Ecommerce

• Build, manage and execute the commercial calendar for Rider's e-commerce
• Plan campaigns, promotions and commercial activations for the channel
• Serve as the focal point for Rider e-commerce, linking strategy, execution and results
• Define product exposure across categories, storefronts and special landing pages
• Collaborate with the Product team to define assortment, pricing and commercial opportunities
• Monitor performance metrics and identify growth and optimization opportunities for the e-commerce channel
• Analyze the performance of products, categories and campaigns to support decision-making
• Prioritize and follow up on requests with the Catalog/Product Data team, ensuring correct implementation of products, promotions and content on the site
• Prepare briefings and coordinate the execution of communication materials and campaigns with the Design team
• Identify opportunities to improve navigation, conversion and user experience

Senior E-commerce Analyst

• Map current processes (As-Is) and design the target architecture (To-Be) for the migration to S/4HANA
• Lead configuration and customization of SAP SD modules (Order-to-Cash, Pricing, Sales, Billing and Brazil Localization - NFe)
• Design and validate integration between the e-commerce platform (e.g., SAP Commerce Cloud/Hybris, VTEX, Magento, etc.) and the ERP
• Ensure correct order flow, real-time inventory, dynamic pricing, payment methods and tax calculation across digital channels
• Prepare functional specifications for custom developments (ABAP / BAPIs / APIs / IDocs) together with the development team
• Configure and validate the transition from the traditional model to the S/4HANA Business Partner concept (BP / CVI)
• Conduct integrated tests, load/volume tests and support user acceptance (Key Users) during UAT
• Other related responsibilities.

SAP SD Consultant, E-commerce – Senior

• Financial Process Configuration: Configure the SAP FI module, covering Accounts Receivable (AR), Accounts Payable (AP), General Ledger (GL), Bank Accounting and Asset Accounting (AA)
• Integrity and Closing Assurance: Ensure accounting integrity during financial close and the correctness of postings generated by the digital sales ecosystem
• E-commerce Financial Management: Design and operationalize flows for online sales scenarios such as refunds, cancellations, returns, chargebacks and operational retentions
• Functional Specifications: Prepare detailed functional specifications for SAP FI customizations and integrations with e-commerce platforms, acquirers and payment gateways
• Integration Mapping: Provide technical-functional support for interfaces and data flows via IDoc, RFC, REST/SOAP APIs and Web Services
• Integrated Accounting and Tax: Map the accounting and tax impacts of integrations, ensuring correct reflection in the Ledger and reconciliation accounts
• Payment Methods Integration: Connect SAP FI to gateways and digital platforms (VTEX, SAP Commerce Cloud/Hybris, Salesforce, Shopify, Adobe/Magento)
• Automated Financial Reconciliation: Structure and automate billing and payment reconciliation flows (credit card, Pix, boletos and wallets), ensuring clearing and settlement of items
• Project Participation: Actively participate in implementation, rollout, support or migration projects to SAP S/4HANA Finance
• Testing and Validation: Create test scenarios and conduct end-to-end integrated testing and acceptance (from the digital platform to SAP FI)
• Support and Hypercare: Support Go-Live and provide post-implementation support (hypercare), ensuring quick incident resolution and process stability
• Other area routines.

SAP FI Consultant – Senior

• Monitor integration between TikTok Shop, Bling, ERP and WMS;
• Monitor orders with errors or inconsistencies;
• Basic tax knowledge (CFOP / NCM / tax rates);
• Liaise with carriers/shipping companies;
• Track order statuses;
• Process order invoicing;
• Assist with monitoring the issuance of invoices (Notas Fiscais);
• Make boleto payments and manage scheduled financial transactions;
• Update cost and product control spreadsheets;
• Assist in preparing and reviewing the monthly income statement (DRE);
• Generate operational and financial reports;
• Support the administrative team with daily routines;
• Ensure operational organization and compliance with internal workflows;
• Support process improvements and operational automations.

