Manager, Implementation Architects

Orb

Manager of Implementation Architects at Orb, overseeing a team in NYC and SF. Focused on delivering high-quality customer implementations and technical solutions.

Posted 7/10/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $175,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Implementation Architects across SF and NYC
Act as the Implementation Architect for your own set of customers
Own team delivery outcomes ensuring implementations are on track, customers are unblocked, and quality is high
When needed, engineer and ship product enhancements like custom pricing models to support a customer’s requirements to go live
Drive consistent implementation methodology across the team: kickoffs, technical discovery, API design, and go-live
Run 1:1s, provide regular feedback, and support the growth and performance of each team member
Partner with Customer Success to maintain smooth handoffs and long-term account health
Escalate and resolve technical blockers; serve as a senior technical resource for complex or at-risk implementations
Identify patterns across customer engagements and advocate with Product and Engineering for improvements that solve problems at scale
Contribute to team documentation, reference architectures, and best practices that accelerate future implementations
Collaborate with Recruiting to support hiring, interviewing, and onboarding for the team as we grow

Requirements

What you’ll need

5-7 years of experience in a technical post-sales role: solutions engineering, implementation consulting, technical account management, or similar
3-5 years of people management experience, with a track record of supporting IC growth and holding a team accountable to results
Technically proficient as an implementation practitioner with a strong understanding of APIs, webhooks, system integrations, and SQL; comfortable debugging issues and translating technical tradeoffs for customers
Proven ability to translate between business requirements and technical architecture
Strong communicator: clear with your team, credible with customers, and effective cross-functionally
You model Orb's values by keeping customer outcomes front and center, moving with urgency, taking initiative, and caring deeply about accuracy and quality
You're fluent in technical conversations with engineering teams
You bring emerging emotional intelligence- you understand what each person on your team needs to do their best work
You're a connector: you help your team collaborate cross-functionally, escalate blockers appropriately, and keep stakeholders aligned
You take ownership of hiring outcomes, not just processes

Benefits

Comp & perks

Excellent medical, dental, and vision insurance
One Medical membership
Unlimited PTO plus an additional week off between Christmas and New Year’s
401k plan
16-week paid parental leave with equity vesting
Commuter stipend
Catered lunches in the office
Annual learning & development stipend
Meaningful equity in the form of stock options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

APIWebhooksSystem IntegrationsSQLTechnical DiscoveryImplementation MethodologyCustom Pricing ModelsDebuggingTechnical ArchitectureDocumentation

Soft Skills

Strong CommunicationEmotional IntelligenceTeam CollaborationInitiativeCustomer-Centric Mindset