Healthcare Software Support Representative

Nextech Systems

Product Support Representative responsible for supporting Nextech software applications and ensuring customer satisfaction through timely issue resolution. Handling calls, emails, and error reports while maintaining compliance with regulations.

Posted 6/3/2026full-timeRemote • California • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

The Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction.
This representative will provide frontline support for incoming calls, emails, and error reports.
The Product Support Representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Requirements

What you’ll need

1 year of experience in a software troubleshooting role with customers
Excellent technical skills, including basic computer skills
Strong interpersonal, written, and verbal communication skills
Demonstrated ability to constructively work within a team environment
Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word)
Excellent customer service skills
Ability to type at a rate of 30 WPM, with 90% accuracy
Bachelor's degree
Salesforce experience
Experience using Zoom Contact Center (or similar) in a call center environment.
Ability to type at a rate of 50 WPM, with 95% accuracy

Benefits

Comp & perks

Generous annual bonus opportunity
401(k) with Employer Match
Paid Time Off & Holidays: 40 hours of paid personal time beginning January 1st of each year; 15 days of accrued PTO (increasing with years of service) and 11 paid holidays.
Volunteer Time Off
Insurance: Choice of Medical, Dental, and Vision plans
Health Savings Account with employer match
Flexible Spending Account
100% Company-Paid Parental leave (After 6 months with the company)
100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
Nextech Luminary Peer Recognition Program
Wellness Programs
Employee Assistance Program with free counseling sessions available
Corporate Discounts on Retail, Travel, and Entertainment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software troubleshootingbasic computer skillstyping 30 WPMtyping 50 WPM90% accuracy95% accuracy

Soft Skills

interpersonal skillswritten communicationverbal communicationteamworkcustomer service

Certifications

Bachelor's degree