Rain

Customer Support

• Build and maintain dashboards for SLAs, QA, DSAT, agent performance, and BPO output.
• Automate reporting and create a single source of truth for CX performance.
• Analyze dissatisfaction and Voice-of-Customer trends to identify and eliminate friction points.
• Standardize ticket categorization, workflows, and root-cause tracking.
• Partner with Product, Ops, Network, and Compliance to drive cross-functional improvements.
• Implement automation and routing logic to optimize CX efficiency.
• Create vendor performance scorecards and hold partners accountable through data.

Customer Experience Analytics Lead

• Lead and coach a team of CX Associates — setting goals, providing regular feedback, and fostering a culture of accountability, empathy, and growth.
• Oversee daily operations to ensure SLAs, QA standards, and escalation protocols are consistently met.
• Monitor key performance metrics (CSAT, QA, first response time, resolution time) and translate insights into actionable improvements.
• Collaborate with Operations, Compliance, and Product to surface recurring issues, improve workflows, and ensure consistent communication across teams.
• Act as a point of escalation for sensitive or complex customer cases, ensuring issues are resolved quickly and effectively.
• Maintain internal documentation and training materials, ensuring all processes are up to date and aligned with compliance and product updates.
• Support recruiting, onboarding, and training of new CX team members as the team grows.
• Champion the customer’s voice, using data and feedback to drive product and process enhancements.

Customer Experience Team Lead

Analytics Engineer

• Partner with stakeholders across to understand their data needs and translate them into clear modeling and reporting requirements.
• Design, build, and maintain core data models (e.g., customer, account, transaction, product usage) using tools like dbt to transform raw logs into canonical, analytics-ready datasets.
• Define and maintain company-wide metrics for business health, customer engagement, product usage, transaction volumes, payment success rates, and other mission-critical KPIs.
• Build and evolve ELT/ETL pipelines and orchestration to ensure timely, accurate delivery of data into Rain’s warehouse.
• Develop dashboards and self-serve analytics layers that make it simple for non-technical teams to explore data, track performance, and answer their own questions.
• Analyze cross-customer and cross-product trends to surface insights that inform product roadmap, go-to-market strategy, and operational improvements.
• Establish and enforce data quality standards, testing, documentation, and governance so teams can trust the numbers as we scale.
• Continuously improve Rain’s analytics stack evaluating new tools, refining models, and raising the bar on performance, reliability, and usability.

Senior Analytics Engineer

Data Engineer

• Design, build, and maintain Rain’s core data pipelines, including ingestion from payments processors, card issuers, blockchain nodes, internal services, and third-party APIs.
• Own orchestration and workflow management, implementing Airflow, Dagster, or similar tools to ensure reliable, observable, and scalable data processing.
• Architect and manage Rain’s data warehouse (Snowflake, BigQuery, or Redshift), driving performance, cost optimization, partitioning, and access patterns.
• Develop high-quality ELT/ETL transformations to structure raw logs, transactions, ledgers, and on-chain events into clean, production-grade datasets.
• Implement data quality frameworks and observability (tests, data contracts, freshness checks, lineage) to ensure every dataset is trustworthy.
• Partner closely with backend engineers to instrument new events, define data contracts, and improve telemetry across Rain’s infrastructure.
• Support Analytics and cross-functional teams by delivering well-modeled, well-documented tables that power dashboards, ROI analyses, customer reporting, and key business metrics.
• Own data reliability at scale, leading root-cause investigations, reducing pipeline failures, and building monitoring and alerting systems.
• Evaluate and integrate new tools across ingestion, enrichment, observability, and developer experience—raising the bar on performance and maintainability.
• Help set the long-term technical direction for Rain’s data platform as we scale across new products, regions, and chains.

Senior Data Engineer

Risk

• Define the multi-year product vision for Rain’s risk ecosystem.
• Staff and build a world class risk organization to support our rapid growth.
• Manage vendor relationships and evaluate external risk technology partners.
• Manage key payments ecosystem partners on all payments risk related functions.
• Lead creation and optimization of Rain’s risk decisioning systems, scoring models, data pipelines, and automated controls.
• Partner with engineering and data to define technical requirements for models, rule engines, and alerting systems.
• Build frameworks for evaluating risk–reward tradeoffs and guide senior leadership through complex decisions.
• Ensure platform scalability to support new products, geographies, and risk vectors.
• Work closely with Compliance and Legal to ensure controls support regulatory expectations.

