SuperStaff

Accountant

• Assist with the preparation and review of monthly, quarterly, and annual financial statements.
• Perform month-end close activities, including reconciliations, accruals, journal entries, and variance analysis.
• Support the audit process by preparing schedules, providing documentation, and responding to auditor inquiries.
• Maintain and reconcile general ledger accounts, ensuring accuracy and compliance with U.S. GAAP.
• Assist with accounts payable (AP), accounts receivable (AR), and payroll-related entries as needed.
• Conduct financial analysis to support business decisions and identify process improvement opportunities.
• Prepare and maintain Excel-based reports and models to track performance and financial metrics.
• Collaborate with cross-functional teams to ensure timely and accurate financial reporting.
• Stay up to date with accounting regulations, company policies, and best practices.

US Accountant

Operations

• Act as the key liaison between internal teams: field operations, drivers, and account management.
• Coordinate via text and SMS communication with drivers to ensure they are aligned with schedules and expectations.
• Handle calls for internal communication only—no direct customer interaction.
• Collaborate with the Customer Service team to proactively address and resolve driver-related issues.
• Review and update paperwork to ensure accuracy, completeness, and client alignment.
• Monitor driver activity to ensure accurate milestone marking for each order.
• Add and track order milestones in the system to maintain visibility and accountability.
• Anticipate potential gaps by reviewing orders in advance and requesting any missing information.
• Ensure operational readiness by making sure drivers have all necessary documents and instructions before their assignments.
• Maintain up-to-date records and documentation to support reporting and performance reviews.

Regional Operations Specialist – Dispatch Coordinator

Recruitment

• End-to-End Recruitment: Manage the full recruitment cycle, including creating job postings, sourcing candidates, screening resumes, conducting interviews, and extending offers.
• Talent Sourcing: Leverage a variety of sourcing channels (LinkedIn, job boards, social media, networking events) to identify and attract high-quality candidates.
• Collaboration with Hiring Managers: Partner with hiring managers to define job requirements, understand team needs, and create accurate job descriptions.
• Candidate Screening & Interviews: Conduct in-depth interviews to assess candidates' skills, experience, and cultural fit for the organization.
• Employer Branding: Help develop and execute initiatives that enhance the company’s reputation as an employer of choice.
• Candidate Experience: Ensure a positive, professional experience for all candidates throughout the recruitment process, providing timely feedback and clear communication.
• Recruitment Metrics & Reporting: Track and report on key recruitment metrics, such as time-to-fill, quality of hire, and candidate satisfaction.
• Diversity & Inclusion: Actively seek diverse talent and help ensure recruitment practices align with the company’s diversity and inclusion goals.
• Onboarding Support: Assist with the onboarding process for new hires, ensuring a smooth transition from candidate to employee.

Talent Acquisition Specialist

• Develop and implement recruitment strategies aligned with the organization’s short- and long-term talent needs, with a strong focus on technical, niche, and hard-to-fill roles.
• Partner with leadership to support workforce planning by identifying emerging skill requirements, market availability, and hiring risks for specialized roles.
• Continuously assess talent market trends, especially for technology, specialized, and high-skill positions, to proactively adjust sourcing strategies.
• Manage the full recruitment lifecycle for both general and technical/niche roles, including job scoping, job description development, sourcing, screening, interviewing, offer management, and onboarding handoff.
• Translate complex technical requirements into clear, candidate-friendly job postings while maintaining accuracy and role expectations.
• Handle offer discussions and negotiations for niche roles, ensuring competitiveness within market benchmarks while aligning with internal budgets.
• Serve as the primary point of contact for technical and niche hiring, including roles that require specialized skills, certifications, or domain expertise.
• Gain a strong working understanding of technical stacks, tools, methodologies, and role-specific competencies to effectively assess candidate suitability during initial screenings.
• Conduct in-depth pre-screening interviews focused on validating technical experience, problem-solving capabilities, and role-specific expertise before endorsement to hiring managers.
• Build and maintain pipelines of scarce and specialized talent through proactive sourcing, talent mapping, and long-term relationship building.
• Source high-quality candidates using advanced sourcing techniques, including Boolean search, LinkedIn Recruiter, niche job boards, professional communities, referrals, and networking events.
• Identify passive candidates for technical roles and develop targeted engagement strategies to attract talent in competitive markets.
• Conduct talent mapping and competitor analysis for niche roles to provide hiring managers with realistic market insights and hiring timelines.
• Collaborate closely with hiring managers and technical leaders to clarify role requirements, skill priorities, and interview expectations for specialized positions.
• Advise stakeholders on market availability, compensation expectations, and hiring feasibility for niche roles.
• Design and manage structured interview processes, particularly for technical roles, including coordination of technical assessments, panel interviews, and case studies where applicable.
• Prepare interviewers with role context, evaluation criteria, and candidate profiles to ensure consistent and effective assessments.
• Ensure fair, objective, and competency-based hiring decisions.
• Oversee onboarding coordination to ensure a smooth transition for new hires, particularly for technical roles that require specialized tools, access, or training.
• Maintain a high-quality candidate experience throughout the recruitment process, even for candidates not selected.
• Support employer branding initiatives aimed at positioning the company as an employer of choice for technical and specialized talent.
• Collaborate on recruitment marketing efforts, including job ads, social media campaigns, and talent community engagement.
• Track and analyze recruitment metrics such as time-to-fill, quality-of-hire, source effectiveness, and hiring success rates for niche roles.
• Use data and insights to continuously refine sourcing strategies and improve hiring outcomes for specialized positions.
• Provide regular recruitment updates and insights to leadership.
• Ensure all recruitment activities comply with legal, regulatory, and internal policies.
• Promote inclusive hiring practices and diverse candidate pipelines, including within technical and traditionally underrepresented talent pools.
• Stay updated on recruitment best practices, tools, and technologies, particularly those supporting technical recruitment.

