Analytics Engineer

• Own a product surface end to end — from customer conversations and product design through API design, implementation, and rollout
• Design and ship alerting and analytics that are granular, flexible, and fast enough to carry contractual latency SLAs
• Build the entitlement and spend-control primitives (credit balances, allocations, usage-percentage alerts, rate limits) that enforce against Orb's real billing state in real time
• Shape the roadmap, primitives, and interfaces other teams build against — foundational decisions that are still open
• Collaborate across PM, design, sales, and customer success, and work directly with enterprise and AI customers to turn their pain points into what we build

Staff Software Engineer, Real Time Analytics

Software Engineer, Real Time Analytics

Senior Software Engineer, Real Time Analytics

Data Analyst

• Define and own the product strategy for entitlements, spend controls, alerting, and usage analytics — turning a fast-converging, ambiguous space into a clear plan with the right customer outcomes and business impact
• Lead product discovery: talk to customers constantly, learn how they actually govern spend and access, and translate that into what the team builds
• Identify the smallest possible unit of value for the team to ship, and drive it through discovery, in-flight work, and launch
• Shape the strategic questions that define the domain — how far entitlements stand on their own, where real-time enforcement matters most, what customers will build their most critical spend and access logic on top of
• Build strong partnerships with engineering and design, bringing them into discovery early so user and business implications surface before the plan is set
• Context-switch fluidly across bugs, discovery, in-flight work, and launch planning
• Lay the groundwork for product practices and processes so the team can define and deliver its highest-impact work as it grows

Lead Product Manager, Real Time Analytics

Engineering Manager

• Own the success and growth of the engineers on your team
• Hold the bar on technical decisions, reviewing architecture and design docs
• Advocate for developer experience and a high standard of API design
• Drive scoping, costing, and estimation, set clear expectations
• Lead high-quality QA, with particular attention to correctness and completeness
• Cultivate a collaborative, inclusive team culture
• Partner closely with Product and Design, contributing directly to product discovery

Engineering Manager – Real Time Analytics

Support Engineer

• Resolve inbound technical issues through SOPs and hands-on troubleshooting or by coordinating internal tickets
• Triage urgent customer-reported issues and determine escalation paths
• Establish and report on support responsiveness and time-to-resolution standards
• Collaborate with Customer Success, Product Management, and Operations to improve systems and tooling
• Use support data and recurring issue patterns for continuous improvement
• Build and improve internal playbooks and knowledge base content
• Become a deep expert on the Orb platform and usage-based billing landscape
• Work across a broad set of customer stakeholders

Technical Support Engineer

Implementation Specialist

• Lead, coach, and develop a team of Implementation Architects across SF and NYC
• Act as the Implementation Architect for your own set of customers
• Own team delivery outcomes ensuring implementations are on track, customers are unblocked, and quality is high
• When needed, engineer and ship product enhancements like custom pricing models to support a customer’s requirements to go live
• Drive consistent implementation methodology across the team: kickoffs, technical discovery, API design, and go-live
• Run 1:1s, provide regular feedback, and support the growth and performance of each team member
• Partner with Customer Success to maintain smooth handoffs and long-term account health
• Escalate and resolve technical blockers; serve as a senior technical resource for complex or at-risk implementations
• Identify patterns across customer engagements and advocate with Product and Engineering for improvements that solve problems at scale
• Contribute to team documentation, reference architectures, and best practices that accelerate future implementations
• Collaborate with Recruiting to support hiring, interviewing, and onboarding for the team as we grow

Manager, Implementation Architects

• Resolve inbound issues through either immediate resolution based on SOPs or through internal ticketing and follow-up with cross-functional teams
• Establish and report on SLAs for customer responsiveness and time to resolution
• Collaborate with our Customer Success, Product Management and Operations teams to set requirements for the software tools, systems and integrations needed for effective and connected Customer Support workflows
• Collect and leverage data to drive continuous improvement internally within Customer Support, as well cross-functionally with Engineering, Product, etc.
• Build on our internal playbooks and SOPs, talk tracks, and support knowledge base
• Become an expert on the Orb platform and our use cases, while keeping up with industry trends in Usage-Based Billing
• Interacting with different personae on an account as you may engage with Billing Engineers, BizOps, PMs, Finance and Execs

Solutions Engineer

• Drive sales deals: Partner with members of the sales teams to drive evaluations of the Orb product and help prospect companies understand the value of Orb. You’ll work on all parts of the deal process, from answering technical product questions to underscoring Orb’s security and compliance program.
• Pave the path for implementations: You’ll help future customers understand how the core pieces of the product fit their existing workflows, and how they can best use Orb for automation and intelligence. You’ll play a key role in shaping Orb’s roadmap around reducing time to value.
• Serve as a technical advisor in the field: Customers will look to you for expertise in both Orb’s products and related business systems. You’ll help them successfully craft solutions centered around Orb’s capabilities.
• Help strengthen Orb’s product: We value developer experience highly, and you’ll work to fill in product gaps through technical solutioning and monitor customers’ experiences to give feedback to product teams.

Solutions Architect

Sales

• Consistently meet and exceed our New Logo bookings goals each quarter & year.
• Develop and demonstrate repeatability from pipeline generation to deal execution.
• Use your analytical skill and extensive Sales leadership to identify challenges within the sales funnel and devise interventions that drive additional growth.
• Maintain a strong focus on operational excellence, establishing and operationalizing the right processes and rhythm of business through your team members that drives performance in line with forecast.
• Lend your expertise to strategically important deals at critical moments – bringing along internal & external stakeholders to get things across the finish line.
• Demonstrate excellent judgment in talent management, utilizing best practices in hiring, performance management, and employee development to maintain a high-performing, diverse team.
• Gain a deeper understanding of Orb’s software, customers, sales processes, and marketing intent signals to better target future customers.
• Develop your product knowledge to serve as an internal Sales subject matter expert in the billing and revenue design space.

Sales Director

Account Executive

• Own the full sales cycle from discovery to close
• Guide prospects through complex multi-stakeholder buying decisions involving engineering, finance, and the C-Suite
• Build a strong pipeline of qualified opportunities using a consultative and solution-oriented approach
• Partner cross-functionally to influence Orb's GTM roadmap
• Deliver compelling product demos and technical overviews
• Use data-driven insights to refine your outreach, forecast accurately, and continuously optimize your sales motion

Mid-Market Account Executive

Architect

• Lead implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirements
• Design and recommend approaches that map complex business logic—usage-based pricing, hybrid models, credits, commitments—to Orb's capabilities
• Guide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customization
• Troubleshoot implementation challenges and unblock customers when they get stuck
• Serve as the ongoing technical point of contact for strategic accounts
• Partner with Customer Success to ensure smooth handoffs and long-term customer health
• Build trusted relationships with customer engineering, finance, and product teams
• Identify patterns where multiple customers hit the same friction points and advocate for product improvements
• Contribute to documentation, best practices, and reference architectures that accelerate future implementations

Staff Software Engineer, Real Time Analytics

Software Engineer, Real Time Analytics

Senior Software Engineer, Real Time Analytics

Lead Product Manager, Real Time Analytics

Engineering Manager – Real Time Analytics

Technical Support Engineer

Manager, Implementation Architects

Technical Support Engineer

Solutions Architect

Sales Director

Mid-Market Account Executive

Implementation Architect

Enterprise Account Executive