Soar With Us

Account Manager

• Responsible for the success of a multitude of key client account.
• The main point of contact for clients, ensuring all business KPIs are met and marketing budgets are increased.
• Responsible for overseeing and presenting regular client reports.
• Experience managing a team built up of other creatives and editors (POD), ensuring that every team member is kept up to date with all client information in order to achieve success across all accounts.
• Continuously analyse performance metrics to make informed recommendations that optimise campaign outcomes and drive account growth. Ensure decisions are data-backed to improve client success and ROI.
• Overseeing the Creative Lead, you will become a driving force in managing, leading, and developing client content and become the last point of quality control before submitting work to our clients!
• Actively contribute and collaborate on the creative strategy for multiple brands.
• You thrive on communicating and interacting with clients, in order to help manage internal and external relationships.
• Help ensure all team members are consistently thriving, highlighting client needs, and identifying opportunities to drive efficiencies.
• Managing client reporting to ensure the client and our internal team are consistently aligned to the same goals and objectives.
• Develop weekly reports for clients and ensure we are tackling reaching deliverables.
• "Setting and consistently reviewing timelines to ensure on-time delivery for a smooth and enjoyable experience for our partners".
• You have a passion to consistently be aware of upcoming trends on social media and up-to-date with potential new content angles.

Senior Account Manager

Creative Strategist

• Own creative strategy for a set of high-value e-commerce accounts.
• Build and refine testing frameworks that scale across the agency.
• Partner with the Head of Performance/Strategy on department-level decisions.
• Lead strategic presentations, client workshops and quarterly reviews.
• Translate data into powerful insights, hypotheses and creative direction.
• Oversee concepting, scripting and briefing across UGC, video and design.
• Ensure creative quality and performance consistency across your accounts.
• Mentor and review work from midweight and junior strategists.
• Identify emerging opportunities, trends and behavioural insights.
• Guide cross-functional teams (media, production, design) to deliver integrated creative.
• Support new business pitches and represent Hambi’s creative philosophy.
• Drive continual improvement in internal processes, frameworks and creative output.

Senior Creative Strategist

Performance Marketing

• Develop and execute social media performance creative strategies that align with our client's business objectives.
• Conceptualise and execute performance creative campaigns for Meta ad campaigns (such as UGC, high-production ads, motion graphic ads and static design ads).
• Understand what makes creative convert and continually be looking to optimise creative performance within ad campaigns on Meta and Tiktok, familiarity with soft and hard ad matrices.
• Scripting and briefing creative for D2C campaigns.
• Utilise creative data to measure and report on campaign performance, and provide actionable insights and recommendations to optimise future campaigns.
• Work closely with a Account Manager to ensure the quality and effectiveness of our creative deliverables.
• Stay up-to-date on industry trends, market research, and consumer insights to inform our creative strategies.
• Collaborate with cross-functional teams, including account management, media buying, and production, to deliver integrated creative campaigns that drive results.
• Participate in client meetings to discuss campaign performance, creative recommendations, and strategic planning.
• Contribute to the development and implementation of Hambi Media's overall creative vision and strategy.
• Manage multiple projects at once, prioritising and delegating tasks as needed to ensure timely and effective delivery of client work.
• Have the ability to confidently Write and edit ad copy and scripts for a variety of formats, including UGC, design, and video ads.
• You will be responsible for creating intricate and in-depth briefs for user generated content (UGC) creators.
• Ability to understand human psychology, sociology & why people buy things.

Paid Social Copywriter

Content Manager

Content Strategist

Paid Social Creative Strategist

Copywriter

• Write brand stories, scripts, ad copy, headlines, angles, and messaging frameworks across paid social, landing pages, and creative content.
• Conceptualise and execute performance creative campaigns for Meta ad campaigns (such as UGC, high-production ads, motion graphic ads and static design ads).
• Understand what makes creative convert and continually be looking to optimise creative performance within ad campaigns on Meta and Tiktok.
• Utilize creative data to measure and report on campaign performance, and provide actionable insights and recommendations to optimise future campaigns.
• Work closely with an Account Manager to ensure the quality and effectiveness of our creative deliverables.
• Stay up-to-date on industry trends, market research, and consumer insights to inform our creative strategies.
• Collaborate with cross-functional teams, including account management, media buying, and production, to deliver integrated creative campaigns that drive results.
• Participate in client meetings to discuss campaign performance, creative recommendations, and strategic planning.