Administrative and Operations Manager – E-commerce

• Responsible for developing and successfully implementing the commercial plan
• Strengthen and expand Mondelēz International’s position with assigned customer by preparing, negotiating and executing business plans
• Responsible for coordination between the customer and Mondelēz International internal functions
• Accountable for maintaining and developing strategic growth plans for customers with a focus on portfolio management, listings, distribution and effective promotion and visibility
• Build and develop strong category partnerships
• Manage pricing within the Gross to Net Framework, assortment management, forecast accuracy in conjunction with supply chain function
• Together with cross-functional colleagues, evaluate, plan & execute appropriate promotional and in-store visibility
• Monitor, analyze and report on market and competitor developments

Business Development Manager – Ecommerce B2C

• Gather business requirements for the purchase journey: catalog/pre-purchase, pricing, promotions, stock availability, checkout and payment;
• Translate each requirement into a Jira ticket containing context, scope, acceptance criteria and visual references;
• Interact with teams responsible for pricing, promotions and inventory to ensure the requirement is specified and tested;
• Track ticket resolution through to closure;
• Support UAT (User Acceptance Testing) of the purchase journey, confirming that implementations meet the requirement;
• Keep requirements and status up to date for the Project Manager (PM).

Systems Analyst, E-commerce

• Agente de solução em atendimento Multiskill com 5 telas simultâneas via voz, e-mail, chat e redes sociais do e-commerce de uma rede de marcas de roupa de grife;
• Você irá atender trocas e devoluções, estorno e reembolso;
• Direcionar as reclamações e elogios recebidos aos setores/departamentos responsáveis;
• Em todos os canais de comunicação é necessário ouvir atentamente o cliente buscando sempre o envolver, conduzir de forma prática o contato, possuir empatia, compreendendo a necessidade do cliente;
• Nas mídias sociais será responsável por responder as reclamações e elogios dos clientes dos nossos anúncios.

Agente de SAC III – E-commerce, Vestuário

• We are looking for a Senior Internal Search and SEO Analyst to work strategically and operationally on evolving the product discovery experience in our e-commerce.
• This person will be responsible for the management, analysis, and continuous optimization of Internal Search, focusing on result relevance, customer experience, and business performance. They will work with tools such as Algolia, VTEX Intelligent Search, Elastic, and Dynamic Yield, and will contribute to the SEO effort through analysis of search intent and behavior.
• We seek an analytical, strategic, and hands-on profile capable of turning data and consumer behavior into concrete actions to improve the e-commerce experience and results.
• Responsibilities include owning the strategy, operation, and continuous evolution of Internal Search, monitoring key metrics and optimization opportunities;
• Operate and optimize search and discovery solutions by configuring terms, synonyms, rules, redirects, filters, boosts, and relevance adjustments;
• Develop ranking, sorting, and product curation strategies that connect relevance, consumer behavior, commercial strategy, campaigns, and seasonality;
• Analyze search trends and behavior, including top search terms, searches with no results, low conversion, refinements, abandonment, and assortment opportunities;
• Build and monitor reports and dashboards with key search journey metrics such as usage, effectiveness, CTR, conversion, and influenced revenue;
• Formulate hypotheses and oversee A/B tests and experiments related to relevance, sorting, showcases, personalization, and new features;
• Turn data and analyses into actionable insights and recommendations, proposing initiatives to improve search experience and performance;
• Support the SEO team by contributing analyses of search intent, trends, categorization, naming conventions, and opportunities for content and organic discovery;
• Collaborate with Product, Engineering, BI, SEO, Commercial, Merchandising, CRM, UX, Content, and Marketplace teams.

Senior Internal Search Analyst – E-Commerce

• Lead e-commerce platform implementation projects from planning through delivery.
• Provide technical management for a portfolio of clients, ensuring quality and client satisfaction.
• Perform configurations, integrations, and parameterizations on e-commerce platforms and CRM systems.
• Gather technical and functional requirements from clients.
• Document processes, validate deployments, and monitor post-go-live support.
• Act as a technical consultant, proposing improvements and strategic solutions for clients.

