Nextech Systems

Client Partner

• Own overall relationship with multiple accounts, working to consistently meet or exceed client expectations.
• Maintain knowledge of industry trends and technology developments.
• Collaborate and review client requests with technical support and product management teams and take action as necessary.
• Become the account customer advocate and trusted advisor for all data and metric goals.
• Serve as primary contact for assigned top accounts on any and all matters.
• Provide proactive client engagement on a quarterly basis, at minimum, to ensure an exceptional customer experience.
• Proactive outreach should include presentation of customer specific KPIs, product or service recommendations that might optimize experience, and updates on product performance and updates as applicable via a QBR.
• Maintain client renewal rate at or above company required goals in designated territory. Address exit strategies as needed and update Salesforce records to include attrition details accurately.
• Mentor and teach Associate Client Success Managers and Client Success Managers to help develop and model mastery of the client success function.
• Follow up on any client success or account management issues that are routed through marketing leads to ensure customer satisfaction.
• Identify and escalate sales opportunities from within the existing customer base to the inside sales representative as assigned, maintaining a continuous focus on growth and expansion within existing clients.
• Attend EDGE User Conference and/or trade shows to represent the company and strengthen relationships with existing client base.
• Monitor and update account information to ensure accuracy on a real-time basis.
• Build and maintain a referenceable customer base for assigned territory by facilitating on-site visits with existing customers, collaborating with inside and new business sales team to leverage current account relationships for prospective sales, and ensuring minimum level of client touches.
• Participate in kick off calls to successfully transition account ownership post-sale/implementation.
• Identify at-risk clients and orchestrate Improvement Plans as necessary by collaborating with the appropriate internal constituents.
• Continually contact clients no longer on active support.
• Minimize deactivation of modules by proactively conducting demonstrations to review unused or underutilized modules.

National Client Success Manager

Implementation Specialist

• Conduct client training in preparation for Go-Live events, following Nextech CRM’s standard implementation methodology.
• Complete practice assessments and workflow analysis guided by industry best practices.
• Instruct clinical and non-clinical staff on the proper use of software applications.
• Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.
• Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.
• Investigate and resolve client issues during implementation and go-live.
• Identify opportunities for workflow improvement and optimization post-go-live.
• Partner with internal teams to ensure successful implementation and alignment with client needs.
• Communicate effectively with clients and team members to ensure alignment and satisfaction.
• Additional duties as required.

Implementation Specialist – CRM

• Lead a team of Client Success Managers
• Oversee successful proactive outreaches and customer client business reviews
• Secure reference accounts and maintain the growth of the customer base
• Cross collaborate with support and product for NPS scores
• Provide guidance and assist on customer issues
• Develop metric requirements for monthly operational review on score card metrics within client success
• Ensure organizational readiness for the client success manager team regarding new product features
• Carry out additional responsibilities as assigned based on business need

Manager, Client Success

SDET

• Design, develop, and execute scalable performance test strategies to validate the reliability, scalability, and responsiveness of enterprise applications and distributed systems.
• Develop and maintain automated performance test scripts using k6 to simulate real-world user workloads and identify system bottlenecks.
• Analyze application, database, and infrastructure performance metrics to identify performance issues and provide recommendations for optimization.
• Design and maintain reusable performance testing frameworks, utilities, dashboards, and reporting solutions.
• Build and maintain performance dashboards and automated reports using InfluxDB, Grafana, and Flux queries.
• Collaborate with Software Engineers, Product Managers, DevOps, and Infrastructure teams to establish performance requirements and integrate performance testing into the software development lifecycle.
• Integrate performance testing into Azure DevOps CI/CD pipelines to enable continuous performance validation.
• Execute load, stress, endurance, spike, scalability, and capacity testing across cloud-native and distributed application environments.
• Develop SQL queries to support test validation, performance analysis, and database performance investigations.
• Produce performance analysis reports, communicate findings, and partner with development teams to validate performance improvements.
• Support performance testing in containerized and distributed environments using Docker and Kubernetes where applicable.
• Promote performance engineering best practices, standards, and continuous improvement initiatives.
• Define, monitor, and analyze key performance metrics, including latency, throughput, and system resource utilization, using observability platforms such as InfluxDB, Prometheus, Grafana, and similar tools.

Software Engineer in Test – Performance Testing

Business Development Rep

• The Business Development Representative is responsible for proactive outbound prospecting and lead management.
• This position will qualify prospects from lead status into the sales pipeline.
• This role will act as a layer between marketing and sales - handle all first contact with new clients and build relationships through marketing activity – events, campaigns, direct mail, email, etc.
• All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Business Development Representative

