complex orchestrations, RAG, classical ML services and hybrid architectures.
• Productionize AI/ML solutions into stable, low-latency, compliant, scalable applications.
• Build, lead, and develop a multi-team AI/ML engineering organization—including managers and senior engineers—setting technical standards and a culture of rigorous, maintainable delivery.
• Drive organization-wide alignment by influencing senior executives, peer engineering leaders, and product leaders; resolve prioritization conflicts and clarify accountability boundaries.
• AI/ML Lifecycle Ownership: Spearhead the AI/ML Software Development Life Cycle (SDLC) balancing rapid experimentation with scalable, production-grade engineering standards.
• Establish robust practices for versioning, deployment, CI/CD pipelines, logging, and automated rollback strategies.
• Build and operate observability, monitoring, and alerting systems to track model drift, latency, throughput, and cloud computing cost governance.

VP, Implementation Engineer – EST Hours

• Customer Onboarding: Welcome new customers and guide them through their onboarding journey, ensuring a smooth and successful start with AutogenAI.
• Project Management: Create and manage tailored project plans, ensuring timelines, milestones, and deliverables are consistently achieved.
• Platform Configuration: Configure the AutogenAI platform to meet customer-specific requirements, ensuring early value and adoption.
• Training Delivery: Deliver comprehensive onboarding training sessions—both foundational and advanced—in virtual or in-person formats.
• Customer Engagement: Provide proactive support and guidance throughout the implementation phase, ensuring customers feel confident and supported.
• Cross-Functional Collaboration: Work closely with Customer Success and Product teams to ensure continuity, share feedback, and create a seamless customer experience.
• Customer Communication: Maintain consistent communication to keep customers informed on progress, platform updates, and key next steps.
• Customer Handover: Coordinate smooth handoffs to Customer Success post-implementation, supporting strong ongoing relationships.

Implementation Specialist jobs in New York

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Director, Client Experience – Pre-Sales Experience, Implementation

Implementation Specialist

System Implementation Specialist

Senior Implementation Manager

Site Implementation Specialist

Implementation Engineer

Store Implementation Specialist

Senior Implementation Specialist

Senior Customer Implementation Consultant

Implementation Manager

Implementation Specialist – CRM

Manager, Implementation Architects

Customer Implementation Consultant

Implementation Specialist, CMMC

Vice President, Client Segment Risk

Implementation Specialist

Implementation Manager

Implementation Consultant

VP, Implementation Engineer – EST Hours

Implementation Consultant – Proposal Management