Head of Risk Products

Accountant

• Process bi-weekly/semi-monthly payroll for all salaried and hourly employees using the company's payroll software.
• Ensure proper calculation of wages, tax withholdings, deductions, and garnishments, adhering to federal, state, and local tax laws (multi-state experience preferred).
• Prepare payroll journal entries for the General Ledger and reconcile all payroll-related accounts (e.g., taxes, benefits) monthly.
• Assist with year-end payroll activities, including W-2 and 1099 preparation and distribution.
• Serve as the primary contact for employee inquiries regarding pay and deductions, maintaining strict confidentiality.
• Manage the full cycle of accounts payable, including receiving, coding, verifying, and processing a high volume of vendor invoices and expense reports for payment.
• Prepare and execute weekly payment runs (checks, ACH, wire transfers) ensuring timely and accurate disbursement.
• Maintain accurate and up-to-date vendor records, including contact information and required documentation (e.g., W-9 forms).
• Reconcile vendor statements and resolve any discrepancies in billing or payments.
• Assist with month-end closing activities related to AP, including the preparation of accruals for unbilled invoices.
• Maintain organized and confidential records for both payroll and AP.
• Assist the Controller/Accounting Manager with internal and external audits by providing necessary documentation and support.
• Ensure compliance with internal controls and company policies across both functional areas.

Senior Accountant

Business Development Rep

• Evaluate and identify organizations that would benefit from a partnership with Rain—and where Rain would also benefit in return—to build a targeted list of potential partners.
• Map the key executives within those organizations and conduct outreach to secure meetings and present Rain’s partnership value proposition.
• Establish and cultivate new relationships with potential partners, gaining an intimate understanding of their goals to drive mutual success.
• Provide expert guidance to prospective partners, leveraging your deep understanding of Rain & EWA (Earned Wage Access) to help them optimize their go-to-market strategy through their partnership with Rain.
• Collaborate closely with internal teams including Sales, Product, Marketing, and Data Analytics to ensure proper expectations are met or exceeded.
• This includes facilitating seamless onboarding, advocating for necessary product changes, and addressing any challenges.
• Analyze partner performance data, discern trends, and deliver actionable insights to expand strategy and relationships within any signed partner that can have potential for additional productization.
• Identify avenues for partnership expansion, introducing new features, solutions, and services that align with partners' offering objectives.
• Oversee and manage a team for business development to help execute the strategic plan for our organization

Director of Business Development

QA Engineer

• Establish QA processes
• Execute comprehensive testing strategies
• Collaborate with the Principal QA to expand quality methodologies
• Set up and optimize team QA processes
• Actively participate in business and tech refinement sessions
• Implement and integrate automation tools
• Lead and mentor team members
• Define test plans, test cases, and test data
• Understand product requirements and how they are implemented
• Own automation efforts for functional and non-functional tests
• Identify and create new automation tools and frameworks
• Record, report, verify and resolve issues found
• Collaborate within a team on automation and coverage for new features

QA Engineer – Banking

Sales

• Project manage and lead relationship between Rain Instant Pay and the Partners in your portfolio by establishing a trusted advisor relationship across the Partner's organization, from Executive Sponsors to day-to-day contacts
• Sell through Partner organizations in coordination with Partner
• Work with marketing to develop promotions & campaigns specific to the Partner
• Be the face of Rain for the Partner customer
• Be the face of Rain at Partner events and conferences
• Work cross functionally with internal teams, including sales, customer success, product, engineering, marketing, and support, to ensure that Partner expectations are met and exceeded
• Work with Rain's sales team to ensure proper dissemination of partnership knowledge
• Represent the voice of the channel Partner with leadership teams by engaging in product discussions, translating customer usage and feedback into actionable insights, and feature ideas
• Support the build and demonstration of client success stories to be evangelized among business prospects and industry experts
• Execute the Channel Sales playbooks to successfully run generate new business

Channel Sales Manager

Financial Planning and Analysis

• Payments Reconciliation: Match payments in our bank account with outstanding invoices.
• Collections Strategy: Summarize new and ongoing repayments issues; design and execute strategies.
• Invoice Reconciliation and Customer Balance Review: Address and resolve customer inquiries.
• Customer Relationship Management: Build and maintain positive relationships with customers.
• Reporting and Analysis: Prepare regular reports on accounts receivable aging.
• Credit Assessment: Evaluate credit risk of new and existing employers.
• Team Leadership: Manage and mentor the finance operations team.
• Collaboration: Work closely with finance, customer success, implementations, and other departments.

