Senior Customer Implementation Consultant

YOOBIC

Senior Customer Implementation Consultant leading complex implementations at YOOBIC. Partnering with stakeholders to ensure successful software deployments in a flexible, hybrid environment.

Posted 7/14/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise SaaS implementations, translating complex business and technical requirements into scalable solutions, and managing project lifecycles effectively. Strong focus on customer engagement, solution design, and best practices in implementation methodologies.

Highest-signal resume keywords

Enterprise SaaS ImplementationProject ManagementSolution DesignCustomer EngagementAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS ConfigurationSolution DesignBusiness Process MappingImplementation Best PracticesPlatform ConfigurationRequirements TranslationChange ManagementRisk ManagementTraining DeliveryDocumentation Improvement

Soft Skills

Outstanding CommunicationFacilitation SkillsConsultative MindsetOrganizational SkillsAttention to Detail

Tools & Technologies

YOOBIC Platform

Industry Keywords

Enterprise ImplementationsCustomer-Facing RoleCross-Functional TeamsDigital TransformationHigh-Growth Environment

About the role

Key responsibilities & impact

Own the successful delivery of complex enterprise implementations from discovery through go-live, serving as the primary strategic advisor throughout the engagement.
Partner with customer stakeholders to understand business processes, operational workflows, organizational structures, and technical requirements.
Translate business, functional, and technical requirements into scalable solution designs and platform configurations aligned with implementation best practices.
Configure the YOOBIC platform and validate solutions.
Lead customer workshops focused on solution design and business process mapping, but also on governance and change management.
Guide customers toward best-practice solutions by balancing business objectives with platform capabilities.
Manage project scope, timelines, risks, dependencies, and executive communications throughout the implementation lifecycle.
Deliver administrator and business user platform training.
Contribute to the evolution of our implementation methodology by identifying opportunities to improve delivery processes, documentation, tools, and best practices.

Requirements

What you’ll need

5+ years of experience leading enterprise SaaS implementations in a customer-facing implementation, professional services, solution consulting, or technical consulting role.
Demonstrated success delivering complex software implementations involving multiple business stakeholders, cross-functional teams, and executive sponsors.
Experience translating business, functional, and technical requirements into scalable software configurations.
Strong project management skills.
Experience configuring enterprise SaaS applications and designing solutions that align with customer business processes.
Excellent analytical and problem-solving skills.
Outstanding communication, facilitation, and presentation skills.
A consultative mindset with the confidence to influence customer decisions and recommend best practices.
Strong organizational skills and attention to detail.
Ability to thrive in a fast-paced, high-growth environment.
A passion for technology, digital transformation, and delivering exceptional customer experiences.

Benefits

Comp & perks

20 days PTO + 8 public holidays (plus 3 floating holidays to choose from)
Medical cover and EAP (Employee Assistance Program)
Company covered Life insurance coverage
Company covered long term disability coverage
An amazing 401k contribution - We contribute even if you don’t!
ADP discounts for a whole host of items (including electronics, Childcare, travel, etc…)
Free online HIIT sessions + gym discounts
Regular training and coaching to make you even better in your role