Nextech Systems

Business Operations

• Own the CX Business Operations roadmap and drive operational initiatives that support Client Success, Product Support, Consulting, and Professional Services
• Identify operational gaps across the CX organization and design, document, and roll out processes to close them
• Manage the centralized CX BizOps intake process, triaging requests, assigning ownership, and ensuring transparent prioritization across stakeholders
• Partner with cross-functional teams to drive change management, process improvements, and operational excellence at scale
• Lead the CX team’s data strategy in partnership with your Data Analyst, ensuring stakeholders across CS, PS, Consulting, and Support have the dashboards and reporting they need to manage performance
• Oversee the development and maintenance of Power BI dashboards across the customer lifecycle, including segment-level views for CSMs, billable utilization for Professional Services, and operational metrics for Support
• Translate ambiguous leadership questions into concrete data requirements and ensure deliverables land with the right level of polish for executive consumption
• Maintain data integrity across the CX reporting ecosystem and partner with our Salesforce team on data flow, integrations, and downstream impacts
• Serve as the CX team’s primary business partner to Salesforce, coordinating sprint releases, requirements, and platform changes that affect CX
• Manage CX-owned Salesforce configuration needs including dashboards, automations, and downstream reporting impacts
• Oversee the operational health of CX platforms including Salesforce, CallMiner, Qualtrics, and Power BI
• Coordinate cross-functional launches such as seasonal releases and Project 360, ensuring CX-impacting changes are identified, communicated, and managed
• Operationalize strategic CX programs including the client testimonials and references program, partnering with Marketing, Product, and the Chief Customer Officer’s office
• Support workforce management strategy in partnership with the WFM Analyst, including capacity planning, scheduling tools, and operational reporting for Support
• Contribute to commercialization enablement, client offboarding, and content investment initiatives as they require operational design or data support
• Directly manage a Data Analyst and a Workforce Management Analyst, providing weekly 1:1 coaching, regular feedback, and intentional development planning
• Build the careers of your team members through stretch assignments, visibility opportunities with senior leadership, and regular performance conversations
• Hold the bar on quality, deliverable polish, and stakeholder communication for your team’s output
• Foster a culture of curiosity, ownership, and pragmatic problem-solving on the team

Manager, Customer Experience Business Operations

Data Engineer

• Help with optimization, support and deployment of our cloud-based data systems
• Build secure, scalable, and compliant database solutions using Azure SQL Server, and other cloud-native technologies
• Support the evolution of our analytics lakehouse and all of its data sources
• Ensure platform supports real-time clinical workflows, patient data analytics, and regulatory reporting

Customer Support

• The Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction.
• This representative will provide frontline support for incoming calls, emails, and error reports.
• The Product Support Representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels.
• All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Healthcare Software Support Representative

Project Manager

• The Project Manager is responsible for managing implementation projects for all Nextech products.
• Management includes planning & coordinating product implementations in accordance with best practices methodology, within the mutually defined timelines and within the project budget.
• This will include maintaining issues lists and managing to resolution implementation issues.
• There is a high degree of collaboration and negotiation required among internal departments to achieve a successful live for productive use of the software.
• All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Cloud Engineer

• The Senior Platform Engineer drives developer enablement through infrastructure automation, cloud platform optimization, standardized engineering workflows, strong security practices, and mentorship of junior engineers; as a result, improving the reliability, security, and scalability of Nextech products used by our customers.
• Design, implement, and operate scalable, secure CI/CD workflows and deployment strategies that enable teams to deliver Nextech products to customers with greater speed, reliability, and confidence.
• Lead the creation and maintenance of a robust Infrastructure as Code ecosystem that promotes consistency, reusability, ease of use, cost efficiency, and high engineering quality across the platform.
• Embed security and compliance controls across cloud platforms, pipelines, networking, and infrastructure, partnering with engineering and security teams to ensure the secure delivery of customer‑facing products.
• Lead the design and adoption of monitoring, logging, and alerting capabilities to support proactive performance tuning, improve system visibility, and enhance reliability for customers.
• Own platform stability through on call procedures and incident response, Root Cause Analysis (RCA), and continuous operational improvement to minimize customer impact and service disruption.
• Design and support highly available, multi‑region architectures with strong resiliency, recoverability, and disaster recovery (DR) patterns to ensure uninterrupted customer access to Nextech products.
• Develop automation for provisioning, configuration, patching, and performance optimization to improve efficiency, consistency, and operational excellence across environments.
• Provide technical leadership by mentoring junior engineers, modeling engineering best practices, and owning delivery quality across shared platform services.
• Communicate technical decisions clearly to engineering teams and leadership, align platform initiatives with business priorities, and anticipate customer needs to deliver long‑term value.