Finance Operations Manager

Technical Recruiter

• Manage full cycle recruiting across our product and engineering teams, taking on occasional roles in other departments as well.
• Partner with hiring managers and executives to define roles and relentlessly pursue top talent.
• Build and maintain world-class pipelines through sourcing, networking, and creative strategies.
• Partner with other members of the people team to ensure smooth candidate onboarding and integration into the company.
• Leverage AI-enabled recruiting tools, ATS and CRM platforms, and data-driven analytics to source, assess, and maintain world-class candidate pipelines.
• Champion a diverse, equitable, and inclusive hiring approach.
• Strengthen Rain’s employer brand and candidate experience.

Product Manager

• Own the end-to-end roadmap for network integrations and payments infrastructure.
• Define product requirements and KPIs for transaction routing, authorization optimization, interchange efficiency, and settlement accuracy.
• Collaborate with executives to align product strategy with business and revenue goals.
• Serve as the in-house expert on card network rules, mandates, interchange structures, and scheme fee frameworks.
• Ensure the product complies with evolving card scheme regulations and regional payment requirements.
• Partner closely with engineering to design and deliver scalable network integration architectures.
• Work with compliance, and legal to ensure network compliance and data security.
• Coordinate with operations and finance teams on settlement reconciliation, fee forecasting, and dispute management.
• Manage relationships with external acquirers.
• Analyze network performance metrics (authorization rates, decline codes, latency, interchange costs).
• Develop tools and dashboards to monitor and improve transaction success rates and economics.

Payments Network Product Manager

Controller

• Prepare, review, and analyze monthly, quarterly, and annual financial statements.
• Oversee general ledger accounting, reconciliations, and journal entries.
• Support AP/AR, payroll, fixed assets, and other accounting functions.
• Coordinate and support annual audits and tax filings.
• Ensure adherence to internal policies and external regulations (GAAP, SOX, etc.).
• Assist in implementing new accounting policies and procedures.
• Identify opportunities to enhance efficiency in accounting processes and workflows.
• Support ERP system improvements and automation initiatives.

Assistant Controller

Account Manager

• Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion.
• Drive expansion revenue through strategic upselling, cross-selling new products (Virtual Accounts, additional BINs), and geographic expansion opportunities.
• Lead end-to-end contract negotiations, renewals, and commercial discussions - structuring MSAs, pricing models, and multi-year agreements aligned to customer value
• Serve as a trusted advisor to C-level executives, developing deep understanding of their business models, KPIs, and strategic initiatives.
• Monitor portfolio health and performance through predictive revenue modeling, KPI dashboards, and executive QBRs that track account growth trajectories and identify expansion opportunities.
• Anticipate customer needs, surface risks early, and guide accounts through scaling into new markets, products, and geographies.
• Act as the voice of the customer to Product teams, influencing roadmap priorities based on revenue impact and strategic account needs.
• Gather and amplify feedback to inform product roadmaps and new features; advocate for customers while balancing platform health.

Strategic Account Manager

• You will be one of the core members of our operations team with the opportunity to contribute to various pieces of our organizational growth.
• Landing and growing strategic partnerships
• The trusted expert advisor and thought leader to 3rd party partners about all things related to Rain
• Collaborate with key internal and external stakeholders to design and deliver events, content, and offers
• Ability to evaluate new markets, identify growth opportunities, and assess competitive landscapes.
• Create robust activation and growth programming
• Delivering on a set of ambitious company-level business objectives
• Ensuring clear and articulate communication in both written and oral form including sharing documentation, soliciting feedback and maintaining deal hygiene in sales tools.