Solutions Architect – E-Commerce

• The E-commerce Key Accounts (KA) Specialist is responsible for direct service to digital KA clients.
• This role manages sales and commercial relationships with clients in this segment.
• Responsibilities include maintaining relationships with existing clients, developing sales strategies, preparing commercial proposals, monitoring commercial KPIs, analyzing performance and aligning with Trade Marketing, Marketing and Media, Customer Service, among other activities related to increasing sales and ensuring satisfaction of pure players and last-mile clients.
• Strong negotiation skills, effective communication, strategic thinking and channel/customer knowledge are essential for success in this position.
• Main activities:
• Planning and monitoring sell-in, sell-out and DOH (days on hand);
• Developing commercial initiatives;
• Updating sales forecasts;
• Administrative routines;
• Managing operational issues and creating support tickets;
• Analyzing clients' price tables and margin/mark-up studies;
• Analyzing and implementing the operational plan;
• Managing the JBP (Joint Business Plan) process with priority clients;
• Developing proposals according to the operational plan and PR strategies;
• Opening/paying commercial agreements;
• Visiting clients;
• Implementing Trade Marketing actions and strategies in the market;
• Coordinating visibility and media plans with Marketing and Trade Marketing according to strategy;
• Ensuring execution of suggested pricing;
• Analyzing client data and preparing action plans;
• Monitoring the order book and managing interface issues with PR logistics team & client;
• Aligning/checking discounts and allowances with finance/Credit Control (CC) teams of PR & client;
• Managing existing contracts;
• Analyzing market and category data and preparing action plans with weekly follow-up;
• Acting as a guardian of PR values and culture (responding to surveys, conducting trainings and participating in workshops);
• Participating in global e-commerce forums with peers and e-commerce structures, when necessary.

E-commerce Specialist

• Multichannel CUSTOMER SERVICE agent handling 5 simultaneous screens (WhatsApp and social media) for the e-commerce of a luxury clothing brand
• Responsible for after-sales support
• Must listen carefully to customers, engage them, guide interactions efficiently, and demonstrate empathy to understand customer needs
• Quick and timely follow-up with customers

Sales Agent III – E-commerce, Apparel

• Serve as the technical and strategic reference for commercial planning across E-commerce, Marketplace, Premium Seller, Fast Empresas and VIP channels, leading the target-setting, forecasting and strategic studies cycle for the directorate.
• Responsible for governance of the indicators and data solutions ecosystem (ETL via Databricks, automations in Python, executive dashboards in Power BI) and for developing predictive models that anticipate scenarios and guide business decisions.
• Act as the right hand to the coordination team, influencing priorities with partner areas, mentoring Mid and Junior analysts, and raising the analytical standard and data-driven culture of the directorate.
• Ensure alignment between projections, business strategy, operational capacity and directorate objectives, supporting decision-making with a short-, medium- and long-term perspective.
• Structure and evolve the governance of the directorate’s indicators, defining methodologies, business rules and standards for data consumption.
• Ensure the reliability of information through the management of pipelines, integrations and analytical solutions in SQL and Databricks.
• Apply statistical techniques and predictive models for demand forecasting, scenario simulation and market trend identification.
• Develop and enhance Power BI dashboards, consolidating strategic commercial performance indicators such as margin, sales, categories and partner metrics.
• Lead performance analyses, market studies, GAP diagnostics and opportunity sizing, proposing action plans to drive results, increase operational efficiency and support strategic decisions.
• Develop automations using Python, SQL and Databricks to optimize routines, reduce operational tasks and increase productivity.