Talent Acquisition Officer

Human Resources

• Handle day-to-day employee relations concerns, including intake, documentation, fact-finding, case monitoring, and follow-through on assigned cases.
• Assist in the administration of disciplinary processes, investigations, notices, hearings, and case resolution documentation, ensuring proper due process and record accuracy.
• Provide guidance to employees and line leaders on company policies, code of conduct, workplace behavior standards, and employee relations procedures.
• Coordinate with Operations, HR, and other support teams to ensure timely resolution of employee issues and consistent application of policies.
• Maintain organized and confidential case files, trackers, and documentation for notices, incident reports, administrative cases, and related employee relations matters.
• Escalate sensitive, high-risk, or complex cases to the Assistant Manager with clear case summaries, findings, and recommended next steps.
• Support the implementation and communication of employee relations policies, handbookprovisions, disciplinary guidelines, and workplace standards.
• Help monitor compliance with internal policies, documentation requirements, and employee relations procedures across departments or accounts.
• Assist in reviewing recurring employee relations issues and policy gaps, and provide input for policy updates or process improvements.
• Ensure employee relations actions are aligned with labor law requirements, company policies, and established due process standards.
• Support employee engagement and culture-building activities by helping identify workplace concerns, behavioral trends, and morale issues that may require intervention.
• Assist in gathering employee feedback, tracking action items, and coordinating interventions that improve employee experience and workplace relationships.
• Partner with leaders and HR stakeholders to support conflict resolution, team interventions, and communication efforts for employee relations concerns.
• Prepare and maintain employee relations reports, case dashboards, and trend analyses covering grievances, infractions, attrition drivers, and recurring workplace concerns.
• Identify common case themes and recommend preventive measures, manager coaching needs, or awareness sessions to reduce repeat incidents.
• Contribute to process improvement initiatives that strengthen case turnaround time, documentation quality, and stakeholder responsiveness.
• Build effective working relationships with Operations leaders, HR team members, support functions, and employees to enable practical and business-aligned employee relations support.
• Support the Assistant Manager in implementing people relations programs, case governance practices, and special projects as assigned.
• Uphold professionalism, objectivity, discretion, and sound judgment in handling sensitive and confidential matters.

Employee Relations Officer

Procurement

• Cycle Count Data Entry and Reconciliation
• Run data analysis on information collected during cycle counts.
• Generate count sheets for exception audits.
• Purchase Order Placement and Maintenance
• Place forecasted orders with vendors and review confirmations for accuracy.
• Monitor Open PO’s to ensure timely delivery and follow-up on delayed shipments.
• Maintain daily inventory integrity through ERP systems and reporting.
• Execute, via email and phone call with vendors, administrative duties such as lien waivers.
• Other duties as assigned.

