Implementation Specialist

Hello Patient

Implementation Specialist guiding practices in successful launches on Hello Patient. Configuring workflows, managing timelines, and driving customer adoption within a fast-growing healthtech company.

Posted 7/20/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in software implementation and project management, with a strong focus on stakeholder collaboration, risk management, and effective communication. Proficient in managing multiple projects simultaneously while ensuring quality and reliability in product delivery.

Highest-signal resume keywords

Software ImplementationProject ManagementStakeholder CollaborationAPI and Webhook KnowledgeHealthcare Technology Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements GatheringTelephony Systems ConfigurationPerformance MonitoringTesting and Quality AssuranceData Integration

Soft Skills

Strong OrganizationAttention to DetailCustomer PresenceProblem SolvingCommunication

Tools & Technologies

EHR SystemsPM SystemsSSO ProvidersAI ToolsSaaS Workflows

Industry Keywords

Healthcare TechIntegration-Heavy ProductsAgent DeliveryCustomer TrainingImplementation Processes

About the role

Key responsibilities & impact

Configure Hello Patient workflows to match how each practice operates day to day
Help drive discovery through requirements gathering and stakeholder collaboration
Validate requirements, manage dependencies, and ensure clean setup and access
Become an expert in phone configurations and telephony systems
Setup outbound agent campaigns and performance monitoring
Extensively test new agents prior to go-live, ensuring quality and reliability
Help drive the implementation plan, ensuring that weekly milestones are met to launch, and the team is not blocked in any aspect of agent delivery
Own timelines, stakeholders, and communication to keep projects moving
Track risks, resolve blockers quickly, and keep expectations clear
Own & drive 1->10 agent expansions by getting new customer locations live
Support AI Agent Product Managers on net-new launches and pilots
Provide structure and coordination (project plan, status updates, risk tracking)
Help ensure smooth execution while Product/Design own solution definition
Deliver customer trainings (live + recorded) and create simple enablement materials
Ensure teams are ready at launch and confident using the product
Monitor early usage, triage issues, and coordinate fixes to improve adoption

Requirements

What you’ll need

3+ years in software implementation, onboarding, solutions delivery, or technical project management
Track record managing multiple projects at once with strong organization and attention to detail
Confident, polished customer presence — comfortable with clinicians, operators, and exec stakeholders
Working knowledge of APIs and webhooks
Comfort with how systems integrate and data moves between tools
Startup mindset: you thrive in fast-changing environments and take ownership without waiting to be told
Experience in healthcare tech, SaaS workflows, or integration-heavy products (Preferred)
Familiarity with EHR/PM systems, telephony tools, or SSO providers (Preferred)
AI-native workflows — you use AI tools to move faster and work smarter (Preferred)
Experience creating playbooks, templates, documentation, or scalable implementation processes (Preferred)

Benefits

Comp & perks

Equity: Meaningful ownership in a fast-growing healthtech startup