SuperStaff

Compliance

• Execute search and discovery tasks by navigating data broker websites using member identifiers provided by the task system.
• Locate matching records, evaluate whether the result is a correct match, capture evidence through screenshots and listing URLs, and flag ambiguous results for team lead review.
• Submit opt-out and removal requests using web forms, email templates, and multi-step browser flows.
• Follow the Broker Playbook Card for each site, which provides the exact URL, required form fields, standard removal language, and step-by-step instructions.
• Complete CAPTCHAs and other anti-automation challenges as needed.
• Monitor designated facade email inboxes for verification messages from data brokers.
• Identify legitimate verification emails, click confirmation links, enter verification codes, or send approved reply text within required deadlines.
• Distinguish legitimate broker communications from spam or phishing attempts and flag suspicious messages immediately.
• Return to broker sites on a scheduled basis to verify that previously submitted removal requests were completed.
• Compare current site results against original evidence captured during the initial submission.
• Document outcomes and flag overdue or incomplete removals for re-submission and escalation.
• For a subset of identity-matched broker sites, prepare and submit formal authorized agent privacy rights requests using pre-built legal templates.
• Record every action in the task system with complete and accurate detail: submission method, timestamps, confirmation IDs, screenshots, and any deviations from the standard playbook.
• Report any data exposure, security concern, or process deviation immediately through the incident reporting system.

Compliance Operations Specialist

Customer Support

• Respond promptly to all inbound inquiries via phone, email, WhatsApp, and social media
• Provide clear, accurate, and helpful information to prospective parents
• Understand parent needs and concerns, and share insights with internal teams
• Maintain accurate records in Microsoft Dynamics CRM
• Track and update inquiry data to support reporting and analysis
• Collaborate with Admissions and Parent Engagement teams to meet enrollment goals
• Assist parents in scheduling campus tours, trials, and events
• Coordinate with campus teams to ensure a smooth visit experience
• Assist with administrative tasks and ongoing projects
• Contribute to improving processes and overall parent experience

Admissions Concierge, Customer Experience

Accounts Payable

• Review, verify, and process vendor invoices
• Match invoices with purchase orders and receipts
• Prepare and process payments (checks, bank transfers, ACH)
• Maintain vendor records and resolve payment discrepancies
• Reconcile accounts payable transactions and statements
• Monitor due dates to ensure timely payments
• Assist with month-end closing and financial reporting
• Respond to vendor inquiries professionally
• Ensure compliance with company policies and accounting standards
• Support audits by providing documentation and reports
• Maintain document archiving

Accounts Payable Specialist

Accountant

• We are seeking a detail-oriented and motivated Staff Accountant with 2–3 years of professional accounting experience to join our team. The ideal candidate will have a background in audit and month-end close processes, strong Excel skills, and prior experience working with U.S.-based companies. This role is an excellent opportunity for someone looking to further develop their accounting career while contributing to a collaborative and fast-paced environment.
• **Key Responsibilities
• ● Assist with the preparation and review of monthly, quarterly, and annual financial statements.
• ● Perform month-end close activities, including reconciliations, accruals, journal entries, and variance analysis.
• ● Support the audit process by preparing schedules, providing documentation, and responding to auditor inquiries.
• ● Maintain and reconcile general ledger accounts, ensuring accuracy and compliance with U.S. GAAP.
• ● Assist with accounts payable (AP), accounts receivable (AR), and payroll-related entries as needed.
• ● Conduct financial analysis to support business decisions and identify process improvement opportunities.
• ● Prepare and maintain Excel-based reports and models to track performance and financial metrics.
• ● Collaborate with cross-functional teams to ensure timely and accurate financial reporting.
• ● Stay up to date with accounting regulations, company policies, and best practices.

Staff Accountant

• Review invoices submitted to the AP automation system and make corrections where needed.
• Ensure the approval flow suggested by the AP automation system is accurate before routing invoices for approval.
• Follow up on rejected invoices by reviewing, revising, and rerouting for approval.
• Weekly check on invoices in the approval queue and follow up on invoices that are not approved.
• Managing company email inboxes
• Respond to external or internal inquiries within 24 to 48 hours.
• Review and approve new vendor set up ensuring a Form W9 and banking information is received for each vendor.
• Assist the AP team with coding guidance.
• Audit all vendors to ensure correct 1099 type was selected.
• Prepare the annual 1099 listing for Managers review.
• Assist the Accounting Manager with month end and year end tasks.
• Assist with ad-hoc requests.