Procurement Assistant

Payroll

• Coordinate with the Finance Director to support bi-weekly payroll processing
• Process and support end-to-end payroll activities for a workforce of approximately 200–300 employees
• Oversee employee maintenance activities related to payroll
• Manage and oversee all payroll-related activities within Paycom
• Work closely with Care Coordinators to finalize caregiver schedules
• Prepare, review, and manage weekly client billing and invoicing
• Coordinate with Care Coordinators to validate schedules, approved hours, and client-specific pricing prior to billing
• Manage accounts receivable (AR) processes
• Communicate directly with clients and client families
• Maintain overall responsibility for Long-Term Care Insurance (LTCI) coordination
• Reconcile payroll, billing, and related accounting reports
• Support month-end accounting activities related to payroll, billing, and revenue recognition
• Maintain accurate and confidential payroll and billing records
• Assist with transition and knowledge transfer from departing payroll and billing resources
• Support finance leadership with ad hoc accounting tasks

Payroll & Billing Accounting Specialist

Credentialing Specialist

• Perform manual license and certification lookups through state boards, professional licensing bodies, and other approved verification sources.
• Verify information such as full name, date of birth, license number, certification status, expiration dates, and other relevant credential details.
• Review assigned tickets, tasks, or lookup requests and process them according to client-defined workflows.
• Capture screenshots or other approved documentation as evidence of license or certification verification.
• Upload verification results and supporting documentation into the client’s platform or system.
• Ensure all information entered into the system is accurate, complete, and aligned with client requirements.
• Identify and escalate incomplete, inconsistent, expired, unverifiable, or questionable credential records.
• Follow strict confidentiality and data security protocols when handling PII and sensitive information.
• Maintain productivity and turnaround time expectations based on assigned volume and client SLAs.
• Communicate with internal supervisors or client points of contact for clarifications, exceptions, or process updates.
• Support process improvements by identifying recurring issues, workflow gaps, or verification challenges.

Credentialing and License Verification Specialist

• Cycle Count Data Entry and Reconciliation
• Run data analysis on information collected during cycle counts.
• Generate count sheets for exception audits.
• Purchase Order Placement and Maintenance
• Place forecasted orders with vendors and review confirmations for accuracy.
• Monitor Open PO’s to ensure timely delivery and follow-up on delayed shipments.
• Purchasing and Inventory Administration
• Maintain daily inventory integrity through ERP systems and reporting.
• Execute, via email and phone call with vendors, administrative duties such as lien waivers.
• Other duties as assigned.

Purchasing and Inventory Specialist

Business Development Rep

• Prospect and reach out to potential clients through email, phone calls, and LinkedIn.
• Research target companies and decision-makers using tools such as Apollo and LinkedIn Sales Navigator.
• Build and maintain your own sales pipeline to achieve monthly and quarterly targets.
• Schedule meetings and generate qualified sales opportunities.
• Conduct discovery calls to understand clients' business challenges, hiring needs, and outsourcing requirements.
• Recommend suitable SuperStaff solutions across Customer Service, Back Office Support, IT, Healthcare, and other industries.
• Prepare proposals, presentations, and pricing packages for prospective clients.
• Build strong relationships with decision-makers and key stakeholders.
• Manage the entire sales process from initial contact to signed contract.
• Coordinate with Operations, Recruitment, and Finance teams to ensure proposed solutions meet client requirements.
• Work closely with leadership on strategic and high-value opportunities.
• Consistently meet or exceed sales goals.
• Keep Zoho CRM updated with client interactions, opportunities, and sales activities.
• Submit regular pipeline and sales performance reports.
• Contribute ideas to improve sales processes, outreach strategies, and messaging.
• Support projects related to EOR (Employer of Record), staffing growth, and AI-driven business initiatives.
• Help identify opportunities to improve efficiency and scale sales operations through technology and automation.

