Account Manager, Ecommerce

Soar With Us

Account Manager managing performance creative accounts and client relationships for a fast-growing agency. Collaborating with internal teams to deliver high-performing campaigns in a hybrid work setting.

Posted 6/23/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-Level💰 £42,000 - £50,000 per yearWebsite

About the role

Key responsibilities & impact

Own day-to-day client communication across assigned accounts
Lead client calls, updates, and check-ins with confidence and commercial context
Translate client goals into clear briefs, timelines, and action plans - with an eye on feasibility and margin
Act as the alignment point between client expectations and campaign delivery
Coordinate internal teams (strategy, creative, production, UGC) - driving accountability, not just chasing progress
Manage quality control across all deliverables
Provide clients with a clear, confident narrative around performance and commercials
Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated
Flag risks early with a recommended course of action or solution
Protect account health - balancing client satisfaction, retention, and agency profitability

Requirements

What you’ll need

2+ years' experience in account management, client services or project coordination (agency preferred)
Exposure to UGC, social-first creative or performance marketing
Strong communication skills — clear, calm, and confident with clients and internally
Commercial awareness — you understand that great outcomes need to be profitable ones
Organised and process-driven, comfortable managing multiple accounts without losing grip on the details
Curiosity and eagerness to learn how performance creative drives growth
Familiarity with Meta & TikTok ecosystems (conceptually, not buying)
A proactive, decision-led mindset — you move with intent, not just instruction

Benefits

Comp & perks

27 days paid holiday (plus your birthday off)
Hybrid working
Flexibility to work abroad for up to 30 days
Private health and dental insurance
Company pension scheme
Structured training programs
Regular team-building activities
Beautiful Central London office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementclient servicesproject coordinationperformance marketingquality controlcampaign deliverybrief writingrisk managementcommercial validationUGC

Soft Skills

communicationorganisationalprocess-drivenproactivedecision-makingclient satisfactionretentioncuriosityconfidenceaccountability