Accounts Payable Accountant

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End to End Saturation Support Assistant, Content Moderation

Support Engineer

• Provide **Level 1 technical support** via ticketing system, phone, and remote sessions.
• Troubleshoot and resolve issues related to:
• - Microsoft 365 administration (**Exchange, Teams, SharePoint, OneDrive**)
• - **Intune** device management and endpoint compliance
• - **Windows and macOS** operating systems
• - **Unifi networking** (gateways, switches, access points)
• - **Basic networking** (VLANs, VPNs, IP configuration)
• - **Active Directory**
• - **Virtualization** (Hyper-V or VMware)
• - **Google Workspace administration**
• Support collaboration tools such as:
• - Microsoft Teams
• - Zoom
• - Slack
• Manage **user onboarding and offboarding**, including:
• - MFA / Conditional Access setup
• - Device enrollment
• Escalate complex issues to **internal senior technicians or local field technicians** when necessary.
• **Monitoring & Maintenance**
• Monitor alerts via:
• - **Intune**
• - **Microsoft Defender**
• - **UniFi dashboards**
• Apply patches and updates through:
• - **Intune**
• - **Windows Update for Business (WUfB)**
• Ensure device and network security alignment with:
• - **CIS benchmarks**
• - Applicable **compliance frameworks**
• Document incidents, resolutions, and preventive recommendations in internal systems.
• **Compliance & Documentation**
• Maintain documentation in **Hudu** and per-client compliance systems, including:
• - SSPs
• - CRMs
• - Policy repositories
• Adhere to **HIPAA and CMMC data security protocols** and company confidentiality requirements.
• Support **data backup and disaster recovery operations** using:
• - **Veeam**
• - **Acronis**
• Document customer IT environments, including:
• - Network diagrams
• - Asset inventories
• - Configuration notes
• Create **internal knowledge base (KB) articles** for recurring issues and solutions.

IT Support Technician

• Provide **Level 1 technical support** via ticketing system, phone, and remote sessions.
• Troubleshoot and resolve issues related to:
• - Microsoft 365 administration (**Exchange, Teams, SharePoint, OneDrive**)
• - **Intune** device management and endpoint compliance
• - **Windows and macOS** operating systems
• - **Unifi networking** (gateways, switches, access points)
• - **Basic networking** (VLANs, VPNs, IP configuration)
• - **Active Directory**
• - **Virtualization** (Hyper-V or VMware)
• - **Google Workspace administration**
• Support collaboration tools such as:
• - Microsoft Teams
• - Zoom
• - Slack
• Manage **user onboarding and offboarding**, including:
• - MFA / Conditional Access setup
• - Device enrollment
• Escalate complex issues to **internal senior technicians or local field technicians** when necessary.
• Monitor alerts via:
• - **Intune**
• - **Microsoft Defender**
• - **UniFi dashboards**
• Apply patches and updates through:
• - **Intune**
• - **Windows Update for Business (WUfB)**
• Ensure device and network security alignment with:
• - **CIS benchmarks**
• - Applicable **compliance frameworks**
• Document incidents, resolutions, and preventive recommendations in internal systems.
• Maintain documentation in **Hudu** and per-client compliance systems, including:
• - SSPs
• - CRMs
• - Policy repositories
• Adhere to **HIPAA and CMMC data security protocols** and company confidentiality requirements.
• Support **data backup and disaster recovery operations** using:
• - **Veeam**
• - **Acronis**
• Document customer IT environments, including:
• - Network diagrams
• - Asset inventories
• - Configuration notes
• Create **internal knowledge base (KB) articles** for recurring issues and solutions.

IT Support Technician, L1

Bookkeeper

• Mantener registros financieros oportunos en QuickBooks Online, asegurando que todos los gastos, nómina y pagos se asignen a las cuentas y proyectos correctos.
• Procesar facturas de proveedores, monitorear el gasto para detectar discrepancias y reconciliar estados de cuenta de proveedores para garantizar pagos oportunos y precisos.
• Gestionar la facturación de clientes para acuerdos recurrentes, hitos de proyectos y facturación de Tiempo y Material (T&M).
• Realizar reconciliaciones regulares de bancos, tarjetas de crédito y nómina. Crear libros de trabajo de Excel personalizados para rastrear y reportar finanzas.
• Asistir en la creación y mantenimiento de órdenes de venta y órdenes de compra, asegurando la alineación entre las facturas de proveedores y los registros de distribución.
• Asistir en la reconciliación de nómina, asegurando que se registren con precisión beneficios, impuestos y retenciones en QuickBooks Online.
• Seguir procesos financieros establecidos y escalar proactivamente riesgos o fallos de proceso que puedan afectar el flujo de caja.

