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Employee Relations Officer
SuperStaffEmployee Relations Officer responsible for supporting employee relations in a BPO environment. Handling case management, policy compliance, and employee engagement initiatives.
About the role
Key responsibilities & impact- Handle day-to-day employee relations concerns, including intake, documentation, fact-finding, case monitoring, and follow-through on assigned cases.
- Assist in the administration of disciplinary processes, investigations, notices, hearings, and case resolution documentation, ensuring proper due process and record accuracy.
- Provide guidance to employees and line leaders on company policies, code of conduct, workplace behavior standards, and employee relations procedures.
- Coordinate with Operations, HR, and other support teams to ensure timely resolution of employee issues and consistent application of policies.
- Maintain organized and confidential case files, trackers, and documentation for notices, incident reports, administrative cases, and related employee relations matters.
- Escalate sensitive, high-risk, or complex cases to the Assistant Manager with clear case summaries, findings, and recommended next steps.
- Support the implementation and communication of employee relations policies, handbookprovisions, disciplinary guidelines, and workplace standards.
- Help monitor compliance with internal policies, documentation requirements, and employee relations procedures across departments or accounts.
- Assist in reviewing recurring employee relations issues and policy gaps, and provide input for policy updates or process improvements.
- Ensure employee relations actions are aligned with labor law requirements, company policies, and established due process standards.
- Support employee engagement and culture-building activities by helping identify workplace concerns, behavioral trends, and morale issues that may require intervention.
- Assist in gathering employee feedback, tracking action items, and coordinating interventions that improve employee experience and workplace relationships.
- Partner with leaders and HR stakeholders to support conflict resolution, team interventions, and communication efforts for employee relations concerns.
- Prepare and maintain employee relations reports, case dashboards, and trend analyses covering grievances, infractions, attrition drivers, and recurring workplace concerns.
- Identify common case themes and recommend preventive measures, manager coaching needs, or awareness sessions to reduce repeat incidents.
- Contribute to process improvement initiatives that strengthen case turnaround time, documentation quality, and stakeholder responsiveness.
- Build effective working relationships with Operations leaders, HR team members, support functions, and employees to enable practical and business-aligned employee relations support.
- Support the Assistant Manager in implementing people relations programs, case governance practices, and special projects as assigned.
- Uphold professionalism, objectivity, discretion, and sound judgment in handling sensitive and confidential matters.
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Psychology, Behavioral Science, Business Administration, or a related field.
- At least 3-5 years years of relevant HR experience with solid exposure to employee relations, investigations, disciplinary process, and stakeholder management and related organization development-related functions
- Experience in a BPO, shared services, or high-volume multi-site environment is strongly preferred.
- Working knowledge of employee relations practices, documentation standards, workplacecinvestigations, policy administration, and conflict handling.
- Experience in managing and facilitating focus group discussions and other relevant employee relations intervention initiatives
- Strong written and verbal communication, case documentation, stakeholder coordination, and problem-solving skills.
- Ability to handle confidential information with maturity, discretion, and professionalism.
- Ability to work with case data, trackers, and trend reports to support sound decision-making and process improvements.
Benefits
Comp & perks- HMO with 1 free dependent
- Life Insurance
- 20 PTO credits
- Company-owned equipment
- Hybrid (Onsite if needed)
- Salary TBD
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Employee Relations PracticesWorkplace InvestigationsDisciplinary ProcessDocumentation StandardsData AnalysisProcess ImprovementFocus Group FacilitationTrend AnalysisCase MonitoringDue Process Compliance
Soft Skills
Strong Written CommunicationVerbal CommunicationProblem-SolvingProfessionalismDiscretion