YOOBIC

Implementation Specialist

• Work as project consultant on simultaneous implementation projects as part of YOOBIC Customer Implementation team
• Understand clients’ needs and advise on Solutions in a consultative approach
• Deliver on time and within budget high-quality YOOBIC solutions and services
• Participate actively in solution-building and change management workshops with clients’ project team
• Lead parts or totality of client meetings (functional specifications, demonstrations, trainings on the solution)
• Take a proactive approach to client issue resolution
• Work closely with Product team to participate in the evolution of the app based on market requirements

Customer Implementation Analyst – Internship

• Own the successful delivery of complex enterprise implementations from discovery through go-live, serving as the primary strategic advisor throughout the engagement.
• Partner with customer stakeholders to understand business processes, operational workflows, organizational structures, and technical requirements.
• Translate business, functional, and technical requirements into scalable solution designs and platform configurations aligned with implementation best practices.
• Configure the YOOBIC platform and validate solutions.
• Lead customer workshops focused on solution design and business process mapping, but also on governance and change management.
• Guide customers toward best-practice solutions by balancing business objectives with platform capabilities.
• Manage project scope, timelines, risks, dependencies, and executive communications throughout the implementation lifecycle.
• Deliver administrator and business user platform training.
• Contribute to the evolution of our implementation methodology by identifying opportunities to improve delivery processes, documentation, tools, and best practices.

Senior Customer Implementation Consultant

Events

• Own YOOBIC's flagship trade shows
• Lead the end-to-end planning and execution of YOOBIC's two largest global events, acting as the project manager and main point of contact throughout.
• Develop the event strategy, objectives and success metrics
• Build and manage project plans, timelines and budgets
• Coordinate booth design, branding, logistics and supplier management
• Plan and manage event promotion with the Marketing, Sales and BDR teams
• Coordinate internal stakeholders, speakers, demos and customer meetings
• Leading onsite delivery and acting as the primary escalation point throughout each event
• Oversee lead capture, follow-up and post-event reporting to measure ROI
• Identifying risks, resolving issues and ensuring projects remain on schedule and within budget
• Support YOOBIC's wider event programme
• Contribute to the planning and delivery of hosted and regional marketing events across Europe and North America.
• Support the delivery of executive breakfasts, customer events, webinars and selected third-party conferences
• Coordinate logistics, venues, suppliers and attendee communications
• Work with the wider marketing team to promote events and maximise attendance
• Collaborate with Sales, Customer Success and Product teams to ensure successful execution
• Track event performance and identify opportunities to continuously improve our programmes

Event Marketing Manager – Mat Leave Cover

Business Development Rep

• You’ll be responsible for creating a set number of qualified new business opportunities per month
• Partner with Account Executives on the strategic approach to engage our top target accounts
• Use a mix of research, calling, email, and social selling to engage our prospects
• You will work a combination of inbound leads, event leads, nurtured leads and you’ll outbound to our top target accounts (ABM accounts)
• Partner with marketing team to develop creative campaigns to rise above the noise in an email inbox and get the attention of our prospects
• Pay close attention to our vast enablement library to stay sharp on our product differentiators and target personas
• Continually hone your pitch on the phone to better qualify prospects and improve your conversion rate on calls
• Leverage Linkedin in creative ways to engage prospects
• Continually identify new and creative ways to engage prospects using things like gifting, self-recorded videos and other creative tactic
• Understand customer needs and buying cycle to gather key prospect information, generate interest and bring in successful customers
• Do your own research online to create a more customized pitch to engage prospects
• Meet daily, weekly and monthly KPIs

