Customer Implementation Consultant

Haus

Implementation Consultant managing complex onboardings end-to-end for Haus Analytics. Collaborating closely with cross-functional teams to optimize customer onboarding processes.

Posted 7/9/2026full-timeNew York City • California, New York, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding processes, data troubleshooting, and SQL query execution while effectively collaborating with cross-functional teams to enhance customer experiences. Proficient in applying AI tooling for workflow improvements and managing complex onboarding projects with attention to detail.

Highest-signal resume keywords

Customer-Facing SaaS ExperienceData TroubleshootingBasic SQL Query ExecutionAI Tooling ApplicationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Warehouse ConnectionsOnboarding ManagementCustom KPI DevelopmentIncrementality ConceptsMarTech WorkflowsAdmin Tooling ProficiencyTechnical Problem-SolvingWorkflow ImprovementsBug ReportingData Analysis

Soft Skills

Excellent CommunicationStrong Problem-SolvingDetail-OrientedAdaptabilityCollaborative Mindset

Industry Keywords

SaaSCustomer EducationMeasurement StrategyOnboarding Best PracticesHaus Product Suite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Independently own a full book of onboardings including complex GeoLift accounts (data warehouse connections, custom KPIs, opt-out customers, multi-source setups), self-managing prioritization and flagging risks early
Run complex Data Onboarding Calls, proactively identifying data risks during prep (warehouse complexity, custom KPIs, opt-outs) and shaping the call agenda to address them upfront
Own cMMM onboardings end-to-end, including non-API spend setup, covariate guidance, and customer education on data requirements and model limitations
Identify and prototype opportunities to apply AI tooling to recurring Onboarding tasks; bring new techniques to the team and document what works
Partner with Measurement Strategy Managers to ensure onboarding execution aligns with customer measurement strategy
Independently reproduce and file detailed bug reports, collaborating with Support, Data, Science, and Engineering teams for resolution and providing context on customer impact
Build, document, and share knowledge of products, tools, and processes to aid in troubleshooting and team development
Build and maintain deep subject matter expertise within the evolving Haus product suite, becoming proficient with admin tooling, data troubleshooting, end-to-end Haus app data flows, and able to write basic SQL queries to inspect customer data
Develop advanced knowledge of incrementality concepts and MarTech workflows, helping connect these concepts to customer onboarding decisions
Contribute to identifying best-in-class onboarding practices and refining them based on customer patterns and feedback
Participate in cross-functional projects that advance team, department, and company goals, often serving as the Onboarding representative in collaborative efforts

Requirements

What you’ll need

2+ years of experience in a customer-facing SaaS role, with strong preference for backgrounds in onboarding, data/analytics implementation, or technical account management.
Experience partnering with Product, Data, Science, and Engineering teams to resolve customer-impacting issues.
Hands-on experience with admin tooling, data troubleshooting, and understanding data warehouse connections.
Experience writing and executing basic SQL queries.
Proven track record of applying modern AI tooling to technical problem-solving and workflow improvements.
Excellent communication skills, both written and verbal.
Strong problem-solving ability with persistence in driving complex onboardings to resolution.
Detail-oriented with the ability to manage priorities and organize tasks across a larger book of concurrent onboardings.
Adaptability to shifting priorities, evolving processes, and complex technical challenges.
Curiosity and technical aptitude, with a willingness to deepen expertise in the Haus application and internal tools.
Collaborative mindset with the ability to work effectively across teams and contribute to team projects.
Commitment to embodying Haus values of aiming high, communicating directly, and making steady progress.

Benefits

Comp & perks

Flexible PTO - take time when you need it!
Equity – Startup environment with part-ownership in our successes
Top of the line health, dental, and vision insurance - multiple plan options so you can pick what fits you best
WFH stipend to support the set up you need to be productive
Events & Offsites – opportunities to connect and celebrate in real life!
Free Lunch – Grab a bite on us when you choose to work from the office (hub locations include SF, NYC and Seattle)
New Parent Leave – take time to welcome your newest Hausmate