SuperStaff

Customer Support

• Implement and manage routing changes as needed, such as reallocating routes among available drivers.
• Address and resolve issues drivers encounter overnight, providing assistance and guidance.
• Monitor the CMS Stocking dashboard and notify drivers about inventory issues.
• Manage and resolve customer service tickets after 5pm for common issues.
• Maintain accurate records of routing changes, driver issues, and customer service tickets.

Dispatch Support Specialist

Manager

• Maintain systems to ensure minimal downtime for staff and customers.
• Create and customize automated workflows such as using Microsoft Power Apps and Zapier.
• Integrate Power Apps with Azure services and data sources like SharePoint, SQL Server, and Dataverse.
• Provide IT support and troubleshoot issues related to Microsoft 365, including Dynamics 365, SharePoint, and Power Apps.
• Utilize programming languages like C#,JavaScript and Power Fx
• Manage SQL databases for data management and querying.
• Develop and customize web applications using HTML, CSS, and ASP.NET.
• Collaborate with vendors to resolve complex issues.
• Maintain network structure, ensuring connectivity at all times across our network of schools.
• Collaborate with vendors to ensure all staff are equipped with the necessary hardware, such as laptops and peripherals, and to troubleshoot any issues with our systems.

IT and Systems Manager

Insurance

• Handle escalated and complex inquiries from Korean-speaking customers via phone, email, and chat.
• Assist with detailed questions related to health insurance plans, including policy terms, exclusions, coverage limits, and claims processes.
• Provide personalized support to resolve customer issues related to claim denials, policy disputes, and billing discrepancies.
• Investigate and resolve escalated claims issues by coordinating with the claims, underwriting, and billing departments.
• Offer detailed explanations of denied claims, guiding customers through the appeals process if necessary.
• Support customers in understanding and utilizing their policy benefits, deductibles, co-pays, and out-of-pocket expenses.
• Manage customer escalations professionally and efficiently, ensuring timely and accurate resolutions.
• Document all escalated cases in the CRM system, including detailed notes on the issue, resolution steps, and outcomes.
• Follow up with customers to ensure satisfaction and confirm that their issues have been fully resolved.
• Collaborate with internal teams (claims, billing, and product teams) to address more complex customer needs and policy adjustments.
• Provide feedback on recurring customer issues and offer suggestions for process improvements.
• Mentor CSRs by sharing knowledge, best practices, and assisting with challenging cases.
• Ensure that all communications and processes comply with industry regulations, such as HIPAA, and protect the confidentiality of customer information.
• Adhere to company policies and legal requirements regarding health insurance products and services.
• Stay up-to-date with changes in health insurance policies, products, and regulatory guidelines.

Health Insurance Support, Korean

Accountant

• Own the close: Manage the entire month-end close process for several companies.
• Run core accounting: Record bank transactions, reconcile accounts, maintain the general ledger, and prepare journal entries.
• Perform reconciliations: Assist with monthly general ledger and intercompany reconciliations.
• Build and improve: Help develop and implement new accounting systems, controls, and procedures.
• Support key functions: Assist with annual audits, manage corporate credit card programs, and research technical accounting issues.
• Be a team player: Step in to help with any ad-hoc accounting projects as needed.

Senior Accountant

Marketing

• Support Marketing Program Managers in the end-to-end execution of marketing campaigns, loyalty programs, and other promotional activities.
• Compile data and assist in creating monthly reports to track the performance and results of various marketing programs.
• Manage and maintain organized digital asset libraries and sales collateral on our SharePoint platforms.
• Create, manage, and track marketing tasks and project tickets using Jira to ensure timely execution of requests (e.g., flyers, emails, promos).
• Monitor and manage dedicated program email inboxes, serving as a primary resource for inquiries from internal and external stakeholders.
• Act as a key point of contact for the sales team, providing support and answering tactical questions related to active marketing programs.
• Perform administrative tasks in our rewards portal, CRM, and business intelligence tools (QlikSense) as required.

Marketing Program Coordinator

• Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by going the extra mile
• Stay current with industry changes/trends to provide best in class service
• Meet personal/team qualitative and quantitative targets

Customer Service Representative

• Act as a strong communicator and address delivery and product issues
• Define exceptional standards for the customer experience that distinguish the company
• Support the needs of the customer base and lead order-to-delivery process for new prospects
• Act as liaison between prospects and operations to ensure delivery of time-sensitive shipments
• Establish and maintain strong professional relationships internally and externally
• Take a proactive approach with a sense of urgency to build long-term business growth and profitability
• Respond promptly and accurately to customer inquiries via phone, email, chat, and Slack
• Manage a high volume of interactions while maintaining a positive and professional demeanor
• Prioritize and escalate urgent issues appropriately
• Become proficient in multiple customer service platforms, CRM systems, and internal databases
• Access and update information across different programs to resolve customer issues
• Quickly adapt to new software and system updates
• Process new customers, orders, and updates accurately and efficiently
• Remain calm and composed in stressful situations
• Collaborate with Sales, Operations, and other departments to communicate effectively on behalf of the client
• Training: 2 weeks, Monday to Friday, 9:00 AM – 6:00 PM CST
• Post-Training Schedule: Initial shift Wed–Sun 12:00 PM–9:00 PM CST; Transition shift Wed–Sun 1:00 PM–10:00 PM CST

• Take inbound and make outbound calls regarding specified requests, common questions and pursue one call resolution for health share members and providers
• Work with all departments to ensure that members and providers receive accurate health share information as determined by the Membership Guidelines
• Answer incoming calls from members and providers and follow-up with outbound calls as necessary
• Resolve general member and provider issues by phone or email
• Identify and escalate issues as necessary
• Recognize and document trends or problems that may arise in operations and alert management when needed
• Provide accurate health sharing information and service to members and providers
• Obtain and review medical records as necessary
• Ensure member information and eligibility is accurate and up to date
• Explain detailed information regarding eligibility to both members and providers
• Be coachable and willing to learn and provide excellent customer service

Customer Service Representative – Healthcare

• Facilitate same-day deliveries across the whole US, including dispatching runs and communicating with cross-functional teams
• Report to the Dispatch Operations Manager and interact daily with Driver Agents
• Dispatch deliveries in assigned markets and create efficient routes given driver schedules, customer needs, and service level due times
• Display mastery of the CXT dispatch system
• Communicate directly with customers via phone and email to resolve issues professionally
• Use Dialpad and Zendesk for telephone and ticketing systems
• Provide direct, efficient communication and immediate feedback to drivers
• Aim to achieve on-time delivery metrics of 90%+ for assigned markets
• Provide ongoing feedback to General Managers, City Managers, and Supervisors regarding driver supply needs and driver performance
• Learn assigned market(s), including clients, drivers, and market-specific needs
• Be available to work assigned shifts and be flexible during shift changes, including weekends and holidays

• Manage the entire month-end close process for several companies.
• Record bank transactions and reconcile bank accounts.
• Prepare general ledger entries and maintain records and files.
• Assist with monthly general ledger reconciliations.
• Contribute to the development of new accounting systems, programs, controls, and procedures.
• Assist with research on technical accounting issues and document findings in accounting memorandums.
• Assist with monthly intercompany consolidation of financial information between parent and subsidiaries.
• Assist with annual audit preparations and interact effectively with auditors.
• Manage corporate credit card programs.
• Be willing to step in to help with any accounting function if necessary.
• Prepare ad-hoc reports and perform other duties and special projects as assigned.