Consultant

• Work directly with strategic customers to understand their workflows, pain points, operating model, data landscape, and business goals.
• Organize and lead customer workshops, including in-person sessions with operations, IT, HR, learning, communications, or retail teams.
• Translate customer needs into clear use cases, success criteria, workflow designs, and implementation plans.
• Design end-to-end solutions leveraging the YOOBIC platform, including communications, task management, learning, forms, audits, reporting, integrations, and AI-powered experiences.
• Identify where AI and automation can improve frontline execution, manager productivity, reporting, decision-making, or operational consistency.
• Work with Product, Engineering, ML Engineering, Customer Success, Implementation, Pre-Sales, Sales, and Support to validate and deliver customer use cases.
• Support the configuration, testing, and launch of customer workflows, working hands-on where needed with automation tools, data, APIs, or prototypes.
• Help connect YOOBIC to customer systems such as HRIS, LMS, CRM, ticketing tools, BI tools, data warehouses, retail systems, and third-party platforms.
• Test and iterate with real users, gather feedback, and help move use cases from concept to pilot or production.
• Feed customer learnings, product gaps, technical blockers, and repeatable patterns back into Product and Engineering.
• Create reusable assets such as workshop materials, use case templates, implementation guides, automation patterns, demo environments, and internal playbooks.

Forward Deployed Consultant

Engineer

• Work directly with strategic customers to understand their workflows and business goals
• Participate in customer workshops to identify high-value operational use cases
• Design and deliver end-to-end use cases leveraging the YOOBIC platform
• Build the 'last mile' needed to make customer use cases successful
• Identify opportunities where AI can improve frontline execution
• Prototype AI-powered workflows using LLM APIs
• Support integrations with customer systems
• Create reusable assets such as technical documentation

Forward Deployed Engineer

Account Manager

• Manage the growth of a portfolio client portfolio including upselling and cross selling YOOBIC products
• Act as primary account owner and develop a comprehensive understanding of each client’ business challenges, evaluate client’s growth needs and offer appropriate strategies and solutions
• Drive account growth, ensure renewal and deliver satisfaction to customers
• Draft, negotiate and close business proposals
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Own and lead business reviews with your clients
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Manage pipeline and prepare reports on account status, assess account health

Recruitment

• End-to-End GTM Recruiting
• Own full-cycle recruiting for a portfolio of 5–10 active GTM roles, with a primary emphasis on Sales (Account Executives, Account Managers) and secondary coverage of adjacent GTM functions (Customer Success, Marketing).
• Partner with hiring managers to define role requirements, craft compelling job descriptions, and align on candidate profiles and evaluation criteria.
• Drive offer processes including compensation benchmarking, negotiation, and close - ensuring a best-in-class candidate experience throughout.
• Pipeline Building & Innovative Sourcing
• Deploy a diverse, innovative sourcing strategy across LinkedIn Recruiter, Boolean search, talent communities, competitor mapping, referral programmes, niche SaaS sales networks, and emerging AI-powered sourcing tools.
• Proactively build and maintain a warm pipeline of passive GTM talent ahead of open requisitions.
• Leverage your existing East Coast SaaS and startup network to generate high-quality referrals and warm introductions.
• Identify and engage talent from high-growth SaaS companies and VC-backed startups where top GTM professionals thrive.
• Process & Stakeholder Management
• Manage our ATS (TeamTailor) to ensure data integrity, accurate pipeline reporting, and a consistent hiring workflow from application through to offer.
• Work fluidly with LinkedIn Recruiter for sourcing and pipeline management, and collaborate with the People team in HiBob (our HRIS) for onboarding handoffs and headcount tracking.
• Deliver regular pipeline and metrics updates to Talent and GTM leadership, flagging risks and adapting sourcing strategies in real time.
• Champion a structured, inclusive, and efficient interview process - building trust with hiring managers as a strategic talent advisor, not just a transactional recruiter.

Recruiter

• Manage the growth of a client portfolio including upselling and cross selling YOOBIC products
• Act as primary account owner and develop a comprehensive understanding of each client’s business challenges, evaluate client’s growth needs and offer appropriate strategies and solutions
• Build account strategies, work with senior executives, diagnose business needs and own revenue outcomes
• Draft, negotiate and close business proposals
• Own and lead business reviews with your clients
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Strategic Account Manager

• Lead & Develop a Global BDR Team
• Manage, coach, and motivate a team of 4 BDRs across NY and London
• Foster a culture of accountability, curiosity, and continuous improvement
• Own team pipeline targets and ensure consistent attainment
• Collaborate with Marketing to design and execute creative outbound and ABM campaigns designed to attract and engage buyers who are in market
• Refine outreach strategies (email, phone, LinkedIn, ads, etc.)
• Champion the use of AI tools (e.g., Claude) for account research, personalization, outreach strategy, and productivity