Nextech Systems

Customer Support

• Develop proficiency in Nextech software functionality and learn how it is leveraged in a medical office setting
• Answer incoming calls from the support queue
• Reply to support emails in a timely fashion
• Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines
• Schedule and perform upgrades of the Nextech software
• Investigate software exceptions and error reports following Nextech support guidelines
• Provide exceptional customer service
• Maintain detailed notes and documentation for each support incident in ticketing system

Healthcare Software Support Representative

Data Engineer

• Architect and maintain HIPAA-compliant database environments across Azure SQL, Managed Instances, and SQL Server on VMs
• Design and optimize T-SQL queries, stored procedures, and ETL processes for high-volume healthcare data
• Implement high-availability, geo-redundancy, and disaster recovery strategies to support client clinical operations
• Collaborate with DevOps and Security teams to integrate database deployments into CI/CD pipelines and enforce data governance policies
• Monitor and tune performance using Query Store, Extended Events, and Azure Monitor, ensuring sub-second response times for clinical applications
• Lead data migration and transformation efforts from legacy systems to cloud-native architectures
• Ensure PHI protection through encryption, access controls, and audit logging aligned with HITECH and SOC 2 standards
• Design and implement pipelines to support our Enterprise Analytics and Reporting Lakehouse
• Mentor junior engineers and contribute to a culture of engineering excellence and continuous improvement

Senior Data Engineer

Vice President

• Lead, coach, and scale implementation, project management, and technical services teams, ensuring alignment with company vision and client experience goals.
• Build and execute a modern enterprise onboarding strategy that reduces time-to-value and elevates client satisfaction.
• Establish clear KPIs for implementation (e.g., client satisfaction, time-to-value, adoption rates) and consistently exceed targets.
• Champion digital transformation by identifying and applying AI, automation, and workflow tools to drive efficiency and scalability.
• Partner with Sales, Client Success, and other teams to scope and deliver seamless client transitions from contract to go-live.
• Serve as an executive sponsor for key enterprise clients, building trusted relationships and ensuring strategic outcomes.
• Collaborate across functions to optimize implementation processes, standardize best practices, and align on business priorities.
• Provide regular executive-level reporting on key operational and client outcomes.
• Develop and retain top talent, building a strong leadership bench and scalable team structures to support long-term growth.
• Lead change management initiatives with clients and internal teams to ensure successful adoption of new systems, processes, and technologies.
• Serve as the voice of the customer to internal stakeholders, providing strategic insights to Product and Engineering to improve solutions and client outcomes.
• Own and manage departmental budgets, ensuring efficient allocation of resources while balancing client outcomes and business objectives.
• Carry out additional responsibilities as assigned based on business need

VP, Implementation

Solutions Engineer

• Conduct client training, including the instruction of both clinical and non-clinical staff on the appropriate use of software applications
• Complete a variety of administrative tasks to keep customer, Project Manager, and Department Manager up to date on assigned implementation projects
• Maintain and grow strong proficiency in all technical facets of Nextech software Solutions
• Answer incoming calls related to projects and tasks
• Reply to Technical Services requests in a timely fashion
• Maintain ongoing contact with assigned clients to ensure customer satisfaction
• Maintain detailed notes and document interface configurations for each project in Salesforce
• Create and maintain documentation and training to help drive success for the broader team and our customers
• Evaluate client hardware to ensure it meets Nextech requirements; make recommendations as necessary
• Knowledge of HL7 standards
• Lead and coordinate technical initiatives to merge SQL Server client databases, supporting market-driven clinic acquisitions and consolidation.
• Execute SQL merge validation through both manual processes and by assisting in the development of automated solutions to minimize manual intervention.
• Optimize and enhance the clinical merger workflow to achieve more timely, efficient, and accurate project outcomes.
• Carry out other duties as assigned based on business need

