Ecommerce

• Own the CRO roadmap across all ecommerce touchpoints.
• Identify and prioritise opportunities to improve conversion performance.
• Analyse customer behaviour and remove friction from the online shopping journey.
• Develop and execute testing programmes to improve customer experience and commercial performance.
• Map and optimise key customer journeys from acquisition through to purchase.
• Improve navigation, product discovery, product detail pages, checkout experience and post-purchase journeys.
• Establish and manage a structured A/B testing programme.
• Develop hypotheses based on customer data and behavioural insights.
• Measure, report and scale successful tests.
• Deliver actionable insights and recommendations to stakeholders.

CRO, Ecommerce Growth Manager

• Design high-converting email creatives for campaigns, flows, and promotions
• Translate creative briefs into visually appealing and on-brand email designs
• Collaborate with copywriters, marketers, and designers to execute campaigns
• Optimize email layouts for mobile and desktop responsiveness
• Maintain consistency across all email templates and brand guidelines
• Continuously improve designs based on performance data and feedback

Part-Time Email Designer – E-Commerce

• Own a portfolio of e-commerce brands on TikTok Shop
• Act as the main point of contact while leading strategy, performance and delivery
• Build clear, commercially grounded TikTok Shop growth plans
• Translate business goals into weekly and monthly trading actions
• Own trading calendars aligned to promotions, launches and key retail moments
• Lead product merchandising strategy across:
• - Product selection
• - Bundling
• - Pricing
• - Promotions and incentives
• Continuously optimise AOV, conversion rate and GMV
• Identify underperforming SKUs and opportunities to scale winners
• Own the affiliate strategy for your client portfolio
• Define how affiliates are used to drive GMV
• Work closely with creators to:
• - Set creator priorities
• - Shape product focus
• - Align offers and incentives
• Build and refine creator trading strategies around:
• - Deal-led moments
• - Always-on content
• - Live and campaign support
• Analyse affiliate performance and continuously optimise output
• Ensure affiliate activity aligns with overall trading and margin goals
• Monitor daily, weekly and monthly performance metrics
• Lead performance reviews with clients, backed by clear insights and actions
• Forecast GMV and trading performance
• Use data over opinions to inform decisions

Ecommerce Trading Manager

• Support day-to-day website content implementation using Contentful, aligned to trading plans and priorities
• Deliver trade-led campaigns across our websites, managing timelines, briefing creatives and tracking performance
• Own the end-to-end homepage process, from briefing imagery and copy through to executing onsite updates
• Ensure a consistent trading narrative across all onsite touchpoints to drive engagement and conversion
• Work closely with Product and UX teams to roll out new features and improve the customer journey
• Contribute to A/B testing ideation to continuously improve customer understanding and onsite performance
• Conduct quality assurance checks to ensure accuracy, accessibility, consistency and brand alignment
• Update promotional pages in line with the trading calendar to support key commercial moments
• Collaborate with Operations, Customer Service and Legal teams to maintain key pages such as FAQs and terms and conditions
• Lead the setup and maintenance of non-category specific PLPs, supporting category updates where needed
• Support daily site audits to ensure content, links and assets are accurate and compliant
• Work with senior stakeholders to optimise navigation and search functionality, staying ahead of customer and market trends
• Monitor competitor activity to identify new ideas and opportunities to improve engagement and conversion

eCommerce Production, Campaign Coordinator

• Build, test and deploy theme components, custom sections, checkout extensions and integrations for retainer clients
• Write clean, maintainable code across the frontend (Liquid, HTML, CSS, JavaScript) and backend (Node.js, APIs, serverless functions)
• Work with Shopify APIs (REST and GraphQL), third-party integrations and middleware
• Identify and implement performance optimisations across storefronts
• Participate in code reviews, giving and receiving constructive feedback
• Communicate directly with clients: providing updates, explaining technical decisions and managing expectations
• Track time accurately against accounts and tasks
• Contribute to improving our development processes and standards

