Nextech Systems

Implementation Specialist

• Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
• Complete practice assessments and workflow analysis guided by industry best practices.
• Instruct clinical and non-clinical staff on the proper use of software applications.
• Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.
• Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.
• Investigate and resolve client issues during implementation and go-live.
• Identify opportunities for workflow improvement and optimization post-go-live.
• Partner with internal teams to ensure successful implementation and alignment with client needs.
• Communicate effectively with clients and team members to ensure alignment and satisfaction.
• Travel to and from customer locations (5-10% long-distance or air travel required).

Implementation Specialist – SRS

• Conduct implementation activities using standard methodology across Nextech’s suite of solutions.
• Perform remote training, super user sessions, go-live support, and post-launch optimization.
• Investigate issues and solve problems as needed.
• Train clients and staff effectively in both individual and group settings.

Product Marketing

• Develop specialized positioning and messaging for Nextech Payments and Billing that differentiates it within the healthcare payments landscape, emphasizing its seamless integration into the Nextech PM solution to enhance financial workflows for healthcare practices.
• Create and execute go-to-market (GTM) strategies for new features and enhancements, ensuring alignment with the broader PM solution and specialty-specific requirements.
• Serve as the subject matter expert on your portfolio, understanding the value and benefits across different healthcare specialties. Translate complex payment processing capabilities into clear, compelling messages that resonate with healthcare practices, showcasing how it streamlines financial workflows within the Nextech PM solution.
• Collaborate with Product Management, specialty-focused Product Marketing Managers, and cross-functional teams (including sales, sales enablement, and marketing) to align on the market and product vision.
• Own competitive intelligence and market trend analysis specific to your portfolio, focusing on how Nextech solutions stack up against competitors in features, pricing, and specialty-specific benefits. Research client personas across healthcare specialties to understand their unique payment processing needs and buying criteria.
• Work with Key Opinion Leaders (KOLs) in various healthcare specialties to capture testimonials, case studies, and other content that highlights the benefits of Nextech Payments for their specific practice types.
• Monitor and analyze trends in healthcare payments and billing, particularly as they relate to different specialties, to inform positioning and messaging.
• Perform additional responsibilities as assigned based on business needs.

Product Marketing Manager – Payments and Billing

Business Development Rep

• The Business Development Representative is responsible for proactive outbound prospecting and lead management.
• This position will qualify prospects from lead status into the sales pipeline.
• This role will act as a layer between marketing and sales - handle all first contact with new clients and build relationships through marketing activity – events, campaigns, direct mail, email, etc.
• Document all conversations, appointments and or meetings in Salesforce.com for the Regional Sales Managers.
• Provide information and necessary communication with supervisors, co-workers and subordinates via the telephone, written form, and email or in person.

Business Development Representative

Full-stack Engineer

• Build software in a SCRUM environment using C#, JavaScript, SQL, and JavaScript frameworks like Angular
• Embrace best practices in software development (Code Reviews, Unit Tests, CI/CD) and leverage them every day
• Perform mutual code reviews within your team to ensure high quality code
• Cooperate closely with the team, scrum masters, and product owners
• Other duties as assigned

Software Engineer II

Sales

• The Regional Sales Manager is responsible for driving sales of Nextech’s solutions to assigned physician markets, primarily practices with one to two doctors.
• This role manages the full sales lifecycle, handling client prospects from marketing leads, trade shows, inquiries, and referrals.
• The Regional Sales Manager maintains strong customer relationships, delivers product demonstrations, and transitions new clients to the Client Success Manager for ongoing support.
• All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Regional Sales Manager

Data Analyst

• Design, develop, and maintain interactive Power BI dashboards and reports to support departmental and enterprise-wide analytics needs.
• Create and optimize data models using DAX and Power Query (M).
• Work closely with cross-functional teams to gather requirements and deliver tailored analytics solutions.
• Integrate data from various sources, ensuring data accuracy and consistency.
• Monitor and enhance the performance of Power BI reports and dashboards.
• Provide training and support to end-users.

Senior Data Analyst, Enterprise Analytics

Product Manager

• Develop and communicate a clear product vision and strategy for the payments platform, aligning with business objectives, regulatory requirements, and customer needs
• Drive the research, design, and implementation of payment solutions, checkout experiences, and revenue optimization features that improve collections and reduce friction for clients and their patients
• Work closely with internal stakeholders to understand and synthesize organizational goals and priorities as they pertain to the payments product portfolio
• Gather insights into customer priorities and market imperatives around payment processing, turning these into structured inputs towards prioritization and roadmapping decisions
• Oversee the end-to-end product development lifecycle for payments priorities, from concept to launch, ensuring high-quality, on-time delivery and seamless integration with existing systems
• Communicate product roadmaps both internally and to clients, partners, and industry partners
• Partner with UI/UX team to lead user-centric discovery activities to gain insights into payment workflows, pain points, and priorities, translating findings into product requirements and storyboards
• Translate insights into epics and stories and develop and manage the backlog for payments features and integrations
• Maintain knowledge of payments industry trends, PCI compliance, healthcare-specific payment regulations, and financial technology innovations as they relate to certifications and internal organization training
• Partner with Technical Owners to continuously groom the backlog, conduct sprint planning, and participate in other agile ceremonies
• Work with internal stakeholders to develop educational materials, webinars, and trainings in support of payments product enablement and adoption
• Collaborate with payment technology partners to optimize integration performance, explore new capabilities, and ensure platform reliability
• Carry out additional responsibilities as assigned based on business needs