Senior Business Development Associate

Support Engineer

• Remotely design, manage, and troubleshoot IT infrastructure, including cloud-managed networks (LAN/Wi-Fi), and firewalls for our physical office hubs.
• Lead IT infrastructure and collaboration technology projects for a distributed workforce, ensuring high availability, performance, and security.
• Manage and enhance Workspace ONE UEM deployments for zero-touch device provisioning, lifecycle management, and security compliance.
• Drive IT automation initiatives using scripting tools or low-code/no-code platforms to streamline workflows and improve efficiency.
• Act as a customer experience champion, ensuring responsive, high-quality support for all employees, regardless of their location.
• Provide expert IT support for our global teams across the US, India, LATAM, and Europe.
• Administer Google Workspace, including user provisioning, security settings, integrations, and advanced troubleshooting.
• Oversee the end-to-end IT asset lifecycle for a remote workforce, including procurement, zero-touch deployment, tracking, and secure decommissioning.
• Support and optimize collaboration tools like Slack, Jira Service Management, Zoom, Confluence, and Google Meet.
• Standardize and document IT processes, creating robust knowledge bases and support procedures for a remote-first environment.
• Lead remote onboarding and offboarding operations, coordinating closely with Compliance, People, and Security teams.
• Contribute to IT compliance efforts (SOC2, ISO 27001, PCI DSS) within a cloud-native infrastructure.

Senior IT Support Engineer

Business Operations

• Design, scale, and continuously improve internal processes; own the automation roadmap across teams to reduce manual work and errors.
• Map critical workflows end-to-end, identify bottlenecks, and redesign processes with clear SLAs, owners, controls, and documentation.
• Build and ship automations that integrate core tools and data; deprecate redundant steps and measure impact.
• Stand up BI and ops dashboards for lead indicators (cycle time, accuracy, throughput, backlog) and drive a closed-loop improvement cadence.
• Run a cross-functional intake process, manage a quarterly automation roadmap, and deliver projects on time with crisp change management.
• Improve data quality and governance—taxonomy, access, audit trails—partnering with Compliance to keep the company audit-ready.
• Create playbooks, enablement docs, training, and office hours so teams can self-serve and maintain high standards as the company scales.

Business Operations Lead

• Design the QA framework: Develop internal quality standards and scoring rubrics for calls, emails, chats and other support channels; set up calibration sessions to ensure consistency across reviewers.
• Evaluate support interactions: Perform regular reviews of agent interactions against established standards, documenting observations and assessing adherence to regulatory and tone guidelines.
• Provide constructive feedback: Deliver actionable coaching to agents, discuss performance trends in one-on-one or group sessions, and partner with team leads on coaching plans.
• Analyze CX metrics: Track and analyze customer-service KPIs (e.g., CSAT, FRT, QA scores) to identify patterns and opportunities for improvement.
• Leverage data to drive insights: Collect, analyze, and interpret quality-related data (e.g., QA scores, CSAT trends, contact drivers, error rates). Identify root causes of issues, quantify impact, and present actionable insights to leadership.
• Develop training and onboarding: Identify knowledge gaps and collaborate with Training and Ops teams to create targeted training and onboarding programs.
• Report on quality trends: Produce regular reports that summarize quality performance by agent, team and issue type; communicate findings to leadership and recommend improvements.
• Implement QA tooling: Evaluate and implement technology to streamline the QA process.
• Champion customer experience: Work cross-functionally with Product, Operations and Compliance to ensure that customer-service standards align with company policies and voice; help embed a culture of quality within the CX organization.

Customer Experience Quality Assurance Lead

• Work closely with the CTO to build out engineering, data, and product teams
• Own full-cycle recruiting for engineering/data/product roles: kickoff/intake, outbound sourcing, screens, interview coordination, debriefs, offers, and closes
• Build and maintain diverse, high-quality pipelines through targeted outreach, referrals, events, and talent communities; run ongoing market mapping for priority roles
• Partner with hiring managers to define scorecards, structure interviews, calibrate bar/levels, and train interviewers to drive signal and reduce bias
• Elevate employer brand and candidate experience: write compelling JDs, craft personalized outreach/nurture campaigns, communicate quickly, and negotiate/close top talent

Recruitment

• Manage and coach an Associate Recruiter.
• Build scalable recruiting processes and reporting systems.
• Lead recruiting across all departments with focus on GTM roles.
• Partner with hiring managers and execs to define roles and pursue top talent.
• Build and maintain pipelines through sourcing, networking, and creative strategies.
• Leverage AI-enabled recruiting tools, ATS and CRM platforms, and data-driven analytics.
• Champion diverse, equitable, and inclusive hiring.
• Strengthen employer brand and candidate experience.
• Occasionally manage executive-level searches.