Performance Creative Copywriter

Paid Social Content Strategist

Producer

• Leads the remote team of editors from planning and ingest to final delivery
• Manage and assist in optimising the full post-production workflow from ingest to delivery across all brands and content formats.
• Allocate projects and balance workloads across editors, ensuring smooth delivery and consistent creative output.
• Oversee timelines, versioning, and delivery schedules, managing shifting priorities and delayed feedback calmly and efficiently.
• Provide creative and performance-based feedback on edits, maintaining high storytelling and visual standards.
• Collaborate with Producers, Strategists, and Account Managers to align expectations, communicate progress, and manage dependencies.
• Keep the post-production team aligned with core creative and delivery KPIs, ensuring content meets both artistic and data-driven goals.
• Identify and integrate AI tools to improve editing efficiency, asset management, and version control.
• Support the growth of the post team, work closely with the senior editors, support in mentoring junior editors, helping define roles, and shaping scalable workflows as the agency expands.
• Lead regular post-production meetings to review workload, quality, and upcoming priorities.
• Maintain an organised post-production archive and clear delivery documentation.

Post Production Manager

People Operations

• Lead and oversee all aspects of people operations including workforce planning, talent management, and compliance.
• Develop and implement people policies that balance employee needs with business objectives.
• Oversee onboarding, off-boarding, and employee lifecycle processes.
• Provide guidance on complex HR matters including disciplinary and grievances.
• Build and manage robust performance review frameworks.
• Partner with department heads to align people goals with commercial objectives.
• Lead succession planning and leadership development programmes.
• Ensure consistent career development and progression processes.
• Lead company-wide culture initiatives and internal communications.
• Drive engagement through recognition, feedback loops, and inclusive events.
• Champion diversity, equity, and inclusion initiatives.
• Maintain a values-led culture that drives motivation and excellence.
• Act as a trusted advisor to senior leadership.
• Present people insights and performance trends at leadership level.
• Collaborate with finance and operations on reward, benefits, and headcount planning.

Head of People

Ecommerce

• Edit high-quality videos that align with each brand’s style and tone of voice.
• Specialize in social media ads (UGC, motion graphics, high-production content).
• Optimize content for TikTok, Meta (Facebook & Instagram), and other platforms to maximize engagement.
• Work efficiently under tight deadlines while maintaining high-quality standards.
• Collaborate with team members to implement client feedback effectively.
• Stay up-to-date with video content trends and conversion-driven editing techniques.

Digital Video Editor – Ecommerce

Growth Marketing

• Own and deliver our existing revenue expansion strategy, driving upsell and cross-sell growth across key accounts.
• Build and embed a client tiering framework (Bronze / Silver / Gold) to prioritise resources and identify high-value growth opportunities.
• Partner with Sales and Fulfilment leads to translate client potential into commercial action.
• Lead commercial reviews with top-tier clients, aligning results to long-term growth goals.
• Implement proactive strategies to reduce churn and increase lifetime value.
• Mentor Account Managers and Account Directors to elevate their commercial acumen and strategic impact.
• Influence at a senior level — working closely with the COO and C-Suite to shape the group’s growth roadmap.

