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eCommerce Merchandising Manager
IVC Evidensia UKeCommerce Merchandising Manager at inspiring vet care, supporting online sales and team leadership for a leading vet care provider. Responsible for online merchandising strategy and execution to enhance performance.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead and develop the online merchandising strategy to drive conversion, revenue, and profit
- Manage and coordinate the merchandising team, ensuring clear prioritisation and delivery of trading plans
- Own onsite merchandising execution, including product listings, pricing, hierarchy, and promotional campaigns
- Continuously optimise site performance using analytics, search data, and customer behaviour insights
- Develop and maintain robust product lifecycle and listing audit processes
- Collaborate cross-functionally with SEO, PPC, suppliers, and content teams to maximise product visibility and performance
- Improve onsite search performance and personalisation to enhance customer experience
- Build strong supplier and brand relationships to secure high-quality product content
- Lead people management activity including 1:1s, appraisals, and performance development
- Drive process improvement and embed a high-performance, data-led culture
Requirements
What you’ll need- Proven success in an eCommerce merchandising or trading role with measurable commercial impact
- Strong leadership experience, with the ability to build, develop, and motivate high-performing teams
- Highly analytical, with strong understanding of eCommerce KPIs, conversion drivers, and customer behaviour
- Experienced in using web analytics tools (e.g. GA, heatmaps, ContentSquare)
- Comfortable working with product data, PIM systems, and ecommerce platforms
- Strong stakeholder management skills across commercial, marketing, and supplier partners
- Highly organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment
- Confident using data to influence decisions and drive continuous improvement
- Desirable: Experience with Adobe Commerce, ERP systems, or PIM platforms (e.g. Pimberly)
- Desirable: Experience in pet retail or similar high-volume eCommerce environments
- Desirable: Exposure to product discovery and optimisation tools
Benefits
Comp & perks- 6.6 weeks’ annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Private medical insurance
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
- Discounted staff pet care
ATS Keywords
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Hard Skills & Tools
eCommerce merchandisingtradingweb analyticseCommerce KPIsconversion driversproduct data managementPIM systemsAdobe CommerceERP systemsproduct discovery tools
Soft Skills
leadershipteam developmentanalytical thinkingstakeholder managementorganisational skillsdetail-orientedmulti-priority managementdata-driven decision makingprocess improvementcross-functional collaboration