Senior Product Manager – Payments

SDET

• Facilitate career growth by providing mentoring and performance feedback together with the QAE Manager.
• Lead the design, development, and execution of performance, load, stress, spike, and endurance tests across multiple applications.
• Lead root cause analysis (RCA) using the 5 Whys method, take ownership of issue analysis, and prioritize solutions to minimize escaped defects within their respective product domains.
• Effectively advocate for automation framework extensions that will lead to more efficiency in the quality management process.
• Work with Product, Engineering, UI/UX and Delivery teams to understand customer problems, provide feasible technical solutions, and create delivery plans.
• Build, optimize, and maintain k6-based performance testing frameworks, integrated into CI/CD pipelines.
• Partner with developers, DBAs, DevSecOps, and architects to understand system architecture, identify system bottlenecks and improve system scalability.
• Develop custom Grafana dashboards and automated reports to visualize system performance and trends.
• Monitor and analyze system performance using Azure Application Insights, Grafana, and InfluxDB, driving actionable recommendations.
• Design test data generation strategies to support realistic workload simulations.
• Demonstrate excellence in both written and verbal communication.
• Produce detailed reports, presentations, and recommendations for leadership and stakeholders.
• Carry out additional responsibilities assigned based on business needs.

Lead Software Engineer in Test – Performance Test Engineering

Customer Support

• Develop proficiency in Nextech software functionality and learn how it is leveraged in a medical office setting
• Answer incoming calls from the support queue
• Reply to support emails in a timely fashion
• Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines
• Schedule and perform upgrades of the Nextech software
• Investigate software exceptions and error reports following Nextech support guidelines
• Provide exceptional customer service
• Maintain detailed notes and documentation for each support incident in ticketing system

Healthcare Software Support Representative

Data Engineer

• Architect and maintain HIPAA-compliant database environments across Azure SQL, Managed Instances, and SQL Server on VMs
• Design and optimize T-SQL queries, stored procedures, and ETL processes for high-volume healthcare data
• Implement high-availability, geo-redundancy, and disaster recovery strategies to support client clinical operations
• Collaborate with DevOps and Security teams to integrate database deployments into CI/CD pipelines and enforce data governance policies
• Monitor and tune performance using Query Store, Extended Events, and Azure Monitor, ensuring sub-second response times for clinical applications
• Lead data migration and transformation efforts from legacy systems to cloud-native architectures
• Ensure PHI protection through encryption, access controls, and audit logging aligned with HITECH and SOC 2 standards
• Design and implement pipelines to support our Enterprise Analytics and Reporting Lakehouse
• Mentor junior engineers and contribute to a culture of engineering excellence and continuous improvement

Senior Data Engineer

Vice President

• Lead, coach, and scale implementation, project management, and technical services teams, ensuring alignment with company vision and client experience goals.
• Build and execute a modern enterprise onboarding strategy that reduces time-to-value and elevates client satisfaction.
• Establish clear KPIs for implementation (e.g., client satisfaction, time-to-value, adoption rates) and consistently exceed targets.
• Champion digital transformation by identifying and applying AI, automation, and workflow tools to drive efficiency and scalability.
• Partner with Sales, Client Success, and other teams to scope and deliver seamless client transitions from contract to go-live.
• Serve as an executive sponsor for key enterprise clients, building trusted relationships and ensuring strategic outcomes.
• Collaborate across functions to optimize implementation processes, standardize best practices, and align on business priorities.
• Provide regular executive-level reporting on key operational and client outcomes.
• Develop and retain top talent, building a strong leadership bench and scalable team structures to support long-term growth.
• Lead change management initiatives with clients and internal teams to ensure successful adoption of new systems, processes, and technologies.
• Serve as the voice of the customer to internal stakeholders, providing strategic insights to Product and Engineering to improve solutions and client outcomes.
• Own and manage departmental budgets, ensuring efficient allocation of resources while balancing client outcomes and business objectives.
• Carry out additional responsibilities as assigned based on business need