Mid-Level Full-Stack Shopify Engineer – Growth Accelerator

• Deliver effective online merchandising across categories and propositions using the BigCommerce platform
• Maintain website taxonomy, navigation structures, and onsite search functionality
• Ensure accurate product setup, including attributes and supporting data
• Manage and optimise promotional activity to support trading performance
• Improve PDPs and PLPs to enhance user experience and conversion
• Use data insights to implement personalisation, cross-sell and upsell strategies
• Collaborate with commercial teams to ensure product availability and high-quality content
• Partner with digital marketing teams to optimise landing pages and campaign performance
• Monitor and improve key ecommerce metrics (e.g. conversion, add-to-basket, checkout journey)
• Manage and publish website content using CMS tools and support search optimisation activities

Ecommerce Category Merchandiser

• Take ownership of the e-commerce strategy across the EMEA region, aligned to our regional business goals.
• Support the deployment of e-commerce platforms, and orchestrate the e-commerce channel activation across multiple markets once the infrastructure is deployed.
• Maintain a performance marketing mindset, staying connected to ongoing digital campaigns, and using analytics expertise to measure success across various metrics (e.g. CPA, CLTV, conversion rates).
• Apply strong commercial acumen to drive the e-commerce channel revenue, focusing on understanding key drivers of demand, such as promotions, conversion rate optimization, and customer lifecycle initiatives.
• Identify and implement opportunities to improve operational efficiency and reduce cost-to-serve.
• Actively manage and optimize the e-commerce platforms across EMEA, ensuring optimal performance and a seamless customer experience.
• Work closely with EMEA campaign and channels marketing teams, country marketing teams, EMEA & Global digital teams, and EMEA/Global IT organization for alignment with broader marketing and business objectives.
• Manage relationships with third parties such as Amazon or other e-commerce and fulfillment providers to optimize customer experience, product availability, and order fulfillment.

E-Commerce Manager

• You will own the visual hierarchy of the Homepage and Category pages.
• You will analyze heatmaps and CTR data to iterate on site layouts.
• You’ll collaborate closely with Marketing and Trading teams to translate brand campaigns into high-converting digital storefronts.
• You will work directly with Marketplace sellers to optimise their dedicated Brand Pages.

Digital Visual Merchandiser – E-Commerce

• Develop **creative briefs and ad angles** for video and design teams
• Write and refine **high-converting ad copy** based on buyer persona insights
• Direct **video production**, including B-roll selection and script improvements
• Act as the **strategic lead** for the creative team, providing clear direction and insights
• Test, validate, and iterate on ad angles (e.g., knee joint, finger joint, hip joint)
• Continuously optimize creatives based on **performance data and insights**

Creative Strategist – DTC Ecommerce

• Leading the end-to-end planning and execution of Sponsored Products and Onsite Display campaigns
• Monitoring campaign performance and making data-led optimisation decisions to improve ROI, pacing, and delivery
• Ensuring campaigns are delivered on time, within budget, and aligned with best practice
• Tracking and analysing campaign performance against KPIs such as CTR, ROAS, conversion, and revenue
• Producing regular reports with actionable insights and recommendations for stakeholders and partners
• Identifying underperformance or technical issues and taking swift corrective action
• Acting as the first point of escalation for operational or technical campaign challenges
• Collaborating with internal teams including Ad Ops, Client Managers, and commercial teams to ensure seamless delivery
• Building strong relationships with ASDA stakeholders and third-party tech partners
• Contributing to wider business initiatives, helping to shape processes, training, and the future growth of the business
• Continuously developing your expertise in digital activation and sharing knowledge with peers

Senior Client Executive – Ecommerce

• Own the evolution of the Yimbly platform
• Oversee complex integrations across systems
• Manage external dev partners and sprints
• Optimize multi-seller flows and commission structures
• Lead UAT and regression testing for releases

