Human Resources

• Administer Tier 2 consultations for performance/behavior management (coaching, documentation, PIPs, outcomes).
• Conduct ER consultations/investigations, conflict resolution, policy guidance, and terminations.
• Enable cyclical performance activities (goal setting, quarterly/midyear/EOY) through toolkits, training, and office hours.
• Deliver compensation consultation and analysis with Rewards; recommend automation for repeatable requests.
• Execute RIF processes: coordinate legal review inputs, prepare conversation guides, support manager conversations; adhere to global guardrails.
• Provide leaves and accommodations consultation with HR Compliance, ensuring consistent interactive process and documentation.
• Deliver M&A local support per integration playbooks.
• Partner on engagement activities (stay interviews, focus groups, open houses) and track actions.
• Advise on job profile consultation (leveling, responsibilities, alignment with career architecture).
• Coordinate natural disaster support/actions and related communications.
• Maintain accurate case records, meet SLAs, contribute to knowledge articles, and identify self-serve/automation opportunities.
• Use HR case management technology as a core delivery channel, ensuring timely case resolution, appropriate escalation, and consistent service delivery.
• Work independently and closely with HR specialists to help resolve queries which arise directly from the business.
• Work with frontline leaders to ensure that discipline management is properly implemented in accordance with local labor laws.

HR Advisor

• Support service delivery of HR products and processes across one or more functional areas within HR
• Proactively seek ways to improve processes including query resolution, records management
• Be responsible for moderately complex operational tasks that may include records management, report generation
• Receive direction from supervisor and escalate non-routine questions
• Interact with immediate team as well as internal customers on wide range of information related to the area of responsibility

HR Service Delivery Representative

• Partner with senior leaders to align HR strategies with business goals, ensuring optimal workforce planning, succession planning, and organizational design.
• Act as a trusted advisor to leadership, providing insights on talent trends, workforce challenges, and solutions to enhance employee experience and performance.
• Lead change management initiatives to support business transformation efforts.
• Drive end-to-end talent management processes, including performance management, leadership development, and career progression.
• Collaborate with Learning & Development teams to design and implement training programs that address skill gaps and future needs.
• Identify high-potential talent and implement strategies for retention and growth.

Senior HRBP Manager

• Support onboarding processes for U.S. and Philippines employees, including E-Verify processing (U.S.), background checks, and scheduling orientation
• Provide recruitment coordination support for U.S. and PH hiring efforts (interview scheduling, candidate communication, etc.)
• Ensure complete submission of new hires of the Pre Employment Requirements have been completed based on timeline
• Perform HR administrative tasks for the Philippine team
• Distribute new hire and exit interview surveys and track responses
• Upload and manage employee documents in BambooHR, ensuring profiles are complete and up to date
• Assist with travel planning and booking for employees as needed
• Coordinate 401(k) notifications and communications (U.S.)
• Support Open Enrollment activities for both U.S. and Philippines employees
• Ensure that all offboarding documents and process have been complied with
• Assist with additional HR projects and administrative tasks as needed

HR Coordinator – US, PH HR Operations

• Align HR practices with organizational goals
• Act as a liaison between employees and leadership
• Provide day-to-day HR support
• Contribute to strategic initiatives for employee experience and engagement
• Build strong relationships with managers for operational needs
• Support execution of performance management processes
• Assist in implementation of engagement programs and surveys
• Track and analyze HR metrics and provide insights

HRBP Generalist

• Partner with regional executives to map out workforce plans that support regional expansion.
• Provide change management support during organizational shifts and market entries.
• Act as a direct communication bridge between Global HQ HR and local regional entities.
• Deliver data-driven people insights to regional leadership to improve operational efficiency.
• Design localized talent acquisition strategies for executive and high-impact sales leadership roles.
• Manage regional succession planning to ensure strong leadership pipelines for emerging markets.
• Conduct annual regional talent reviews and design targeted upskilling programs.
• Facilitate competitive cross-border onboarding experiences tailored to regional nuances.
• Implement standardized corporate appraisal systems adapted to local market conditions.
• Coach regional country managers on performance enablement and constructive feedback loop styles.
• Drive a high-performance culture aligned with Tiens Group’s values and direct-selling business model.
• Oversee employee engagement initiatives to reduce cross-border turnover rates.
• Monitor localized labor law developments across all assigned countries to mitigate legal risk.
• Resolve complex employee relations, grievances, and local compliance conflicts.
• Advise on standard compensation adjustments and localization of corporate benefit schemes.