Technical Project Manager

• Creating and maintaining project charters for technical implementation projects.
• Negotiating mutually acceptable project objectives, requirements, timelines, and success criteria.
• Creating project schedules and managing technical project milestones.
• Leading project kickoff calls to establish scope, expectations, deliverables, and communication plans.
• Coordinating internal teams, third-party vendors, and client stakeholders to ensure successful project execution.
• Managing complex technical projects including database mergers, migrations, EMR integrations, practice management system conversions, and large-scale data splits and exports.
• Collaborating with Development, Product, Support, and Operations teams to deliver specialized technical solutions.
• Reviewing technical project requirements and providing consultation during the pre-sales process to ensure project scope, timelines, and solution requirements are clearly defined.
• Identifying project risks, technical dependencies, implementation challenges and driving mitigation strategies.
• Identifying and managing implementation issue lists and escalations through resolution.
• Executing projects according to approved project plans and technical requirements.
• Monitoring project progress and adjusting as necessary to ensure successful project completion and client satisfaction.
• Establishing communication schedules and conducting regular client and vendor touchpoints to provide updates, address concerns, and maintain project alignment.
• Setting up and maintaining project documentation to ensure all project information is appropriately documented and secured.
• Serving as the primary technical implementation contact for Customer Experience (CX) on complex client engagements.
• Reviewing project deliverables with stakeholders to ensure quality standards and project objectives are met.

Cloud Engineer

• Own delivery of platform solutions across teams and systems, aligning technical direction with business goals and customer impact.
• Lead standardization of cloud platform patterns and Infrastructure as Code (IaC), enforcing reviews, reusable modules, and testing to improve consistency and reduce operational risk.
• Lead CI/CD implementations and integrations across multiple teams to raise delivery quality and velocity, enabling faster and more reliable delivery of customer value.
• Design scalable, multi-region architectures and resilient global networking patterns that improve availability, recoverability, and performance for customers.
• Embed security and compliance by design across infrastructure and delivery tooling, driving secure baselines, hardening, and risk-based controls that protect customer data.
• Drive telemetry and observability strategy, including meaningful SLOs and actionable alerts, to improve reliability, troubleshooting speed, and overall customer experience.
• Influence cost planning and guardrails through tagging, monitoring, and automation to support efficient operations and sustainable customer outcomes.
• Coach and mentor engineers, providing technical leadership, raising engineering standards, and helping teams scale platform practices effectively.
• Communicate effectively across engineering and stakeholders, influencing decisions and resolving cross-team conflicts to align toward shared outcomes.

Staff Cloud Platform Engineer

Revenue Operations

• Sales & Marketing Alignment: Serve as the operational liaison between Sales and Marketing, ensuring consistent lead management, handoff processes, and pipeline hygiene
• Partner with Marketing to optimize lead scoring, campaign attribution, and MQL-to-SQL conversion workflows
• Support Sales leadership with territory planning, quota setting, and bookings tracking
• Cross-Functional Collaboration: Work closely with Finance, Deal Desk, and Customer Experience teams to ensure accurate marketing deliverables and smooth customer lifecycle handoffs
• Support onboarding of new sales and marketing team members with process documentation and tool training
• Manage special projects and strategic initiatives as directed by VP of Revenue Operations and SVP of Marketing
• Process Optimization: Design, document, and continuously improve end-to-end GTM processes, from demand generation through closed-won
• Identify and resolve bottlenecks across the sales and marketing funnel to improve efficiency and throughput
• Develop and maintain standard operating procedures (SOPs) for key revenue-generating workflows
• Forecasting & Planning Support: Assist in managing the sales forecast process and pipeline review cadences
• Support annual and quarterly planning for Sales and Marketing, including headcount modeling, capacity planning, and budget alignment
• Develop TAM/whitespace analyses and prospect playbooks to support pipeline generation efforts
• Territory Planning & Ownership Support: Support annual territory planning efforts by preparing data, validating assignments, and executing approved changes
• Maintain territory and ownership updates throughout the year related to new hires, terminations, and role changes
• Perform day-to-day territory and ownership maintenance across Salesforce, Chili Piper, and other revenue systems
• Ensure accurate ownership and routing for accounts, contacts, leads, and related activities to support sales execution
• Assist with data hygiene efforts by identifying inconsistencies and escalating issues to the Rev Ops Team Lead as needed
• Reporting & Analytics: Liaison with key stakeholder driving requirements for dashboards and reports across Sales and Marketing KPIs using tools such as Salesforce and Power BI
• Own and drive Marketing rhythm of business meetings
• Support weekly pipeline review meetings, monthly and quarterly marketing business reviews with intelligence-driven insights
• Technology Stack Management: Serve as a key Product Owner and power user for the Marketing GTM tech stack, including Salesforce, Gong, and Clay
• Evaluate, implement, and drive adoption of new tools that improve Sales and Marketing effectiveness
• Partner with Systems Team to ensure integrations are functioning correctly and data flows seamlessly across platforms