Technical Product Owner – E-commerce

• Produce and maintain daily, weekly, and monthly trading reports, analysing sales, stock, and operational performance to identify risks and opportunities
• Own visibility and reporting of stock risks, including OOS performance, sizing impacts, back-in-stock opportunities, and ageing inventory, proactively recommending actions to protect trade performance
• Translate customer feedback, returns insights, and operational trends into actionable recommendations to improve performance and customer experience
• Own inventory visibility across eCommerce, ensuring optimal stock availability and operational readiness
• Partner closely with global Supply Chain teams to align on forecasts, intake, fulfilment priorities, SLAs, and operational constraints
• Proactively identify and mitigate stock risks including OOS, overstock, and ageing SKUs, providing clear recommendations and escalation where required
• Oversee stock planning for peak trading periods, launches, loyalty activity, and key commercial events
• Ensure operational readiness for product launches, seasonal campaigns, and ancillary product requirements (e.g. samples, gift wrap, NPD)
• Own stock and sales forecast accuracy across product categories, supporting effective stock risk mitigation and availability planning
• Contribute to seasonal planning, budgeting, and reforecasting processes through data analysis and commercial insight
• Align forecasts with the trading calendar, operational capacity, and supply chain changes to support effective execution
• Use historical performance, trading trends, and operational data to continuously improve forecast accuracy and stock efficiency
• Drive operational excellence across eCommerce merchandising and supply chain processes
• Identify and implement process improvements that enhance efficiency, accuracy, scalability, and cross-functional ways of working
• Act as a key operational representative within supply chain and business forums, ensuring critical updates and risks are communicated clearly
• Partner with stakeholders to improve systems, reporting capabilities, stock visibility, and operational workflows
• Support operational readiness planning for peak periods, fulfilment changes, and major trading events

Ecommerce Merchandise Manager

• Own the Digital Storefront
• Manage and maintain product content across CMS and Shopify.
• Monitor product data quality through regular audits.
• Optimise navigation and product visibility.
• Resolve customer-facing issues in collaboration with teams.
• Drive Commercial Performance
• Analyse customer behaviour and performance data.
• Identify conversion friction points and propose improvements.
• Monitor inventory performance; identify slow movers and demand gaps.
• Influence Cross-Functional Strategy
• Feed product performance insights into planning.
• Partner with teams for inventory planning and UX improvements.
• Support Patient-Facing Content
• Collaborate to create product guides and FAQs.

E-Commerce Operations Lead

• Collaborating closely with the Senior Project Manager and the eCommerce team to capture and analyze business needs for assigned projects
• Assessing the business impact of requirements and detailing the As-Is and To-Be processes for each project
• Identifying measurable advantages for each project and guaranteeing they align with the strategic objectives of the eCommerce roadmap
• Coordinating User Acceptance Testing (UAT) and addressing issues to ensure project requirements are met flawlessly
• Building positive relationships with key business team members to ensure effective collaboration
• Engaging effectively across all teams within LGC IT and Standards business units

Senior Business Analyst – eCommerce

• Own day-to-day client communication across assigned accounts
• Lead client calls, updates, and check-ins with confidence and commercial context
• Translate client goals into clear briefs, timelines, and action plans - with an eye on feasibility and margin
• Act as the alignment point between client expectations and campaign delivery
• Coordinate internal teams (strategy, creative, production, UGC) - driving accountability, not just chasing progress
• Manage quality control across all deliverables
• Provide clients with a clear, confident narrative around performance and commercials
• Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated
• Flag risks early with a recommended course of action or solution
• Protect account health - balancing client satisfaction, retention, and agency profitability