Director of Client Growth

• Managing communication with all campaign and content stakeholders
• Serve as the main point of contact for assigned clients, leading communications and strategy discussions.
• Build and maintain strong, long-term client relationships, ensuring we deliver not only great creative but also measurable commercial outcomes.
• Understand client goals, business models, and KPIs, and translate these into actionable plans.
• Collaborate with internal teams (media buyers, creatives, strategists) to execute campaigns effectively.
• Deliver clear, data-driven performance updates with actionable insights and growth recommendations.
• Identify trends, opportunities, and areas for improvement across campaigns.
• Champion client satisfaction and retention by anticipating challenges and presenting solutions.
• Act as a commercial partner — keeping ROI, budgets, and client growth objectives at the centre of decision-making.
• Translate client feedback into clear next steps for the team.
• Ensure campaigns are launched on time and aligned with agreed objectives.
• Monitor performance across paid channels (e.g., Meta, Google Ads, TikTok, etc.).
• Ensure rigorous quality control on all assets, acting as the final defense to maintain brand standards, performance goals, and accuracy.

• Lead and oversee all aspects of people operations including workforce planning, talent management, and compliance.
• Develop and implement people policies that balance employee needs with business objectives.
• Oversee onboarding, off-boarding, and employee lifecycle processes.
• Provide guidance on complex HR matters including disciplianry and grievances.**
• Build and manage robust performance review frameworks.
• Partner with department heads to align people goals with commercial objectives.
• Lead succession planning and leadership development programmes.
• Ensure consistent career development and progression processes.**
• Lead company-wide culture initiatives and internal communications.
• Drive engagement through recognition, feedback loops, and inclusive events.
• Champion diversity, equity, and inclusion initiatives.
• Maintain a values-led culture that drives motivation and excellence**
• Act as a trusted advisor to senior leadership.
• Present people insights and performance trends at leadership level.
• Collaborate with finance and operations on reward, benefits, and headcount planning.**

Head of People & Culture

• Conceptualise and brief UGC-style and high-production TikTok ads, helping to translate brand messaging into engaging short-form content.
• Develop and support execution of performance creative strategies that align with client business goals.
• Analyse creative data and performance metrics, providing insights and recommendations for optimisation.
• Write and edit scripts, hooks, and ad copy that align with TikTok best practices.
• Collaborate with creators and influencers to ensure content fits strategy and performance objectives.
• Work alongside the creative, production, and media buying teams to deliver high-quality, conversion-focused content.
• Keep on top of TikTok trends, formats, and creative strategies, feeding fresh insights into campaigns.
• Support in client presentations, reporting, and performance reviews.
• Manage multiple creative projects simultaneously, ensuring delivery is on time and aligned with strategy.

Junior Creative Strategist

• Deliver measurable client growth through data-driven paid media strategy, campaign execution, and cross-team leadership.
• Set and manage client growth roadmaps tied to revenue and acquisition KPIs.
• Lead a cross-functional POD (media buyers, creatives, and account managers).
• Ensure alignment across media, creative, and client success teams.
• Deliver measurable revenue growth and strong client outcomes.
• Support client retention and cross-service upsells.

Growth Strategist

• Create high-performing copy for D2C brands.
• Develop and execute direct response copy strategies for D2C brands across Meta and TikTok.
• Write high-performing ad copy, short-form video scripts, and UGC briefs using proven Hambi frameworks.
• Craft compelling long-form presell pages and advertorials designed to drive conversions.
• Collaborate with Creative Strategists, Media Buyers, and Designers to ensure copy aligns with creative and performance goals.
• Analyze creative data and performance metrics to continually refine messaging and angles.
• Ideate and conceptualise new campaign angles, testing structures, and messaging variations.
• Report on creative performance, identifying opportunities for optimisation and scale.
• Stay ahead of social and cultural trends, platform updates, and consumer psychology insights.
• Confidently present ideas and concepts to internal teams and clients.

