Technical Account Manager

• Own onboarding and implementation for enterprise customers end-to-end — from kickoff through go-live and into long-term account health
• Lead technical discovery to understand each customer's billing architecture, data model, and integration landscape before prescribing an approach
• Guide customers through complex integrations connecting Orb with adjacent systems: NetSuite, Salesforce, internal data warehouses, and event pipelines
• Design and review API integration patterns, event schemas, aggregation strategies, and idempotency handling alongside customer engineering teams
• Serve as the primary escalation point for technical issues during implementation and post-go-live; diagnose root causes and coordinate resolutions with Orb Engineering
• Build and maintain account plans that document architecture decisions, integration risks, adoption milestones, and renewal context
• Identify and act on expansion signals within your accounts: new product lines, new geographies, incremental usage growth
• Represent the voice of enterprise customers internally — translating patterns into product feedback and advocating for platform improvements with Engineering and Product
• Contribute to internal documentation: reference architectures, integration playbooks, and implementation guides that accelerate future enterprise onboardings
• Partner with Sales on strategic renewals and expansions for your accounts

Technical Account Manager, Enterprise

Product Manager

• Define the scope of a feature via product discovery and collaborating with your workstream.
• Identify the smallest possible unit of value for the team to ship.
• Lead a customer call to learn about product feedback.
• Draft a product strategy for your product by turning ambiguity into a defined plan that achieves the right customer outcomes and the right business impact.
• Context-switching across bugs, discovery, in-flight work, and launch planning.
• You’ll also lay the groundwork for product practices & processes, ensuring that our team can define and deliver the highest impact work to our customers as we grow.

Technical Account Manager, Enterprise

Lead Product Manager, Pricing Lifecycle