Implementation Manager

Rain

Implementation Manager at Rain, responsible for onboarding enterprise clients and improving customer integration processes. Collaborating with cross-functional teams to enhance user experience in fintech solutions.

Posted 7/10/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $999,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Facilitate the integration of key company accounts into the platform, ensuring a smooth transition and troubleshooting any issues
Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding
Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process
Train product analysts on onboarding best practices
Support the design of onboarding workflows for new business customers
Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
Work with product managers to define business requirements for onboarding and create user stories
Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders

Requirements

What you’ll need

Bachelor's degree in Business, Analytics, Economics, or a related field
4-8 years of experience in a product analyst or similar role, preferably at a Fintech or BaaS company
Strong analytical and problem-solving skills, with the ability to work with complex data sets
Experience with product analytics tools
Excellent communication skills and ability to work cross-functionally with diverse teams
Ability to work independently and take ownership of tasks while collaborating with team members
Nice to have, but not mandatory
Experience in the financial services or credit card industry
Familiarity with SQL and other data query tools
Knowledge of customer onboarding best practices in a tech-driven environment

Benefits

Comp & perks

Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off.
Flexible working ☕ We support a flexible workplace. If you feel comfortable at home, please work from home. If you’d like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment.
Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental, and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success.
Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing.
Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.

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Hard Skills & Tools

Data AnalysisProblem-SolvingMetrics TrackingUser Story CreationWorkflow Design

Soft Skills

CollaborationIndependenceOwnership

Certifications

Bachelor's Degree in BusinessBachelor's Degree in AnalyticsBachelor's Degree in Economics