Revenue Operations Analyst

Business Operations

• Own the CX Business Operations roadmap and drive operational initiatives that support Client Success, Product Support, Consulting, and Professional Services
• Identify operational gaps across the CX organization and design, document, and roll out processes to close them
• Manage the centralized CX BizOps intake process, triaging requests, assigning ownership, and ensuring transparent prioritization across stakeholders
• Partner with cross-functional teams to drive change management, process improvements, and operational excellence at scale
• Lead the CX team’s data strategy in partnership with your Data Analyst, ensuring stakeholders across CS, PS, Consulting, and Support have the dashboards and reporting they need to manage performance
• Oversee the development and maintenance of Power BI dashboards across the customer lifecycle, including segment-level views for CSMs, billable utilization for Professional Services, and operational metrics for Support
• Translate ambiguous leadership questions into concrete data requirements and ensure deliverables land with the right level of polish for executive consumption
• Maintain data integrity across the CX reporting ecosystem and partner with our Salesforce team on data flow, integrations, and downstream impacts
• Serve as the CX team’s primary business partner to Salesforce, coordinating sprint releases, requirements, and platform changes that affect CX
• Manage CX-owned Salesforce configuration needs including dashboards, automations, and downstream reporting impacts
• Oversee the operational health of CX platforms including Salesforce, CallMiner, Qualtrics, and Power BI
• Coordinate cross-functional launches such as seasonal releases and Project 360, ensuring CX-impacting changes are identified, communicated, and managed
• Operationalize strategic CX programs including the client testimonials and references program, partnering with Marketing, Product, and the Chief Customer Officer’s office
• Support workforce management strategy in partnership with the WFM Analyst, including capacity planning, scheduling tools, and operational reporting for Support
• Contribute to commercialization enablement, client offboarding, and content investment initiatives as they require operational design or data support
• Directly manage a Data Analyst and a Workforce Management Analyst, providing weekly 1:1 coaching, regular feedback, and intentional development planning
• Build the careers of your team members through stretch assignments, visibility opportunities with senior leadership, and regular performance conversations
• Hold the bar on quality, deliverable polish, and stakeholder communication for your team’s output
• Foster a culture of curiosity, ownership, and pragmatic problem-solving on the team

Manager, Customer Experience Business Operations

Data Engineer

• Help with optimization, support and deployment of our cloud-based data systems
• Build secure, scalable, and compliant database solutions using Azure SQL Server, and other cloud-native technologies
• Support the evolution of our analytics lakehouse and all of its data sources
• Ensure platform supports real-time clinical workflows, patient data analytics, and regulatory reporting

Customer Support

• The Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction.
• This representative will provide frontline support for incoming calls, emails, and error reports.
• The Product Support Representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels.
• All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Healthcare Software Support Representative

Project Manager

• The Project Manager is responsible for managing implementation projects for all Nextech products.
• Management includes planning & coordinating product implementations in accordance with best practices methodology, within the mutually defined timelines and within the project budget.
• This will include maintaining issues lists and managing to resolution implementation issues.
• There is a high degree of collaboration and negotiation required among internal departments to achieve a successful live for productive use of the software.
• All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

• The Senior Platform Engineer drives developer enablement through infrastructure automation, cloud platform optimization, standardized engineering workflows, strong security practices, and mentorship of junior engineers; as a result, improving the reliability, security, and scalability of Nextech products used by our customers.
• Design, implement, and operate scalable, secure CI/CD workflows and deployment strategies that enable teams to deliver Nextech products to customers with greater speed, reliability, and confidence.
• Lead the creation and maintenance of a robust Infrastructure as Code ecosystem that promotes consistency, reusability, ease of use, cost efficiency, and high engineering quality across the platform.
• Embed security and compliance controls across cloud platforms, pipelines, networking, and infrastructure, partnering with engineering and security teams to ensure the secure delivery of customer‑facing products.
• Lead the design and adoption of monitoring, logging, and alerting capabilities to support proactive performance tuning, improve system visibility, and enhance reliability for customers.
• Own platform stability through on call procedures and incident response, Root Cause Analysis (RCA), and continuous operational improvement to minimize customer impact and service disruption.
• Design and support highly available, multi‑region architectures with strong resiliency, recoverability, and disaster recovery (DR) patterns to ensure uninterrupted customer access to Nextech products.
• Develop automation for provisioning, configuration, patching, and performance optimization to improve efficiency, consistency, and operational excellence across environments.
• Provide technical leadership by mentoring junior engineers, modeling engineering best practices, and owning delivery quality across shared platform services.
• Communicate technical decisions clearly to engineering teams and leadership, align platform initiatives with business priorities, and anticipate customer needs to deliver long‑term value.

Senior Cloud Platform Engineer

Marketing Operations

• Optimize and enhance systems, data, and processes for marketing and sales to operate effectively
• Support the Marketing Operations Manager in the day-to-day management of the marketing operations tech stack
• Partner with Demand Generation, Product Marketing, Events, Creative Services, and Sales to launch successful campaigns
• Ensure marketing database is accurate and properly segmented, maintain data hygiene and governance
• Drive attribution strategy, tracking, testing, reporting, optimization, and analysis through KPIs
• Work cross-functionally across Marketing, Sales, and Revenue Operations to optimize lead lifecycle and scoring processes
• Optimize marketing automation to ensure seamless data flow from HubSpot to Salesforce
• Carry out additional responsibilities as assigned

Senior Marketing Operations Specialist

• Help with optimization, support and deployment of cloud-based data systems
• Build secure, scalable, and compliant database solutions using Azure SQL Server and other cloud-native technologies
• Support the evolution of analytics lakehouse and its data sources
• Ensure compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations