Hello Patient

Designer

• Define how agents respond across real-world scenarios (frustration, urgency, confusion, resistance)
• Design conversations that balance empathy, efficiency, and task completion
• Help agents establish trust fast and guide users toward successful outcomes
• Analyze real interaction data to identify drop-off points and areas for improvement
• Optimize for containment rate — resolving conversations without human intervention
• Iterate quickly based on production metrics and qualitative conversation review
• Write and test structured prompts that shape agent behavior and tone
• Partner with Product and Engineering to integrate conversational logic into the product
• Develop reusable frameworks that scale across conversation types and use cases

Conversational Designer

• Shape how our AI agents communicate with patients
• Iterate on and improve existing agent behaviors
• Analyze real interaction data to identify drop-off points
• Optimize conversations for containment rate
• Write and test structured prompts that shape agent behavior