Full-stack Engineer

• Design and maintain core pricing lifecycle primitives with a focus on extensibility and ease of use
• Evolve the product data model to balance complexity and clarity
• Scale real-time ingestion and query systems for large, high-performance deployments
• Collaborate cross-functionally (PM, design, sales, customer success) to shape strategy and deliver value
• Learn from and contribute to a highly skilled team

Senior Software Engineer, Pricing Lifecycle

Staff Software Engineer, Revenue

Fullstack Software Engineer, Pricing Lifecycle

Architect

• Lead implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirements
• Design and recommend approaches that map complex business logic—usage-based pricing, hybrid models, credits, commitments—to Orb's capabilities
• Guide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customization
• Troubleshoot implementation challenges and unblock customers when they get stuck
• Serve as the ongoing technical point of contact for strategic accounts
• Partner with Customer Success to ensure smooth handoffs and long-term customer health
• Build trusted relationships with customer engineering, finance, and product teams
• Identify patterns where multiple customers hit the same friction points and advocate for product improvements
• Contribute to documentation, best practices, and reference architectures that accelerate future implementations

Implementation Architect

Recruitment

• Own the end-to-end recruiting lifecycle for Sales, Marketing, and Customer Success roles, from sourcing and screening to negotiating offers and closing candidates.
• Partner closely with hiring managers to deeply understand their needs, create tailored recruiting strategies, and consistently deliver exceptional talent.
• Build and scale recruiting processes from scratch, ensuring efficiency and alignment with our company’s goals and culture.
• Raise the bar on candidate experience—every interaction, from first touch to offer acceptance, should leave candidates feeling valued and excited.
• Communicate proactively and transparently with candidates, hiring teams, and stakeholders throughout the hiring process.
• Track, analyze, and act on recruiting metrics to optimize time-to-hire, candidate quality, and pipeline health.
• Get creative in sourcing passive candidates, using innovative tools and strategies to connect with top talent.
• Contribute to employer branding initiatives, making our company a destination for the best and brightest.

GTM Recruiter – Contract

Customer Success Manager

• Manage the customer relationship post-contract signing, including owning accountability for achieving timely Deployment and Adoption during onboarding
• Forecast renewals with high accuracy and a plan to mitigate risk
• Conducting Health Checks and Business Reviews to ensure our customers achieve great ROI and have a high likelihood of renewing and expanding
• Engage with Product on customer requests, helping to prioritize while wearing both a customer and company hat
• Understand customer requirements requirements, analyze business processes, identify and advise on opportunities for them to leverage Orb
• Advocate strategically for wider adoption of the Orb platform with customers not taking full advantage of our capabilities
• Become an expert on the Orb platform and our use cases, while keeping up with industry trends in Usage-Based Billing

Technical Recruiter

• Own the end-to-end recruiting lifecycle for Engineering, Product, and Design roles, from sourcing and screening to negotiating offers and closing candidates.
• Partner closely with hiring managers to deeply understand their needs, create tailored recruiting strategies, and consistently deliver exceptional talent.
• Build and scale recruiting processes from scratch, ensuring efficiency and alignment with our company’s goals and culture.
• Raise the bar on candidate experience—every interaction, from first touch to offer acceptance, should leave candidates feeling valued and excited.
• Communicate proactively and transparently with candidates, hiring teams, and stakeholders throughout the hiring process.
• Track, analyze, and act on recruiting metrics to optimize time-to-hire, candidate quality, and pipeline health.
• Get creative in sourcing passive candidates, using innovative tools and strategies to connect with top talent.
• Contribute to employer branding initiatives, making our company a destination for the best and brightest.

Technical Recruiter – Contract

• Manage the customer relationship post-contract signing
• Forecast renewals with high accuracy
• Conduct Health Checks and Business Reviews
• Engage with Product on customer requests
• Understand customer requirements and provide advice
• Advocate for wider adoption of the Orb platform
• Become an expert on the Orb platform

Support Engineer

• Resolve inbound issues through either immediate resolution based on SOPs or through internal ticketing and follow-up with cross-functional teams
• Establish and report on SLAs for customer responsiveness and time to resolution
• Collaborate with our Customer Success, Product Management and Operations teams to set requirements for the software tools, systems and integrations needed for effective and connected Customer Support workflows
• Collect and leverage data to drive continuous improvement internally within Customer Support, as well cross-functionally with Engineering, Product, etc.
• Build on our internal playbooks and SOPs, talk tracks, and support knowledge base
• Become an expert on the Orb platform and our use cases, while keeping up with industry trends in Usage-Based Billing
• Interacting with different personae on an account as you may engage with Billing Engineers, BizOps, PMs, Finance and Execs

Technical Support Engineer

Sales

• Consistently meet and exceed our New Logo bookings goals each quarter & year.
• Develop and demonstrate repeatability from pipeline generation to deal execution.
• Use your analytical skill and extensive Sales leadership to identify challenges within the sales funnel and devise interventions that drive additional growth.
• Maintain a strong focus on operational excellence, establishing and operationalizing the right processes and rhythm of business through your team members that drives performance in line with forecast.
• Lend your expertise to strategically important deals at critical moments – bringing along internal & external stakeholders to get things across the finish line.
• Demonstrate excellent judgment in talent management, utilizing best practices in hiring, performance management, and employee development to maintain a high-performing, diverse team.
• Gain a deeper understanding of Orb’s software, customers, sales processes, and marketing intent signals to better target future customers.
• Develop your product knowledge to serve as an internal Sales subject matter expert in the billing and revenue design space.

Sales Director

Sales Development Rep

• Identify high-potential prospects that would be a good fit to work with Orb
• Work with the Sales team to develop and lead inbound & outbound campaigns
• Develop Orb sales and product knowledge
• Interact with Engineering, Product, and finance decision makers via telephone & digital communication channels
• Manage lead and prospect activity in our CRM to ensure effective lead management
• Run prospect calls to qualify potential opportunities and qualify opportunities to our sales pipeline
• Identify and nurture early phase opportunities for future pipeline potential
• Exceed monthly and quarterly opportunity quota
• Build strong relationships across our GTM team
• Help to identify and execute GTM experiments that will accelerate Orb’s revenue growth

Senior Software Engineer, Pricing Lifecycle

Staff Software Engineer, Revenue

Fullstack Software Engineer, Pricing Lifecycle

Implementation Architect

GTM Recruiter – Contract

Customer Success Manager

Technical Recruiter – Contract

Customer Success Manager

Technical Support Engineer

Technical Support Engineer

Sales Director

Sales Development Representative