Sales Agent III – E-commerce, Apparel

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E-commerce Customer Service Agent providing assistance across multiple channels for a luxury clothing brand. Engaging with customers and ensuring satisfaction through effective communication.

Posted 7/16/2026full-timeOsasco • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in multichannel customer service, particularly in e-commerce and apparel sales, while effectively managing customer interactions across various platforms. Proficient in providing empathetic after-sales support and maintaining a professional home office environment.

Highest-signal resume keywords

Multichannel Customer ServiceE-Commerce ExperienceWhatsApp SupportApparel SalesRemote Work Capability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceAfter-Sales SupportChat SupportSocial Media EngagementMicrosoft Office Proficiency

Soft Skills

EmpathyActive ListeningEffective CommunicationGuiding InteractionsTimely Follow-Up

Tools & Technologies

WhatsAppChat PlatformsE-Commerce Systems

Industry Keywords

Fashion Industry KnowledgeLuxury Clothing BrandRemote Work Model

About the role

Key responsibilities & impact

Multichannel CUSTOMER SERVICE agent handling 5 simultaneous screens (WhatsApp and social media) for the e-commerce of a luxury clothing brand
Responsible for after-sales support
Must listen carefully to customers, engage them, guide interactions efficiently, and demonstrate empathy to understand customer needs
Quick and timely follow-up with customers

Requirements

What you’ll need

High school diploma or equivalent
Experience in apparel sales/customer service or e-commerce (preferred)
Basic knowledge of the fashion industry (preferred)
Experience providing support via Chat and WhatsApp
Ability to work in a remote/home office model
Have an adequate home office workspace (desk, chair, and a quiet environment)
Residence in São Paulo / Greater São Paulo
Availability to work on-site at the Osasco office when required by the company/management
Wired internet connection with more than 10 Mbps (must use a wired connection, not Wi‑Fi)
Ability to handle multiple work platforms (WhatsApp, chat, and Microsoft Office)

Benefits

Comp & perks

Meal allowance
Dental assistance
Childcare assistance (children up to 24 months)
Transportation voucher
Life insurance
TotalPass
Bonus according to client policy
Discounts on courses, university programs and theme parks