Bookkeeper – Accounts Payable, Accounts Receivable Specialist

COP 5,000,000 - COP 6,000,000 per month

Business Development Rep

• Build and execute outbound campaigns via email, phone, and LinkedIn to generate qualified meetings with decision-makers.
• Use Apollo and LinkedIn Sales Navigator to research target accounts and craft personalized outreach.
• Maintain a healthy, self-sourced pipeline aligned to quarterly quota targets.
• Lead discovery calls with prospects to uncover business drivers, operational pain points, and staffing needs.
• Translate prospect needs into tailored SuperStaff solutions across CX, back office, IT, healthcare, and specialized verticals.
• Prepare and deliver proposals, pricing, and presentations that clearly communicate value.
• Manage opportunities through the full sales cycle, from first meeting to signed agreement.
• Coordinate with Operations, TA, and Finance to scope solutions accurately and ensure smooth handoff to delivery.
• Partner with the Director of Business Development and the CEO on strategic and enterprise pursuits.
• Keep Zoho CRM fully up to date with activities, notes, and opportunity stages.
• Report weekly on pipeline health, forecast, and activity metrics.
• Contribute to continuous improvement of outbound playbooks, sequences, and messaging.

Business Development Manager

Operations

• Coordinate daily janitorial service schedules across multiple client locations.
• Monitor service coverage to ensure all scheduled cleaning assignments are completed on time.
• Serve as a liaison between field janitorial teams, operations management, and clients.
• Assist with workforce scheduling, shift coverage, and adjustments when staffing issues arise.
• Respond to client inquiries regarding service schedules, issues, or special requests.
• Document and escalate service issues or complaints to the appropriate internal teams.
• Ensure client requests are tracked and resolved within agreed timelines.
• Maintain accurate operational records, reports, and service documentation.
• Update internal systems with job details, schedules, and service confirmations.
• Assist with preparing operational reports and performance updates for management.
• Coordinate with field supervisors and janitorial staff regarding daily assignments.
• Support onboarding documentation and communication for new field staff when required.
• Track attendance, job completion, and service performance indicators.
• Help monitor quality control processes and track service feedback from clients.
• Support operational improvements by identifying recurring service issues.
• Ensure compliance with company operational procedures and client service standards.

Operations Coordinator – Facility Management

Insurance

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Dental Insurance Verifier

Recruitment

• Develop and execute recruitment strategies to attract high-quality candidates
• Source candidates through job boards, social media, networking, referrals, and recruitment events
• Screen resumes, conduct initial interviews, and assess candidate qualifications
• Coordinate and schedule interviews with hiring managers
• Manage the ATS and maintain accurate recruitment records
• Ensure a positive and seamless candidate experience throughout the hiring process
• Act as a brand ambassador, promoting company culture and values
• Support employer branding initiatives, including social media and recruitment marketing campaigns
• Partner with hiring managers to understand staffing needs and role requirements
• Provide guidance on candidate selection and hiring best practices
• Support onboarding to ensure a smooth transition for new hires
• Ensure recruitment processes comply with labor laws and company policies
• Track key recruitment metrics (time-to-fill, cost-per-hire, source effectiveness)
• Provide regular updates and reports to P&C leadership

Talent Acquisition Specialist

• Efficiently respond to and resolve support tickets related to application functionality and performance.
• Modify and maintain ETL pipelines and data processing scripts to ensure optimal operation.
• Adjust configurations within feature flag management software to tailor client experiences.
• Execute REST API requests to troubleshoot, resolve issues, and implement customer solutions.
• Collaborate closely with the Senior Engineer and cross-functional teams to deliver high-quality support and effective problem resolution.
• Document solutions, and best practices, and contribute to the enhancement of the knowledge base.

IT Support Engineer

• Qualifies an object of a data set as irrelevant or valid and is within the scope of the parameters
• Provides evidence through screenshots and other information based on the guidelines provided
• Make sure that data accuracy is maintained and is above 90%