Business Development Manager – Global Staffing Solutions

Executive Assistant

• Provide comprehensive, high-level administrative support to the Senior Vice President, Equipment Services and the Senior Vice President, Strategic Markets.
• Act as a primary point of contact for internal and external stakeholders on behalf of both executive leaders.
• Manage and coordinate complex calendars, meetings, and appointments across multiple executive schedules, ensuring alignment and prioritization of commitments.
• Coordinate domestic and international travel arrangements for executive leadership, including itineraries, accommodations, and transportation.
• Prepare, review, and distribute executive-level reports, presentations, and business documentation for both executives.
• Organize meetings by preparing agendas, taking detailed minutes, tracking action items, and ensuring timely follow-up across executive initiatives.
• Draft and distribute professional correspondence, emails, memos, and other communications on behalf of executive leadership.
• Maintain accurate, organized, and confidential records, files, and documentation related to executive activities.
• Submit, track, and reconcile executive expense reports in accordance with company policies.
• Liaise with other executive assistants, senior administrative staff, and cross-functional teams to ensure alignment and timely execution of executive requests.
• Support special projects, strategic initiatives, and cross-functional efforts as directed by executive leadership.
• Anticipate executive needs, proactively identify potential issues, and resolve administrative or scheduling challenges across both leadership functions.
• Uphold the highest level of confidentiality and discretion when handling sensitive and confidential information.

Support Engineer

• Partner with customers directly: Understand their technical challenges, guide them through resolution paths within the app, and help them navigate complex issues with clarity.
• Resolve technical issues: Investigate escalated cases involving app behavior, workflow errors, data integrity, and backend issues.
• Go deep on logs and systems: Use tools like GCP, Datadog, Airflow, and GitHub to trace, replicate, and resolve system behavior.
• Partner cross-functionally: Collaborate with Engineering and Product to escalate bugs, file tickets, write documentation, and influence roadmap fixes.
• Act as the customer’s technical advocate: Identify trends, pain points, and usability issues that affect product success and surface them internally.
• Document and improve: Build internal playbooks and recommend process changes to reduce ticket volume and improve first-response resolution.

Technical Support Analyst

Data Engineer

• Data Ingestion & ETL: Build Python/SQL pipelines to ingest invoices, orders, and catalogs.
• Perform historical backfills via SFTP/API and manage Airflow DAGs.
• Instance Configuration: Set up custom fields, product filtering logic, and sales workflows.
• Manage SSO and user provisioning for new rollouts.
• AI-Augmented Engineering: Leverage AI coding assistants (Copilot, Cursor) and LLMs to accelerate Python/SQL script generation, data mapping, and debugging.
• Customer Communication & Projects: Act as a technical point of contact. Translate complex data issues into clear updates for customers. Own project milestones from kickoff to "Go Live."
• Integration & Automation: Build Workato recipes and connect customer ERPs via APIs/webhooks to ensure real-time data flow.
• QA & Troubleshooting: Triage HubSpot support tickets, debug data discrepancies in large data sets, and deploy production fixes.
• Documentation: Maintain customer data mappings and internal technical runbooks.

Backend Engineer

• Efficiently respond to and resolve support tickets related to application functionality and performance.
• Modify and maintain ETL pipelines and data processing scripts to ensure optimal operation.
• Adjust configurations within feature flag management software to tailor client experiences.
• Execute REST API requests to troubleshoot, resolve issues, and implement customer solutions.
• Collaborate closely with the Senior Engineer and cross-functional teams to deliver high-quality support and effective problem resolution.
• Document solutions, and best practices, and contribute to the enhancement of the knowledge base.

Support Engineer – Python Development, Data & Integrations

Compliance

• Execute search and discovery tasks by navigating data broker websites using member identifiers provided by the task system.
• Locate matching records, evaluate whether the result is a correct match, capture evidence through screenshots and listing URLs, and flag ambiguous results for team lead review.
• Submit opt-out and removal requests using web forms, email templates, and multi-step browser flows.
• Follow the Broker Playbook Card for each site, which provides the exact URL, required form fields, standard removal language, and step-by-step instructions.
• Complete CAPTCHAs and other anti-automation challenges as needed.
• Monitor designated facade email inboxes for verification messages from data brokers.
• Identify legitimate verification emails, click confirmation links, enter verification codes, or send approved reply text within required deadlines.
• Distinguish legitimate broker communications from spam or phishing attempts and flag suspicious messages immediately.
• Return to broker sites on a scheduled basis to verify that previously submitted removal requests were completed.
• Compare current site results against original evidence captured during the initial submission.
• Document outcomes and flag overdue or incomplete removals for re-submission and escalation.
• For a subset of identity-matched broker sites, prepare and submit formal authorized agent privacy rights requests using pre-built legal templates.
• Record every action in the task system with complete and accurate detail: submission method, timestamps, confirmation IDs, screenshots, and any deviations from the standard playbook.
• Report any data exposure, security concern, or process deviation immediately through the incident reporting system.