Senior Cloud Platform Engineer

Marketing Operations

• Optimize and enhance systems, data, and processes for marketing and sales to operate effectively
• Support the Marketing Operations Manager in the day-to-day management of the marketing operations tech stack
• Partner with Demand Generation, Product Marketing, Events, Creative Services, and Sales to launch successful campaigns
• Ensure marketing database is accurate and properly segmented, maintain data hygiene and governance
• Drive attribution strategy, tracking, testing, reporting, optimization, and analysis through KPIs
• Work cross-functionally across Marketing, Sales, and Revenue Operations to optimize lead lifecycle and scoring processes
• Optimize marketing automation to ensure seamless data flow from HubSpot to Salesforce
• Carry out additional responsibilities as assigned

Senior Marketing Operations Specialist

• Help with optimization, support and deployment of cloud-based data systems
• Build secure, scalable, and compliant database solutions using Azure SQL Server and other cloud-native technologies
• Support the evolution of analytics lakehouse and its data sources
• Ensure compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations

Senior Data Engineer

Manager

• The Release Manager plays a critical role in ensuring the successful planning, coordination, and delivery of software releases across the Product Development organization.
• This role serves as the central point of accountability for release execution, partnering closely with Product, Engineering, QA, and DevOps teams to deliver high quality, reliable software on predictable timelines.
• Own and maintain the portfolio-wide release calendar.
• Define scope, milestones, dependencies, and delivery timelines.
• Coordinate planning across product, development, testing, and deployment phases to keep commitments realistic and transparent.
• Serve as the primary point of contact for release execution across Product, Engineering, QA, and DevOps.
• Run release readiness reviews, partners on go/no-go decisions, and own stakeholder communications.
• Manage production deployments schedules, including coordination of release windows and sequencing.
• Ensure rollback and contingency plans are defined and tested.
• Identify, track, and mitigate risks that could impact release timelines or quality.
• Drive continuous improvement of release processes to reduce risk over time.
• Partner with DevOps to improve release automation, pipeline reliability, repeatability, and deployment speed.
• Monitor post-release performance and stability.

Release Manager, Product Development

Sales

• The Regional Sales Manager is responsible for driving sales of Nextech’s solutions to assigned physician markets, primarily practices with one to two doctors.
• This role manages the full sales lifecycle, handling client prospects from marketing leads, trade shows, inquiries, and referrals.
• The Regional Sales Manager maintains strong customer relationships, delivers product demonstrations, and transitions new clients to the Client Success Manager for ongoing support.
• All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Regional Sales Manager

Implementation Specialist

• Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
• Complete practice assessments and workflow analysis guided by industry best practices.
• Instruct clinical and non-clinical staff on the proper use of software applications.
• Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.
• Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.
• Investigate and resolve client issues during implementation and go-live.
• Identify opportunities for workflow improvement and optimization post-go-live.
• Partner with internal teams to ensure successful implementation and alignment with client needs.
• Communicate effectively with clients and team members to ensure alignment and satisfaction.
• 75%+ long-distance or air travel required.

Onsite Implementation Specialist – NexCloud, Nextech Select

Marketing

• The Account-Based Marketing (ABM) Manager is responsible for standing up and scaling a foundational ABM program focused on driving engagement, pipeline creation, and revenue progression within strategic target accounts.
• This role will define the ABM framework, operationalize target account processes across systems, and launch sales-aligned, multi-channel plays that advance buying groups through the funnel.
• The ABM Manager partners cross-functionally—inside and outside the Marketing team—to align strategy, execution, and measurement for ABM success.
• This role is accountable for performance reporting, insights, and continuous optimization across target account segments and ABM plays.
• All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Account Based Marketing Manager

Operations

• Assist Support leaders with research, documentation, and preparation for meetings, initiatives, and reviews
• Support backlog grooming, initiative tracking, and follow-ups for cross-functional projects
• Help document processes, workflows, and improvement opportunities across the support organization
• Investigate and evaluate AI-enabled tools or use cases that could improve operational efficiency, reporting, or leadership workflows (e.g., summarization, trend detection, documentation support)
• Assist in piloting or documenting AI-assisted workflows, ensuring outputs are accurate, responsible, and aligned with support goals