Technical Support Engineer

Orb

Technical Support Engineer resolving technical support issues for customers. Collaborating across teams to improve support workflows and drive continuous improvement.

Posted 7/10/2026full-timeAmsterdam • 🇳🇱 NetherlandsMid-LevelSenior💰 €85,000 - €120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical customer support, with a strong focus on troubleshooting, issue resolution, and collaboration across teams. Proficient in programming and data analysis to enhance support processes and improve customer experience.

Highest-signal resume keywords

Technical Customer SupportPython ProgrammingTypeScript ProgrammingSQL KnowledgeAWS Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSOP DevelopmentAPI IntegrationData AnalysisIssue TriageEscalation ManagementKnowledge Base DevelopmentUsage-Based BillingFinance ConceptsDeferred Revenue

Soft Skills

Excellent CommunicationAutonomous Decision-MakingCollaboration

Industry Keywords

Customer SuccessProduct ManagementOperationsBilling PlatformsSupport Responsiveness

Tech Stack

Tools & technologies

AWSPythonSQLTypeScript

About the role

Key responsibilities & impact

Resolve inbound technical issues through SOPs and hands-on troubleshooting or by coordinating internal tickets
Triage urgent customer-reported issues and determine escalation paths
Establish and report on support responsiveness and time-to-resolution standards
Collaborate with Customer Success, Product Management, and Operations to improve systems and tooling
Use support data and recurring issue patterns for continuous improvement
Build and improve internal playbooks and knowledge base content
Become a deep expert on the Orb platform and usage-based billing landscape
Work across a broad set of customer stakeholders

Requirements

What you’ll need

3+ years of experience in a highly technical customer support or service role
Excellent written and verbal communicator
Comfortable writing scripts or lightweight internal tools that leverage APIs
Functional SQL knowledge and familiarity with AWS
Experience programming in Python or TypeScript
Comfortable working autonomously and making sound escalation decisions
Excited to work from Europe while helping improve coverage for customers outside standard US business hours
Familiarity with billing platforms/systems and finance concepts like Deferred Revenue is a plus!

Benefits

Comp & perks

Excellent medical, dental, and vision insurance
One Medical membership
Unlimited PTO plus an additional week off between Christmas and New Year’s
401k plan
16-week paid parental leave with equity vesting
Commuter stipend
Catered lunches in the office
Annual learning & development stipend
Meaningful equity in the form of stock options