Regional HR Business Partner

• Maintain and update employee records in UKG , including: New hires, Terminations, Compensation changes, Department transfers, Status and job changes
• Support payroll processes by ensuring employee data, deductions, pay updates, and payroll-related information are accurate and updated on time
• Process HRIS updates and review system data for accuracy, completeness, and consistency
• Assist with HR operations tasks such as: Reporting, Audits, Documentation, Employee data requests
• Coordinate with internal teams regarding payroll updates, employee record changes, and HR system-related questions
• Maintain organized HR records and help improve operational workflows when needed

HR Operations Specialist

• Support and drive HR operations
• Spearhead SOP, Knowledgebase and Process Improvement
• Keep everything compliant — from DOLE regulations to company policies
• Own and organize employee records, contracts, and government benefits
• Help power smooth timekeeping, payroll coordination, and attendance tracking
• Deliver a seamless, engaging onboarding experience for new hires
• Support performance reviews, gather feedback, and help manage PIPs
• Bring the culture to life by organizing meaningful employee engagement activities
• Be the go-to person for HR questions — approachable, reliable, and proactive
• Payroll administration
• Employee engagement initiatives
• Ensure proper labor compliance for our independent contractors
• Collaborate with U.S. leadership to align people strategies and strengthen culture
• Assist in handling BIR transactions and key tax-related processes with accuracy

Human Resource Business Partner

• Provide operational HR support for requests across multiple regions and time zones.
• Manage and execute global HR operational tasks across the employee life cycle, ensuring accuracy and compliance with internal procedures.
• Respond to and manage inquiries through the HR hotline and written communication channels, addressing EOR and client HR-related questions.
• Manage and process operational requests while ensuring timely delivery within established SLAs
• Serve as temporary operational backup for country HR operations when coverage gaps occur.
• Collaborate with country owners and team leads to ensure continuity of HR service delivery.
• Participate in cross-functional initiatives and operational improvements as required.
• Other ad hoc duties as required by the HR Experience department to support operational needs.
• Design, build, and maintain AI agents and automation workflows that support HR operations at scale
• Identify manual or repetitive HR processes and turn them into reliable, intelligent automations
• Monitor agent performance, troubleshoot issues, and iterate based on data and feedback
• Other ad hoc duties as required by the HR Experience department to support operational needs.

Agent Operations, HR Experience

• Bridge Global and Local
• Adapt and operationalise global People initiatives for the region, ensuring they're effective, locally relevant, and compliant.
• Pressure-test whether global approaches will land well in SEA, flag gaps early, and shape how changes are communicated and implemented on the ground.
• Feed regional trends, risks, and opportunities back to HQ so our global strategy stays grounded in local reality.
• HR Business Partnering
• Provide targeted People Partnering support to a defined client group within the region.
• Support local org design and reorgs, total rewards benchmarking, country expansion, and the rollout of people initiatives and programs.
• Be the in-timezone, trusted partner for sensitive people matters and complex regional challenges.
• Compliance, Risk & Local Expertise
• Own regional employment compliance and people risk in partnership with Location Partners and Employment Legal.
• Be the regional subject matter expert on local legislation, regulation, and cultural nuance across SEA's diverse markets.
• Act as the escalation point for complex employee relations matters and lead the response to critical regional events such as natural disasters, safety incidents, or major regulatory shifts.
• Deeply understand the benefit offering across each country consulting on local benefit gaps that impact talent attraction and retention where COEs may not have full visibility.
• Culture & Community
• Help scale Canva’s culture in a way that feels locally authentic and inclusive.
• Monitor engagement and organisational health across the region, using people data and insights to improve engagement, retention, and employee experience.
• Support regional connection, events, and leadership presence.
• Regional People Leadership
• Lead and develop a team of four across People Partnering, People Relations, and Location Partners.
• Set regional priorities, ensure clear ownership across the People ecosystem, and coach your team to thrive in a matrixed, global environment.
• Provide leadership and connection for the local People team, drive alignment and connection across different People functions to ensure cohesive delivery.

Regional HR Lead

• Track staff attendance and leave using Time Doctor
• Support onboarding and offboarding processes
• Maintain up-to-date HR records and reports
• Communicate updates with clients and staff (e.g. lateness, absences)
• Handle HR admin tasks: performance tracking, staff concerns, documentation
• Manage gift/voucher sending and assist in holiday or emergency messaging.

HR Administrator

• Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support across the APAC region.
• Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed.
• Maintain strong, professional communication with employees to ensure a smooth experience.
• Support onboarding workflows for new hires across APAC, ensuring compliance and coordination with internal teams and external partners.
• Assist with mobility-related coordination (e.g. relocations, document management, employment documentation).
• Ensure onboarding documentation and procedures reflect APAC-specific requirements.
• Manage open tickets, ensuring timely responses and accurate prioritization.
• Keep records up to date across platforms like Monday.com, Dropbox, and HRIS.
• Help organize internal documentation and training resources under the guidance of the EX Manager.
• Assist with operational tasks and process execution to ensure smooth daily workflows.
• Identify trends in employee queries and provide input for improving processes and documentation.
• Support EX team projects and initiatives as needed.
• Collaborate closely with the Employee Experience team on routine tasks and projects.
• Maintain strong working relationships with cross-functional teams and external stakeholders.
• Receive ongoing mentorship and training to grow in scope and responsibility.

Employee Experience Specialist

• Serve as a trusted advisor to Manila leaders, including the Head of Support and Director, Scaled Success.
• Proactively address complex people challenges and enable informed decision-making.
• Support the delivery of ambitious business goals.
• Align global People initiatives with effective local execution and ensure compliance with labour laws.
• Oversee day-to-day people operations and drive continuous improvement.
• Strengthen employee engagement and foster a high-performance culture.

