HAUS

Operations

• Provide strategic direction and operational oversight for a portfolio of 8-10 properties
• Conduct regular property visits and audits to ensure service excellence
• Monitor KPIs and partner with GMs to develop operational strategies
• Oversee P&L performance and collaborate on revenue strategies
• Manage and mentor a team of General Managers for talent development
• Serve as liaison between property leadership and corporate stakeholders
• Stay updated on industry trends to inform strategy

Regional Director of Operations

Marketing

• Serve as the primary marketing partner for an assigned portfolio of Gravity Haus properties
• Build strong relationships with General Managers and on-site leadership teams to understand business priorities and marketing needs
• Lead bi-weekly marketing reviews with property teams to identify opportunities, evaluate performance, and align on upcoming initiatives
• Develop and execute localized marketing plans to support occupancy, food & beverage revenue, memberships, events, and other property goals
• Own day-to-day organic social media strategy and execution across assigned properties
• Manage local content creators and social media contractors
• Monitor engagement, audience growth, and performance metrics, adjusting strategy as needed
• Manage influencer partnerships from outreach through execution and performance reporting
• Own execution of property-level and portfolio-wide email marketing initiatives; develop and deploy monthly property communications and seasonal booking campaigns
• Support integrated marketing campaigns across email, social media, paid media, local print advertisers, website content, partnerships, and on-property marketing channels
• Monitor and report on key performance indicators and present insights during property reviews and team meetings
• Ensure consistent execution of Gravity Haus brand standards across all assigned properties and marketing channels

Regional Director of Operations

Regional Marketing Manager