Recruiting Lead

Application Engineer

• Collaborate with development squads to validate vulnerabilities and provide actionable remediation guidance aligned with business risk.
• Drive threat modeling sessions (e.g., STRIDE, PASTA) for critical systems and APIs.
• Design, implement, and oversee automated processes for securely updating application and code dependencies, proactively mitigating issues and ensuring timely vulnerability remediation.
• Integrate security checks into CI/CD pipelines (SAST, DAST, SCA, IaC), working with tools like Semgrep, Snyk, Trivy, and Burp Suite.
• Contribute to runtime security initiatives, such as container/Kubernetes hardening, RASP, and eBPF-based detection.
• Build and maintain a security issues dashboard to track remediation status and metrics.
• Provide real-time support in the event of cybersecurity incidents impacting applications or cloud infrastructure (exploited vuln, credential stuffing, web/API attacks).
• Partner with the Cloud Security team on security automation tasks and monitoring improvements (e.g., Security Hub remediation automations, DLP monitoring, etc.).
• Conduct proactive research on new threats, vulnerabilities, and attack techniques relevant to Rain’s architecture.
• Collaborate with the GRC team to develop and deliver internal security awareness initiatives, phishing campaigns, and developer training (e.g., secure coding, API security).
• Participate in the continuous improvement of AppSec maturity (e.g., aligning with OWASP SAMM, ISO 27001, or SOC 2 frameworks).

Senior Application Security Engineer

Customer Success Manager

• Own the entire relationship between Rain Instant Pay and our customers by e stablishing a trusted advisor relationship across the customer's organization, from Executive Sponsors to day-to-day contacts, that works to ensure customers are getting value from our service.
• Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
• Lead cross functional projects with internal teams, including sales, product, marketing, and support, to ensure that customer expectations are met and exceeded.
• Work closely with Implementation and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.
• Be the customer point of contact and voice for support, queries and functional assistance
• Support the build and demonstration of client success stories to be evangelized among business prospects and industry experts
• Use customer relationships as needed for prospect references.

• Coordinate, support and escalate issues between customers, users and Rain internal teams
• Perform scheduled operational tasks on a rotating basis, requiring strict accuracy, and on-time completion
• Work closely with Analytics & Insights teams to monitor and troubleshoot issues proactively and reactively
• Find areas that need improvements, identify redundant processes and help streamline the entire Customer Success function
• Create and improve standardized processes
• Contribute to documentation used for internal or external training/learning
• Escalate Customer Success team issues to Product and Engineering teams
• Support CSMs in identifying and executing growth initiatives in support of Analytics & Insights teams

Customer Success Operations Specialist

• Drive the product roadmap for the Rain platform
• Partner closely with engineering to define product requirements and prioritization
• Translate complex blockchain and payments capabilities into intuitive, customer-facing solutions
• Identify market opportunities and gather feedback from fintech, neobank, and institutional partners
• Launch new products and features quickly, measuring adoption and iterating based on customer needs
• Stay ahead of industry trends in stablecoins, payments, and Web3 to inform Rain’s product direction.
• 5–10+ years of experience in product management, ideally in stabelcoins, fintech, or crypto.
• A strong technical understanding (e.g., APIs, payments, blockchain concepts) and ability to work closely with engineering.
• Proven track record of shipping products from idea through launch and iteration
• Willingness to get hands dirty
• Excellent communication skills for working with internal teams, customers, and partners
• Experience in card issuing, stablecoins, payments, or cross-border fintech products. (Nice to have)
• Familiarity with smart contracts and blockchain ecosystems. (Nice to have)
• Previous startup or fast-growth environment experience. (Nice to have)

Founding Product Manager

• Analyze financial statements, balance sheets, and profit-and-loss statements to identify trends and insights.\n• Support month-end and year-end close processes, ensuring accuracy in financial reporting\n• Collaborate with cross-functional teams to optimize financial processes and controls\n• Assist with ad hoc financial projects and data-driven decision-making initiatives \n• Synthesize complex financial analysis into easily digestible and actionable communications for our partners to support decision-making\n• Develop and maintain accounting policies and procedural documentation

Customer Experience Analytics Lead

Customer Experience Team Lead

Senior Analytics Engineer

Senior Data Engineer

Head of Risk Products

Senior Accountant

Director of Business Development

QA Engineer – Banking

Channel Sales Manager

Finance Operations Manager

Technical Recruiter

Payments Network Product Manager

Assistant Controller

Strategic Account Manager

Senior Business Development Associate

Senior IT Support Engineer

Business Operations Lead

Customer Experience Quality Assurance Lead

Technical Recruiter

Recruiting Lead

Senior Application Security Engineer

Customer Success Manager

Customer Success Operations Specialist

Founding Product Manager

Finance Analyst