HR Manager

• Send daily customized outbound brand outreach emails using templates and Affinity CRM
• Execute systematic follow-ups every 2–3 business days for non-responders
• Track and maintain brand and deal pipelines in Affinity (status, stages, communications)
• Respond to inbound RFPs and brand inquiries in a timely manner
• Build targeted brand outreach lists by vertical and category
• Support contract workflows: redlining against the pod's guide, version tracking, and storage; coordinate with Greenroom (third-party legal) for final contract review
• Manage and track brand campaign deliverables (content, demos, links) and confirm client and brand satisfaction post-deal
• Assist with invoicing and deal documentation
• Update CRM tools (Affinity, CreatorIQ, Airtable) with deal status and pipeline data
• Manage scheduling for creator calls, brand meetings, and internal pod syncs
• Inbox management: filtering, templated replies, and follow-ups as needed
• Book and coordinate team and client travel and gifting
• Support content calendar maintenance and upload scheduling
• Attend daily pod stand-ups and take detailed meeting notes
• Produce daily and weekly pod status reports
• Provide ad hoc operational support as needed by pod leadership
• Pull social media and content performance analytics as requested
• Maintain creator profiles, internal rosters, and deal tracking sheets

Talent Management Pod Assistant

• Serve as the primary point of contact for employee relations matters, including concerns, conflicts, and investigations
• Partner with managers on performance management, coaching, and employee support
• Provide guidance on company policies, best practices, and day-to-day people management
• Drive employee engagement initiatives and support a positive, mission-driven culture
• Manage onboarding and offboarding processes to ensure a smooth employee experience
• Oversee HR administrative tasks, including employee records, HRIS updates, and documentation
• Manage timekeeping and attendance tracking; validate data for payroll processing
• Analyze trends from employee feedback and ER cases to recommend improvements
• Ensure compliance with applicable labor laws and company policies.

Employee Relations Lead

• Assist in day-to-day HR administrative tasks and documentation
• Help maintain employee records and HR databases with accuracy and confidentiality
• Assist in gathering data and creating reports for various internal and external activities.
• Assist in employee engagement initiatives, events, and programs
• Support the preparation of reports, trackers, presentations, and internal communications materials
• Assist in organizing training sessions and HR-related activities
• Respond to basic employee inquiries and provide administrative support as needed
• Perform other HR-related duties as assigned.

HR Intern

• Preparing payroll, including PTO management and tracking
• Assisting with tracking department benefits and expenses
• Training and onboarding remote staff

Part Time HR Assistant

• Provide operational HR support for requests across multiple regions and time zones.
• Manage and execute global HR operational tasks across the employee life cycle, ensuring accuracy and compliance with internal procedures.
• Respond to and manage inquiries through the HR hotline and written communication channels, addressing EOR and client HR-related questions.
• Manage and process operational requests while ensuring timely delivery within established SLAs
• Serve as temporary operational backup for country HR operations when coverage gaps occur.
• Collaborate with country owners and team leads to ensure continuity of HR service delivery.
• Participate in cross-functional initiatives and operational improvements as required.
• Other ad hoc duties as required by the HR Experience department to support operational needs.

HR Specialist – Global Support

• Provide comprehensive administrative and operational support to the Executive team and the People and Culture function
• Assist with executive administration, office management, and HR-related activities
• Foster a positive, engaging, and productive work environment
• Maintain privacy and confidentiality of employees, clients and participants
• Support internal and external HR-related inquiries
• Actively involved in projects, initiatives, and programs within the organisation

Executive, HR Assistant

• Act as a subject matter expert in two or more SAP SuccessFactors modules
• Provide first‑ and second‑level support, managing standard and complex HR cases, escalations, and service requests
• Perform root cause analysis to resolve recurring issues and prevent future incidents
• Ensure adherence to SLA response, resolution, and lifecycle targets and support service performance improvements
• Assess, challenge, and translate functional and technical change requests into scalable and compliant solutions
• Plan and coordinate system releases, upgrades, UAT, regression testing, and post‑release validation
• Coordinate with IT teams and external vendors to manage integrations, enhancements, and defect resolution
• Maintain system stability, security, data integrity, and compliance, including roles, permissions, authorizations, and audit controls
• Create, review, and maintain documentation and knowledge assets, including user guides, SOPs, configuration workbooks, UAT scripts, KB articles, handover documents, audit narratives, and data dictionaries
• Manage and maintain digital knowledge platforms, including Confluence and Sharepoint
• Apply AI tools (Microsoft Copilot, ChatGPT) to support HR operations, reporting, documentation, and knowledge discovery
• Monitor case trends, ticket patterns, auto‑alerts, and service metrics to identify risks and improvement opportunities
• Collaborate with HR, IT, Talent Acquisition, and global stakeholders, translating technical concepts into clear business language
• Contribute to continuous improvement, digital innovation, and operational excellence initiatives

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