Account Manager, Ecommerce

• Manage day-to-day updates in Adobe Commerce/Magento (subscription pages, landing pages, content blocks, and special issue pages).
• Implement onsite champaign changes to support the customer team priorities.
• Support the Optimisation Lead on planning and schedule campaign updates (offers, seasonal messaging) and maintain a forward calendar aligned with the acquisitions team.
• Work with the Optimisation Lead and the Delivery Manager to turn business and UX requirements into detailed client requirement briefs and acceptance criteria for the new checkout provider.
• Act as the main contact for checkout logic and frontend behaviour, resolving queries and logging issues clearly.
• Coordinate UAT and regression testing, track progress, and escalate risks early.
• Maintain a clean, prioritised optimisation backlog with clear evidence and hypotheses.
• Draft A/B test plans (hypothesis, variants, targeting, metrics) and coordinate assets.
• QA experiments pre and post-launch, monitor performance, and flag issues.
• Apply ecommerce UX best practice to improve subscription page conversion.
• Monitor the subscription funnel in GA4 and highlight drop-offs and actions.
• Produce weekly and monthly performance summaries with clear insights and recommendations.
• Support the Optimisation Lead on tracking via GTM before releases.
• Ensure GA4 events and parameters are firing correctly and raise data issues quickly.
• Support the Delivery manager on coordinating delivery across agencies and internal teams, managing dependencies and risks.
• Communicate releases clearly and maintain an up-to-date change log.
• Maintain clear QA/UAT documentation to support smooth releases.
• Keep experimentation records and a central learnings library to build long-term insight.

E-Commerce Optimisation Executive

• Manage day-to-day customer queries via Zendesk, ensuring prompt responses and the creation of feedback loops.
• Continuously improve Zendesk triggered automations to streamline operations and enhance customer service efficiency.
• Support the quality control process for product feedback, ensuring timely communication with the quality control team.
• Assist in processing sample orders and offer support to internal teams, ensuring smooth coordination across the business.
• Work closely with the E-Commerce Operations Manager, CRM Manager, and Digital Experience Lead to enhance customer loyalty and experience.
• Monitor and engage with customer reviews through platforms such as Yotpo or Trustpilot responding to feedback and ensuring follow-up actions are taken.
• Handle customer returns and refunds, ensuring timely processing and excellent customer service.
• Provide ongoing support to the wider eCommerce team as needed, including input on campaign planning from a customer experience perspective.
• Offer support in eCommerce development and user journey optimisation to improve customer retention and overall site experience.
• Potential involvement in supporting International eCommerce sites as the business expands.
• Assist with digital paid campaign planning and execution, ensuring that customer experience is a key consideration.
• Contribute to the development of eCommerce strategies, focusing on how digital initiatives impact the customer journey.
• Work closely with the E-Commerce team on day-to-day site operations and tasks to maintain optimal customer experience.

Digital Experience Executive

• Own daily and weekly trading performance across revenue, conversion, AOV, and key KPIs.
• Identify risks and opportunities, taking decisive action to optimise results.
• Partner with Commercial and Finance on promotions, margin impact, and trading strategy.
• Lead site merchandising, navigation, content, and product presentation to maximise conversion.
• Build and optimise landing pages for campaigns, launches, partnerships, and retention journeys.
• Drive AOV through bundles, upsell mechanics, and promotional strategy.
• Manage CRO testing and work with development to improve site speed, UX, and overall performance.
• Identify and remove friction across the customer journey, working closely with CX.
• Execute the trading and campaign calendar end‑to‑end, ensuring strong on‑site delivery.
• Own digital execution of product launches, including positioning, messaging, and merchandising.
• Align with Paid Media and CRM to maximise traffic value and ensure cohesive journeys.
• Support affiliate, partnership, and TikTok Shop activity with strong on‑site execution.
• Support loyalty, subscription, personalisation, and lifecycle initiatives to improve retention and customer value.
• Collaborate with CRM on lifecycle journeys and campaign alignment.
• Own weekly and monthly reporting across key KPIs using GA4, Shopify, and attribution tools.
• Provide clear, actionable insights that drive commercial and customer outcomes.
• End‑to‑end ownership of commercial, customer, trading, and operational performance across revenue, conversion, basket metrics, customer mix, acquisition efficiency, retention, campaign effectiveness, site accuracy, and testing velocity.

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