VP, Implementation

Solutions Engineer

• Conduct client training, including the instruction of both clinical and non-clinical staff on the appropriate use of software applications
• Complete a variety of administrative tasks to keep customer, Project Manager, and Department Manager up to date on assigned implementation projects
• Maintain and grow strong proficiency in all technical facets of Nextech software Solutions
• Answer incoming calls related to projects and tasks
• Reply to Technical Services requests in a timely fashion
• Maintain ongoing contact with assigned clients to ensure customer satisfaction
• Maintain detailed notes and document interface configurations for each project in Salesforce
• Create and maintain documentation and training to help drive success for the broader team and our customers
• Evaluate client hardware to ensure it meets Nextech requirements; make recommendations as necessary
• Knowledge of HL7 standards
• Lead and coordinate technical initiatives to merge SQL Server client databases, supporting market-driven clinic acquisitions and consolidation.
• Execute SQL merge validation through both manual processes and by assisting in the development of automated solutions to minimize manual intervention.
• Optimize and enhance the clinical merger workflow to achieve more timely, efficient, and accurate project outcomes.
• Carry out other duties as assigned based on business need

Integration Engineer

Revenue Operations

• Responsible for implementation and management of programs, technologies and resources critical to commercial activities (Sales, Client Success, Account Management, and other departments)
• Work closely with Sales and Account Management leadership to ensure accurate reporting, data analysis and execution of best practices
• Manage a group of 5 – 7 team members and actively engage with the senior leadership team of the business
• Partner with Senior Management to lead the formation and documentation of sales policies, procedures and processes that ensure optimal sales productivity and sales efficiency
• Manage the tracking and reporting of sales activities (Salesforce.com), productivity metrics and sales statistics against documented sales policies, procedures, plan and sales forecast
• Provide oversight of executive sales dashboards and reporting with a focus on accuracy and the company’s strategic goals
• Lead ongoing win/loss and sales pipeline analysis
• Assist with new product sales analysis and targeted campaigns for existing and new clients
• Meet at least monthly with Senior Sales Management to ensure sales needs and expectations are being met
• Survey and evaluate trends in the competitive landscape and work with Product Management to keep competitive information up to date
• Assist in evaluating emerging market opportunities
• Identify and implement opportunities for sales process improvements
• Partner cross-departmentally on maintenance of a sales training program
• Lead special projects including market research, marketing plan assistance, sales plan assistance, competitive analysis, and SWOT analysis
• Assist with administration of the company Sales Commissions Plan
• Serve as primary point of contact to all departments in the company who have a need to interface with sales, including product management, finance, customer services, product development
• Carry out additional responsibilities as assigned based on business need
• Ensure all activities comply with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate

VP, Revenue Operations

• Develop customer engagement and retention programs that drive product adoption, retention and expansion.
• Create customer lifecycle campaigns, onboarding, renewals, product updates, upsell and cross-sell.
• Create enablement content (best practice guides, adoption playbooks, thought leadership for existing users).
• Collaborate with Product Teams to translate roadmaps and products into clear customer value messaging.
• Build and manage customer advocacy programs; case studies, testimonials, references, speaker recruitment and award submissions.
• Plan and execute customer-focused events (user conferences, roundtables, webinars, workshops).
• Partner with events team to deliver tailored experiences for the customer segment.
• Manage customer participation in broader marketing campaigns (joint webinars, success stories).
• Partner with Product Management on advisory boards and customer councils.
• Work closely with Product Marketing peers, Customer Success, and Sales to ensure cohesive messaging across the customer journey.
• Ensure customer marketing efforts are integrated into overall GTM and demand gen strategies.
• Demonstrate the impact of customer marketing on revenue growth and customer lifetime value.
• Carry out additional responsibilities assigned based on business need.

Product Marketing Manager – Customer

Financial Planning and Analysis

• Financial Planning & Analysis: Develop and maintain financial models to support budgeting, forecasting, and long-term planning.
• Own and maintain assigned areas of financial models such as select revenue streams, COGS, operating expenses, or workforce management and related operational metrics.
• Analyze financial performance, identify trends, and provide actionable insights to senior management.
• Conduct variance analysis and identify key drivers impacting financial results.
• Conduct financial modeling, financial analysis and valuation support for acquisitions, partnerships, new product development, pricing, long-term contracts and other ad-hoc financial projects
• Prepare monthly, quarterly, and annual financial reports and presentations for executive, board, and private equity investor audiences.
• Continually increase knowledge of and utilization of features of the financial modeling and reporting software.
• Carry out additional duties as assigned based on business need.
• Collaboration across units: Collaborate with business units to understand their financial needs and provide analytical and strategic support.
• Reflect current insights and expected trends into rolling financial forecast models.
• Support decision-making processes by providing financial analysis and insights including budget compliance
• Facilitate cross-functional meetings to increase understanding of business impacts, accounting and reporting for business decisions made by department leaders.
• Data Analysis & Tools: Utilize data tools such as Power Query and Power BI to efficiently transform and analyze data
• Ensure data accuracy and integrity in all financial analyses and reporting.
• Seek solutions to improving financial close, forecasting, and data analysis processes by introducing tools and automating manual or repeatable work.
• Collaborate with business intelligence colleagues on user requirements to support assigned business units’ financial and operational objectives.