Senior Planning & Analytics Analyst – E-commerce

• Responsible for structuring, governing, and ensuring the quality of digital measurement for the e-commerce channel by managing analytics tools, tracking architecture, and the data environment, working in close collaboration with business, product, and technology teams.
• Oversee data collection governance across all platforms (App, Mobile Web, and Desktop), ensure data reliability, and produce dashboards and analyses that support decision-making and maximize digital channel results.
• Structure and ensure e-commerce data capture: implement and evolve the digital measurement architecture, ensuring correct event tracking at all touchpoints (App, Mobile Web, and Desktop) using tools such as Google Analytics 4, Google Tag Manager (Web and Server-Side), SDKs, and tracking pixels.
• Ensure data quality and governance: monitor the consistency, integrity, and reliability of collected data, perform tracking audits, validate the Data Layer, and guarantee standardization of implementations and digital measurement.
• Manage tracking architecture and consent management: handle the implementation and maintenance of tags, variables, and triggers in Google Tag Manager, administer the Server-Side environment hosted on Cloud Run, and ensure correct application of consent policies via OneTrust.
• Analyze the e-commerce journey and conversion funnel: develop analyses of user behavior across the purchase journey, identify optimization opportunities, conversion bottlenecks, and performance differences between App, Mobile Web, and Desktop.
• Manage the data environment and reporting: administer data integration and availability in BigQuery, develop and maintain dashboards in Looker Studio, and ensure the reliability of information used by business teams to monitor KPIs.
• Monitor digital performance metrics: track KPIs related to site and app performance such as sessions, conversion, revenue, load time, Web Vitals, and app stability (Crash Rate), proposing continuous improvements in measurement and user experience.
• Perform tracking and integration troubleshooting: investigate inconsistencies and data discrepancies between platforms and partners, validate implementations using diagnostic tools such as Preview, DebugView, and Network, and conduct root-cause analyses to resolve identified issues.
• Support data-driven decision making: produce strategic analyses and consolidate performance metrics with an integrated cross-device and cross-channel view, delivering insights that support decision-making and drive business results.

E-commerce Analytics Specialist

• Atuar no processo de conciliação financeira de operações de e-commerce, garantindo a aplicação correta de condições contratuais, taxas e comissões (marketplaces e gateways de pagamento).
• Desenvolver e apoiar o aprimoramento de controles, análises e processos de validação utilizando Excel,
• Realizar os devidos cruzamentos de bases de dados e assegurar a integridade de informações financeiras de operações de B2C e D2C.
• Garantir a conformidade das operações com as políticas internas e condições contratuais estabelecidas.
• Contribuir para a melhoria contínua dos processos relacionados à conciliação financeira e operações de e-commerce B2C e D2C.

Analista Financeiro, e-Commerce, Marketplace

• Manage daily marketplace and e-commerce operations
• Monitor sales, margins, conversion and performance KPIs
• Plan and oversee commercial campaigns and the promotional calendar
• Update listings, products, prices and inventory on platforms
• Analyze metrics and recommend actions to increase sales and profitability
• Develop management reports and monitoring dashboards
• Collaborate with Marketing, Logistics, Finance and Customer Service teams
• Identify growth opportunities and operational improvements
• Support automation and process optimization projects

E-commerce Analyst

• Commercial planning: develop and lead the monthly plan and promotional calendar, aligning seasonality with business opportunities.
• Assortment and storefront: organize the portfolio and store presentation to improve conversion (storefront, photos/videos, title and description SEO optimization).
• Pricing & promotions: propose pricing, coupons and bundles; test and adjust based on performance.
• Campaigns: coordinate always-on activations and peak events (e.g., Black Friday, 11.11), integrating Content, Media and Supply.
• Affiliates/creators: support recruiting, enablement and performance monitoring of partners.
• Co-creation of the calendar: build promotions and the calendar together with Content and Affiliates (peaks, seasonality, lives), ensuring aligned narrative and offers.
• Kits & opportunities: create new kits (cross-sell, progressive/tiered, launch) and themed storefronts according to platform trends.
• Continuous alignment: maintain regular check-ins with the client and internal teams; document decisions, unblock issues and ensure execution.
• Operational: support sample shipments, materials and simple briefings; oversee listings, compliance, reviews and the checkout experience.

