Implementation Specialist

Hello Patient

Implementation Specialist managing customer launches at Hello Patient, a healthtech startup. Configuring workflows and ensuring successful implementations in healthcare communication solutions.

Posted 7/20/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in software implementation and project management, with a strong focus on stakeholder collaboration, risk management, and effective communication. Proficient in managing multiple projects simultaneously while ensuring quality and reliability in agent delivery and customer training.

Highest-signal resume keywords

Software ImplementationProject ManagementStakeholder CollaborationTelephony SystemsHealthcare Tech

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements GatheringAPI KnowledgeWebhook KnowledgeData IntegrationQuality AssurancePerformance MonitoringImplementation PlanningDocumentation CreationTraining DeliveryRisk Tracking

Soft Skills

Strong OrganizationAttention to DetailPolished Customer PresenceOwnershipAdaptability

Tools & Technologies

EHR SystemsPM SystemsTelephony ToolsSSO ProvidersAI Tools

Industry Keywords

SaaS WorkflowsIntegration-Heavy ProductsAI-Native WorkflowsCustomer EnablementAgent Expansions

About the role

Key responsibilities & impact

Configure Hello Patient workflows to match how each practice operates day to day
Help drive discovery through requirements gathering and stakeholder collaboration
Validate requirements, manage dependencies, and ensure clean setup and access
Become an expert in phone configurations and telephony systems
Setup outbound agent campaigns and performance monitoring
Extensively test new agents prior to go-live, ensuring quality and reliability
Help drive the implementation plan, ensuring that weekly milestones are met to launch, and the team is not blocked in any aspect of agent delivery
Own timelines, stakeholders, and communication to keep projects moving
Track risks, resolve blockers quickly, and keep expectations clear
Own & drive 1->10 agent expansions by getting new customer locations live
Support AI Agent Product Managers on net-new launches and pilots
Provide structure and coordination (project plan, status updates, risk tracking)
Deliver customer trainings (live + recorded) and create simple enablement materials
Ensure teams are ready at launch and confident using the product
Monitor early usage, triage issues, and coordinate fixes to improve adoption

Requirements

What you’ll need

3+ years in software implementation, onboarding, solutions delivery, or technical project management
Track record managing multiple projects at once with strong organization and attention to detail
Confident, polished customer presence — comfortable with clinicians, operators, and exec stakeholders
Working knowledge of APIs and webhooks
Comfort with how systems integrate and data moves between tools
Startup mindset: you thrive in fast-changing environments and take ownership without waiting to be told
Experience in healthcare tech, SaaS workflows, or integration-heavy products (Preferred)
Familiarity with EHR/PM systems, telephony tools, or SSO providers (Preferred)
AI-native workflows — you use AI tools to move faster and work smarter (Preferred)
Experience creating playbooks, templates, documentation, or scalable implementation processes (Preferred)

Benefits

Comp & perks

Equity: Meaningful ownership in a fast-growing healthtech startup