HAUS

Manager

• Provide short- and mid-term operational support at Gravity Haus restaurants, bars, and outlets as assigned
• Step in for on-site restaurant leadership to ensure smooth daily service and staff coverage during absences, openings, or high-volume periods
• Oversee front-of-house operations including reservations, service standards, guest relations, and cash handling
• Maintain brand consistency and uphold Gravity Haus standards across locations
• Partner with the property’s Executive Chef and F&B leadership to deliver seamless front- and back-of-house collaboration
• Train and mentor team members in hospitality best practices, service standards, and product knowledge
• Support recruitment, onboarding, and training of new FOH team members as needed
• Analyze and monitor labor and sales reports, identifying opportunities for improved efficiency and profitability
• Handle guest feedback and service recovery with professionalism and poise
• Support special events, banquets, and seasonal activations, ensuring alignment with Gravity Haus brand and guest experience goals
• Act as a cultural ambassador — inspiring teams to embody our values of adventure, hospitality, and sustainability

Front of House Manager

Marketing

• Lead the development, design, and maintenance of all Gravity Haus websites using Webflow
• Manage and implement a robust website optimization strategy to improve user experience and drive conversions
• Integrate and manage tracking and analytics using GA4 and Google Tag Manager to provide actionable insights
• Monitor site performance and implement technical SEO best practices to improve organic search rankings and site health
• Create and manage A/B tests and other optimization experiments to continuously improve site performance
• Lead the creative development and execution of digital and print assets for hotels, restaurants, and membership
• Collaborate with VP, Marketing & Communications and cross-functional teams to design marketing collateral and execute campaigns
• Audit website channels (Google My Business, Google Maps, Apple Maps, Yelp) to ensure data accuracy and brand consistency
• Manage project timelines, budgets, resources, and provide regular reporting on website traffic, conversion rates, and campaign effectiveness

Marketing Manager, Web and Creative

Analyst

• Manage a portfolio of 8 properties, ensuring revenue goals are met and exceeded.
• Develop, implement, and adjust pricing and inventory strategies across multiple properties.
• Utilize Duetto RMS to control rate strategy, run pace and pickup reports, and pull data-driven insights.
• Submit data regularly to benchmarking platforms such as CoStar and Desimetrics.
• Monitor market trends, competitor pricing, and demand forecasts to optimize positioning.
• Manage and build rate structures, packages, and promotional offers.
• Oversee OTA channels and distribution systems to maximize visibility and conversion.
• Ensure data integrity across PMS, CRS, and RMS systems.
• Create, maintain, and analyze detailed reports and dashboards to identify performance opportunities.
• Meet weekly with General Managers to review performance, share insights, and align on strategy.
• Collaborate with sales, marketing, and operations teams to optimize revenue streams and ensure consistent brand positioning.
• Leverage Excel for advanced reporting, modeling, and scenario analysis.
• Support budgeting, forecasting, and long-term planning processes.
• Stay current on industry best practices, emerging technology, and evolving market dynamics.
• Strong understanding of hospitality KPIs (RevPAR, ADR, Occupancy).

Revenue Analyst

Sales

• Expand prospect database through phone and email outreach and host/organize events
• Meet with prospective members, conduct tours, and facilitate application and onboarding processes
• Collaborate with Sales, Marketing, and Member Success to attract new members and retain existing ones
• Execute inside/outside sales initiatives and manage monthly/quarterly/annual membership sales goals
• Leverage HubSpot CRM to manage pipeline, track progress, and deliver accurate forecasts
• Support retention via renewals, referrals, churn reduction strategies, and work with Member Success
• Promote and oversee member events, programming, and activations to generate leads and drive conversions
• Collaborate with Events, Partnerships & Marketing to develop campaigns and promotional initiatives

Membership Sales Manager

Controller

• Oversee financial reporting for 5–10 Gravity Haus properties, ensuring accuracy, timeliness, and compliance with company standards
• Conduct monthly balance sheet reviews with third-party accounting partner and ensure reconciling entries are posted the following month
• Ensure timely completion and delivery of monthly financial statements and reporting packages to property ownership groups
• Lead forecasting and budgeting processes, partnering with regional and property teams to develop payroll and expense drivers within Insight
• Manage banking operations, including daily cash file reporting and preparation of monthly cash flow forecasts for EVP Finance approval
• Serve as primary point of contact for financial communications with ownership groups and ensure transparency and responsiveness
• Act as lead for audit activity, including operational sales and occupancy tax audits and external audits engaged by ownership
• Maintain full understanding of management agreements and loan documents for assigned properties
• Oversee maintenance of accurate and current records for contracts, licenses, and permits
• Support the EVP Finance with special projects and financial initiatives as assigned
• Act as financial mentor to property operations teams and work closely with regional operations counterparts to align financial performance with operational goals

Front of House Manager

Marketing Manager, Web and Creative

Revenue Analyst

Membership Sales Manager

Regional Controller, Multi-Property Hotel Finance