Direct Response Copywriter – DTC Copywriter

• Develop and execute social media performance creative strategies that align with our client's business objectives
• Conceptualise and execute performance creative campaigns for Meta ad campaigns (such as UGC, high-production ads, motion graphic ads and static design ads)
• Understand what makes creative convert and continually be looking to optimise creative performance within ad campaigns on Meta and Tiktok, familiarity with soft and hard ad matrices.
• Scripting and briefing creative for D2C campaigns
• Utilise creative data to measure and report on campaign performance, and provide actionable insights and recommendations to optimise future campaigns
• Work closely with a Account Manager to ensure the quality and effectiveness of our creative deliverables
• Stay up-to-date on industry trends, market research, and consumer insights to inform our creative strategies
• Collaborate with cross-functional teams, including account management, media buying, and production, to deliver integrated creative campaigns that drive results
• Participate in client meetings to discuss campaign performance, creative recommendations, and strategic planning
• Contribute to the development and implementation of Hambi Media's overall creative vision and strategy
• Manage multiple projects at once, prioritising and delegating tasks as needed to ensure timely and effective delivery of client work
• Have the ability to confidently write and edit ad copy and scripts for a variety of formats, including UGC, design, and video ads.
• You will be responsible for creating intricate and in-depth briefs for user generated content (UGC) creators
• Ability to understand human psychology, sociology & why people buy things.

• Lead the development of innovative, data-led performance creative strategies for D2C and e-commerce brands across Meta and TikTok.
• Oversee the creative testing roadmap and ensure insights are scaled across multiple client accounts.
• Partner closely with the Head of Strategy, Media Buying, and Production Leads to refine and evolve Hambi Media’s creative frameworks.
• Act as the senior strategic lead on key client accounts — shaping creative direction, briefing creative concepts, and presenting strategies to stakeholders.
• Mentor and review work from junior and midweight strategists, providing training, feedback, and development opportunities.
• Use creative performance data to inform actionable insights, refine testing processes, and drive continual creative improvement.
• Write, edit, and oversee ad copy, scripts, and creative briefs — ensuring psychological and strategic depth in every concept.
• Identify emerging creative trends, market opportunities, and behavioural insights to keep clients at the forefront of performance creative.
• Collaborate cross-functionally with account management, media buying, and production teams to deliver fully integrated creative strategies.
• Contribute to new business development and pitch strategy, representing Hambi Media’s creative philosophy with confidence and clarity.
• Participate in quarterly creative performance reviews, translating insights into agency-wide learnings.
• Help shape the department’s long-term vision, internal processes, and standards for excellence.

Head of People – Performance, Culture

• Lead the design and delivery of development, progression, and performance initiatives across the group.
• Oversee the full people journey—from onboarding to progression—ensuring our people and culture strategies drive both team excellence and commercial success.
• Shape development frameworks, deliver training programmes, and build a culture where growth, learning, and accountability are part of daily life.
• Partner with leadership on succession planning and long-term talent growth.
• Act as custodian of culture — embedding group values into everyday behaviours
• Lead engagement initiatives: events, recognition schemes, feedback loops, and internal campaigns.
• Advise management on sensitive people matters with fairness and commercial balance.
• Oversee onboarding and off-boarding experiences to maintain consistency across brands.
• Drive initiatives that improve retention, client delivery standards, and commercial performance.

Head of Development – Performance, People & Culture

Customer Success Manager

• To build and lead a commercially driven client success function that directly impacts retention, account growth, and overall client satisfaction. You will act as the senior bridge between Fulfilment, Sales, and the C-Suite - ensuring our service delivery translates into measurable revenue expansion.
• Take ownership of churn flag responses across the Group’s top 30% of accounts, ensuring fast resolution, strategic direction, and senior-level involvement where necessary.
• Establish proactive processes to spot early signs of churn and embed these into the Fulfilment and AM functions.
• Partner with the COO and C-Suite to monitor and report retention trends, implementing corrective actions where needed.
• Manage and take necessary action on NPS survey responses, ensuring insights are converted into operational improvements.
• Act as a senior voice of the client within the agency, ensuring feedback shapes internal processes, product/service roadmaps, and team priorities.
• Build and manage internal training schedules (leadership, skills development, client excellence).
• Partner with managers to identify capability gaps and deploy targeted L&D programmes.
• Track and report on training impact against performance outcomes.
• Support on hiring decisions, workforce planning, and talent pipeline strategy.
• Oversee employee onboarding and off-boarding, ensuring consistency of experience.
• Provide support and relevant coaching to Management on sensitive people decisions, ensuring fairness and commercial balance.
• Act as a point of escalation for complex HR matters, including disciplinary, grievances, and performance management, while ensuring full legal compliance.
• Act as a trusted senior partner at the leadership table, influencing strategy and presenting insights/recommendations.
• Serve as a bridge between Fulfilment, Sales, and Leadership to ensure commercial alignment on all client initiatives.
• Coach Account Managers on commercial awareness and client growth strategies, without detracting from their project management focus.

