Implementation Specialist – CRM

Nextech Systems

Implementation Specialist providing client training and support for Nextech's healthcare technology solutions. Collaborating with teams to ensure successful CRM software implementation.

Posted 7/10/2026full-timeRemote • California, Colorado, New York, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Conduct client training in preparation for Go-Live events, following Nextech CRM’s standard implementation methodology.
Complete practice assessments and workflow analysis guided by industry best practices.
Instruct clinical and non-clinical staff on the proper use of software applications.
Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.
Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.
Investigate and resolve client issues during implementation and go-live.
Identify opportunities for workflow improvement and optimization post-go-live.
Partner with internal teams to ensure successful implementation and alignment with client needs.
Communicate effectively with clients and team members to ensure alignment and satisfaction.
Additional duties as required.

Requirements

What you’ll need

3 years of experience in the Healthcare IT industry, specifically CRM software implementation
1 year of GoHighLevel (GHL) software experience
Ability to cultivate strong relationships & influence behavior
Excellent verbal and written communication skills
Excellent time management and organization skills
Proven ability to solve problems creatively

Benefits

Comp & perks

Generous annual bonus opportunity
401(k) with Employer Match
Flexible Time Off: take time off when you need it without worrying about available hours
11 paid holidays
Volunteer Time Off
Insurance: Choice of Medical, Dental, and Vision plans
Health Savings Account with employer match
Flexible Spending Account
100% Company-Paid Parental leave (After 6 months with the company)
100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
Nextech Luminary Peer Recognition Program
Wellness Program including discounts on medical premiums
Employee Assistance Program with free counseling sessions available
Corporate Discounts on Retail, Travel, and Entertainment
Pet Insurance options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM Software ImplementationWorkflow AnalysisClient TrainingProblem SolvingAdministrative Tasks

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationTime ManagementOrganizationRelationship Building