SuperStaff

Support Engineer

• Efficiently respond to and resolve support tickets related to application functionality and performance.
• Modify and maintain ETL pipelines and data processing scripts to ensure optimal operation.
• Adjust configurations within feature flag management software to tailor client experiences.
• Execute REST API requests to troubleshoot, resolve issues, and implement customer solutions.
• Collaborate closely with the Senior Engineer and cross-functional teams to deliver high-quality support and effective problem resolution.
• Document solutions, and best practices, and contribute to the enhancement of the knowledge base.

IT Support Engineer

Content Marketing Manager

• Qualifies an object of a data set as irrelevant or valid and is within the scope of the parameters
• Provides evidence through screenshots and other information based on the guidelines provided
• Make sure that data accuracy is maintained and is above 90%

Online Investigation Assistant – Content Moderation

• Familiarize and work towards being the content “expert” for SuperStaff.
• Brainstorm new and creative growth strategies. Coordinate and work collaboratively with the different company departments, agencies, freelancers and other vendor partners. Develop strategies and tactics to get the word out about the brand and drive qualified traffic.
• Execute a multi-channel 360-degree content plan that aligns marketing pillars with sales enablement. Draft compelling copy for the full funnel: from awareness (blogs/social/ads) to conversion (landing pages/email flows).
• Integrated campaign execution and lead nurturing that manages marketing campaigns from start to finish.
• SEO and brand quality assurance that maintains website standards through regular audits and keyword checks while ensuring content aligns with brand voice.
• Performance analytics and reporting that tracks key content metrics including traffic, engagement, and conversion while identifying gaps and improving existing assets to drive stronger ROI and overall site health.
• May be assigned to handle new projects as needed.

Junior Content Marketing Specialist

• Provide **Level 1 and Level 2 technical support** via ticketing system, phone, and remote sessions.
• Troubleshoot and resolve issues related to:
• - Microsoft 365 administration (**Exchange, Teams, SharePoint, OneDrive**)
• - **Intune** device management and endpoint compliance
• - **Windows and macOS** operating systems
• - **Unifi networking** (gateways, switches, access points)
• - **Basic networking** (VLANs, VPNs, IP configuration)
• - **Active Directory**
• - **Virtualization** (Hyper-V or VMware)
• - **Google Workspace administration**
• Support collaboration tools such as:
• - Microsoft Teams
• - Zoom
• - Slack
• Manage **user onboarding and offboarding**, including:
• - MFA / Conditional Access setup
• - Device enrollment
• Escalate complex issues to **internal senior technicians or local field technicians** when necessary.
• Monitor alerts via:
• - **Intune**
• - **Microsoft Defender**
• - **UniFi dashboards**
• Apply patches and updates through:
• - **Intune**
• - **Windows Update for Business (WUfB)**
• Ensure device and network security alignment with:
• - **CIS benchmarks**
• - Applicable **compliance frameworks**
• Document incidents, resolutions, and preventive recommendations in internal systems.
• Maintain documentation in **Hudu** and per-client compliance systems, including:
• - SSPs
• - CRMs
• - Policy repositories
• Adhere to **HIPAA and CMMC data security protocols** and company confidentiality requirements.
• Support **data backup and disaster recovery operations** using:
• - **Veeam**
• - **Acronis**
• Document customer IT environments, including:
• - Network diagrams
• - Asset inventories
• - Configuration notes
• Create **internal knowledge base (KB) articles** for recurring issues and solutions.

IT Support Technician – L1/L2

Clinical Research

• Providing statistical support to clinical studies
• Participating in the development of study protocols, including participation in study design discussions and sample size calculations
• Reviewing CRFs and data review guidelines; developing statistical analysis plans (SAPs), including analysis dataset and TLG specifications
• Performing statistical analyses and interpreting statistical results
• Preparing clinical study reports, including integrated summaries for submissions
• Utilizing your strong communication skills to present and explain the methodology and consequences of decisions
• Understand and follow FDA regulations which affect the reporting of clinical trial data. This includes good clinical practice and guidelines for electronic submissions.
• Contribute to the creation, maintenance, documentation, and validation of standards for programming tools, outputs, and macros
• Participate in the development of CRFs, edit check specifications, and data validation plans
• Provide review and/or author data transfer specifications for external vendor data
• Collaborate with internal and external functions (e.g. CROs, software vendors, clinical development partners, etc.) to ensure meeting project timelines and goals
• Provide review and/or author SOPs and/or Work Instructions related to statistical programming practices

Senior Biostatistician

Software Engineer

• Develop and maintain R Shiny applications for clinical and real-world data
• Write, test, and optimize R code for performance and scalability
• Collaborate with biostatisticians and data managers to define requirements
• Implement back-end logic and data integration for interactive tools
• Ensure application quality, usability, and documentation
• Contribute to software development best practices and innovation

R Shiny Developer

Data Scientist

• Collaborate on the redesign and optimization of end-to-end data management processes including study start-up, maintenance, and close-out.
• Evaluate and revise existing procedures to align with internal execution capabilities, ensuring operational efficiency, compliance, and scalability.
• Provide strategic oversight of functional improvements across data management operations.
• Oversee and contribute to the reengineering and execution of critical data management functions, including:
• Study Set-Up
• EDC Build and Maintenance
• Data Cleaning and Query Management
• Local Laboratory and External Data Handling
• Clinical Coding
• SAE Reconciliation
• Blinding Procedures
• Site Close-Out and Database Lock
• Data Management Metrics and Clean Patient Tracker oversight
• Ensure all data management activities comply with applicable regulatory requirements, CDISC standards, and internal quality standards.
• Support audit readiness, inspection preparedness, and continuous quality improvement initiatives.
• Identify and mitigate data-related risks proactively.
• Represent the Data Management function within the clinical trial working group.
• Ensure aligned expectations for all data-related deliverables, especially those supporting regulatory submissions and key milestone decisions.
• Collaborate closely with Clinical Operations, Statistical Programming, Biostatistics, and other stakeholders to ensure timely database lock and delivery of high-quality data.
• Provide influential leadership to ensure milestones and deliverables are met within timelines and budget.
• Contribute to continuous improvement initiatives at the functional and organizational levels.

Principal Clinical Data Manager

• Working under the direction of the Team Lead / Project Manager, the senior statistical programmer conducts programming activities for a trial, early phase project, indication, or publication activities.
• Lead at least one study team in terms of providing technical and domain-related guidance.
• May required to lead and manage a team of 2-4 members
• Experience of working on Oncology TA is mandatory.
• Ability to work on data migration from legacy datasets to standards such as CDISC or any other client-specific standard.
• Read and understand the program specifications document.
• Prepare SAS analysis datasets, tables, listings, and figures as per specifications.
• Create programs to create graphs and tables that are required in CSRs, safety reports, efficacy reports, etc. ensuring on-time quality delivery.
• Validate and transform datasets as per client assignment specifications.
• Validate tables, listings, and figures as per client assignment specifications.
• Coordinate with the client and US team for clarity of specifications, data issues, outliers, reviews, schedules, etc.
• Contribute in the organization’s recruitment process by identifying needs and required skill sets of resources and conducting interviews to hire appropriate resources.
• Perform all the above tasks using standard operating procedures (SOPs) as defined in the Quality Management System or the respective client(s) as applicable

IT Support Engineer

Online Investigation Assistant – Content Moderation

Junior Content Marketing Specialist

IT Support Technician – L1/L2

Senior Biostatistician

R Shiny Developer

Principal Clinical Data Manager

Principal Statistical Programmer

Senior Biostatistician