Implementation Architect

Orb

Implementation Architect managing billing integrations and technical post-sales processes for customers at Orb. Leading implementation efforts and advocating for product improvements based on customer feedback.

Posted 7/9/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $175,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirements
Design and recommend approaches that map complex business logic—usage-based pricing, hybrid models, credits, commitments—to Orb's capabilities
Guide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customization
Troubleshoot implementation challenges and unblock customers when they get stuck
Serve as the ongoing technical point of contact for strategic accounts
Partner with Customer Success to ensure smooth handoffs and long-term customer health
Build trusted relationships with customer engineering, finance, and product teams
Identify patterns where multiple customers hit the same friction points and advocate for product improvements
Contribute to documentation, best practices, and reference architectures that accelerate future implementations

Requirements

What you’ll need

4+ years in a technical post-sales role: solutions engineering, implementation consulting, technical account management, customer engineering, or similar
Strong understanding of APIs, webhooks, and system integration concepts—you can read API docs, debug integration issues, and explain technical tradeoffs to customers
Comfortable with SQL and navigating complex data relationships
Track record of owning customer relationships through implementation and onboarding
Proven ability to translate between business requirements and technical architecture
You don't need to write production code, but you're fluent in technical conversations with engineering teams
You love being the trusted advisor—customers call you when they're stuck because they know you'll figure it out
You see problems through to resolution and take accountability for customer outcomes, not just deliverables
You dig into the "why" behind customer requests and don't stop at surface-level answers
You move fast and figure things out—our team motto is "you can just do things"
You spot patterns across engagements and push for solutions that scale

Benefits

Comp & perks

Excellent medical, dental, and vision insurance
One Medical membership
Unlimited PTO plus an additional week off between Christmas and New Year’s
401k plan
16-week paid parental leave with equity vesting
Commuter stipend
Catered lunches in the office
Annual learning & development stipend
Meaningful equity in the form of stock options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

APIWebhooksSQLData ArchitectureIntegration RequirementsBusiness Logic MappingEvent Ingestion PatternsInvoice CustomizationTroubleshootingDocumentation

Soft Skills

Trusted AdvisorProblem SolvingAccountabilityRelationship BuildingCommunication