Integration Engineer

Revenue Operations

• Responsible for implementation and management of programs, technologies and resources critical to commercial activities (Sales, Client Success, Account Management, and other departments)
• Work closely with Sales and Account Management leadership to ensure accurate reporting, data analysis and execution of best practices
• Manage a group of 5 – 7 team members and actively engage with the senior leadership team of the business
• Partner with Senior Management to lead the formation and documentation of sales policies, procedures and processes that ensure optimal sales productivity and sales efficiency
• Manage the tracking and reporting of sales activities (Salesforce.com), productivity metrics and sales statistics against documented sales policies, procedures, plan and sales forecast
• Provide oversight of executive sales dashboards and reporting with a focus on accuracy and the company’s strategic goals
• Lead ongoing win/loss and sales pipeline analysis
• Assist with new product sales analysis and targeted campaigns for existing and new clients
• Meet at least monthly with Senior Sales Management to ensure sales needs and expectations are being met
• Survey and evaluate trends in the competitive landscape and work with Product Management to keep competitive information up to date
• Assist in evaluating emerging market opportunities
• Identify and implement opportunities for sales process improvements
• Partner cross-departmentally on maintenance of a sales training program
• Lead special projects including market research, marketing plan assistance, sales plan assistance, competitive analysis, and SWOT analysis
• Assist with administration of the company Sales Commissions Plan
• Serve as primary point of contact to all departments in the company who have a need to interface with sales, including product management, finance, customer services, product development
• Carry out additional responsibilities as assigned based on business need
• Ensure all activities comply with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate

VP, Revenue Operations

Product Marketing

• Develop customer engagement and retention programs that drive product adoption, retention and expansion.
• Create customer lifecycle campaigns, onboarding, renewals, product updates, upsell and cross-sell.
• Create enablement content (best practice guides, adoption playbooks, thought leadership for existing users).
• Collaborate with Product Teams to translate roadmaps and products into clear customer value messaging.
• Build and manage customer advocacy programs; case studies, testimonials, references, speaker recruitment and award submissions.
• Plan and execute customer-focused events (user conferences, roundtables, webinars, workshops).
• Partner with events team to deliver tailored experiences for the customer segment.
• Manage customer participation in broader marketing campaigns (joint webinars, success stories).
• Partner with Product Management on advisory boards and customer councils.
• Work closely with Product Marketing peers, Customer Success, and Sales to ensure cohesive messaging across the customer journey.
• Ensure customer marketing efforts are integrated into overall GTM and demand gen strategies.
• Demonstrate the impact of customer marketing on revenue growth and customer lifetime value.
• Carry out additional responsibilities assigned based on business need.

Product Marketing Manager – Customer

Financial Planning and Analysis

• Financial Planning & Analysis: Develop and maintain financial models to support budgeting, forecasting, and long-term planning.
• Own and maintain assigned areas of financial models such as select revenue streams, COGS, operating expenses, or workforce management and related operational metrics.
• Analyze financial performance, identify trends, and provide actionable insights to senior management.
• Conduct variance analysis and identify key drivers impacting financial results.
• Conduct financial modeling, financial analysis and valuation support for acquisitions, partnerships, new product development, pricing, long-term contracts and other ad-hoc financial projects
• Prepare monthly, quarterly, and annual financial reports and presentations for executive, board, and private equity investor audiences.
• Continually increase knowledge of and utilization of features of the financial modeling and reporting software.
• Carry out additional duties as assigned based on business need.
• Collaboration across units: Collaborate with business units to understand their financial needs and provide analytical and strategic support.
• Reflect current insights and expected trends into rolling financial forecast models.
• Support decision-making processes by providing financial analysis and insights including budget compliance
• Facilitate cross-functional meetings to increase understanding of business impacts, accounting and reporting for business decisions made by department leaders.
• Data Analysis & Tools: Utilize data tools such as Power Query and Power BI to efficiently transform and analyze data
• Ensure data accuracy and integrity in all financial analyses and reporting.
• Seek solutions to improving financial close, forecasting, and data analysis processes by introducing tools and automating manual or repeatable work.
• Collaborate with business intelligence colleagues on user requirements to support assigned business units’ financial and operational objectives.