TikTok Shop Analyst – E-commerce

• Monitor and maintain availability of the active product mix
• Manage direct relationships with Full Commerce clients
• Monitor incoming orders, payment status, delivery, and customer satisfaction
• Check usability of storefronts, menus, and links
• Perform competitive analysis to define competitive pricing strategies
• Create/propose/manage campaigns, actions, and promotions
• Monitor KPIs such as traffic, conversion rate, average order value (AOV), and ROI
• Generate performance analysis reports for the stores
• Collaborate with logistics, customer service, and technology teams
• Manage sales on B2C channels and marketplaces
• Maintain relationships with internal departments

Business Analyst – E-commerce

• Monitor and manage unfulfillable inventory reports in Amazon Seller Central on a daily basis
• Classify unfulfillable units by disposition type (customer damaged, defective, distributor damaged, carrier damaged, expired)
• Coordinate removal orders or disposal requests in line with account strategy and client SOPs
• Identify units eligible for regrade or return to sellable condition and coordinate repackaging workflows
• Maintain accurate records of unfulfillable unit counts, trends, and resolution actions
• Build and maintain dashboards or trackers to report unfulfillable inventory KPIs to account managers and clients
• Identify lost and damaged inventory at Amazon fulfillment centers using Seller Central reports and the FBA inventory reconciliation tool
• File and track claims with Amazon for units confirmed lost or damaged by FBA
• Follow up on open claims through resolution and ensure reimbursements or replacements are received
• Maintain a claims log with status, amounts, and outcomes
• Reconcile shipped quantities against Amazon-received quantities for all inbound shipments
• Identify and document short-receives, over-receives, and missing units
• Submit research requests and claims for inbound discrepancies within Amazon's required timeframes
• Coordinate with 3PL, prep centers, or direct suppliers to resolve carrier-side discrepancies
• Monitor stranded inventory reports and identify root causes (listing suppressed, listing deleted, pricing errors, compliance holds) Resolve listing-side issues in coordination with catalog or content teams to restore stranded units to active status
• Escalate unresolvable strandeds to Amazon Seller Support or account management for removal or disposal decisions
• Track stranded inventory aging and flag units approaching long-term storage fee thresholds
• Audit reimbursement reports to identify unclaimed reimbursements for lost, damaged, or destroyed units
• Cross-reference reimbursement data against removal orders, lost claims, and shipment records to find gaps
• File manual reimbursement cases through Seller Central or via third-party audit tools as applicable
• Track reimbursement recovery amounts on a per-ASIN and per-account basis and report monthly.

E-Commerce Inventory Recovery, Unfulfillable Specialist

• Develop CRM strategies for e-commerce brands, considering the customer journey, segmentation, purchase behavior, and opportunities for repeat purchases.
• Create relationship journeys, automations, and communication flows for different stages of the journey: acquisition, welcome, cart abandonment, post-purchase, repurchase, cross-sell, upsell, reactivation, and loyalty.
• Support integration between CRM and paid media by proposing audiences, segmentations, and activations for campaigns on platforms such as Meta Ads, Google Ads, TikTok Ads, retail media, or other digital channels.
• Analyze customer databases and purchase behavior to identify clusters, commercial opportunities, priority audiences, and the most relevant messaging.
• Monitor performance metrics such as open rate, click-through rate, conversion, revenue per campaign, repurchase, churn, LTV, CAC, ROAS, average order value (AOV), purchase frequency, and engagement by segment.
• Propose A/B tests for messaging, offers, channels, segmentation, creative, and customer journeys.
• Build reports and analyses with clear learnings, optimization recommendations, and next steps.

Senior CRM, Media Analyst – E-commerce

• Provide pre- and post-sales support and customer service via a platform for customers who send messages through social media, such as: WhatsApp, Instagram, and Facebook.

Ecommerce jobs in Brazil

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