Support Engineer – Python Development, Data & Integrations

SuperStaff

Client Support Engineer maintaining and enhancing functionality of Python-based software products while providing efficient troubleshooting and support remotely.

Posted 6/7/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱74,000 - ₱78,500 per monthWebsite

Tech Stack

Tools & technologies

ElasticSearchETLMongoDBPandasPySparkPythonSQL

About the role

Key responsibilities & impact

Efficiently respond to and resolve support tickets related to application functionality and performance.
Modify and maintain ETL pipelines and data processing scripts to ensure optimal operation.
Adjust configurations within feature flag management software to tailor client experiences.
Execute REST API requests to troubleshoot, resolve issues, and implement customer solutions.
Collaborate closely with the Senior Engineer and cross-functional teams to deliver high-quality support and effective problem resolution.
Document solutions, and best practices, and contribute to the enhancement of the knowledge base.

Requirements

What you’ll need

4+ years of related experience
Working knowledge and experience of data handling in Python (e.g., Pandas, PySpark, Polars).
Familiarity with configuration formats such as JSON and YAML.
Proven experience in troubleshooting and problem-solving within a software environment.
Ability to modify, maintain, and optimize scripts.
Proficiency in working with REST APIs.
Experience with document databases (e.g., MongoDB, Elasticsearch, CouchDB) is a plus.
Basic knowledge of SQL and relational databases is a plus.
Experience with feature flag management software is a plus.
Familiarity with Integration Platform as a Service (iPaaS) tools (e.g., Workato, Zapier, MuleSoft) is a plus.

Benefits

Comp & perks

HMO with 1 free dependent upon hire
Life Insurance
20 PTO credits annually
VL and SL cash conversion
Annual Performance-Based Merit Increases and Employee Recognition
Great Company Culture
Career Growth and Learning
A laptop will be provided by the company
Work from Home (with onsite training at Makati or SM Clark)
Dayshift but can change depending on client's needs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PythonPandasPySparkPolarsREST APISQLdocument databasesMongoDBElasticsearchCouchDB

Soft Skills

troubleshootingproblem-solvingcollaborationdocumentation