Client Success Director

• Drive performance creative for D2C brands.
• Ensure the agency meets and exceeds client expectations.
• Manage internal and external communications.
• Drive projects to completion.
• Create engaging user-generated content ideas.
• Manage micro-influencer relationships and brand partnerships on TikTok.
• Play a central role in brand development across clients’ TikTok accounts.

• Assist the Account Manager with day-to-day client servicing and strategic responses.
• Participate in client brainstorms, campaign planning, and idea generation.
• Draft client-facing updates, emails, and Slack messages, with guidance.
• Support preparation of client presentations and reports.
• Track project timelines, creator contracts, and deliverables, flagging blockers early.
• Follow up on campaign approvals, activations, and feedback loops.
• Maintain campaign folders, naming conventions, and task updates in Productive.
• Coordinate creator communications (tickets, timelines, content delivery) alongside the Account Manager.
• Conduct desktop research on audience trends, competitor strategies, and TikTok platform updates.
• Pull data and assist with analysis to support audience insights or campaign strategy.
• Learn to interpret key metrics like ROAS, CAC, CPA, and support monthly performance reporting.
• Work closely with the Account Managers, Creative Strategists, and Media Buyers to support smooth campaign execution.
• Attend internal and client team check-ins.
• Gain exposure to TikTok Ads Manager and the media buying process to build foundational knowledge.
• Assist with initial checks on draft billing sheets and creator cost tracking.
• Support finance processes including invoice prep and reconciliations under supervision.

Junior Account Manager, TikTok

• Role: Growth Strategist
• Function: Growth Strategy, Performance Media Buying, Creative
• Reports to: Head of Growth
• Location: Remote-first (UK-based), with optional access to a London, Leeds or Manchester office.
• As a Growth Strategist, you’ll play a critical role in shaping the growth journey of our clients. You’ll be the link between data, creative, and performance, using insights to fuel strategic decisions and deliver exceptional client outcomes.
• Develop comprehensive 12-month growth roadmaps, aligning creative, performance, and financial goals.
• Use the Growth Xcelerator to set ambitious, data-backed KPIs for revenue growth and customer acquisition.
• Conduct in-depth market research and competitive analysis to identify high-potential growth opportunities.
• Lead a cross-functional Performance Operating Division (POD), coordinating efforts between Account Managers, Media Buyers, and Creative Strategists.
• Drive alignment across teams to ensure consistent messaging, creative quality, and data-driven decision-making.
• Act as the strategic anchor within the POD, setting direction and ensuring everyone is working towards the same client outcomes.
• Use platforms like Shopify, Triple Whale, and ad account analytics to monitor performance, identify trends, and make real-time optimisations.
• Transform raw data into actionable insights, guiding creative adjustments and media strategy refinements.
• Build strong, trust-based relationships with clients, acting as their primary strategic advisor.
• Present clear, data-backed insights and growth recommendations, ensuring clients understand the impact of your work.
• Partner closely with creatives to develop impactful, conversion-focused campaigns that align with strategic goals.

Growth Strategist, Paid Social

Video Editor

Digital Video Editor

• Role: Account Manager with UGC Influencer, Performance Creative, and Project Management.
• Responsible for managing communication with all campaign and content stakeholders.
• Reports to: Senior Account Manager.
• Location: Remote - 1 day in the office per month (HQ in London).
• Compensation: £33,000 - £40,000 + Bonus/ Benefit Scheme + 27 Days Paid Holiday.
• About Hambi Media: fast-growing UK performance creative agency for e-commerce brands with in-house design, production, strategy and UGC teams.
• About the role: main point of contact for clients; managing communication with all stakeholders to meet/exceed goals.