XOSI HomeAgent

Call Center Representative

• Lead a remote (home-office) customer service (SAC) team supporting various Home products.
• Responsible for managing and monitoring employee performance using KPI/indicator reports.
• Provide feedback and develop action plans for team development.
• Supervise inbound customer service teams.

Call Center Operations Supervisor

Ecommerce

• Agente de solução em atendimento Multiskill com 5 telas simultâneas via voz, e-mail, chat e redes sociais do e-commerce de uma rede de marcas de roupa de grife;
• Você irá atender trocas e devoluções, estorno e reembolso;
• Direcionar as reclamações e elogios recebidos aos setores/departamentos responsáveis;
• Em todos os canais de comunicação é necessário ouvir atentamente o cliente buscando sempre o envolver, conduzir de forma prática o contato, possuir empatia, compreendendo a necessidade do cliente;
• Nas mídias sociais será responsável por responder as reclamações e elogios dos clientes dos nossos anúncios.

Agente de SAC III – E-commerce, Vestuário

• Handle customer interactions via voice and Microsoft Teams;
• Guide customers in using company systems and the corporate app;
• Explain features, processes, workflows, and operational requirements;
• Assist with sending documentation and understanding usage rules;
• Address inquiries related to sensitive shipments (high volume or high value);
• Adhere to safety and security protocols applicable to the transportation and logistics sector;
• Log interactions, referrals, and information in the system;
• Escalate issues according to the established support workflow.

Customer Support Agent (Level III) – Onboarding

• Multichannel CUSTOMER SERVICE agent handling 5 simultaneous screens (WhatsApp and social media) for the e-commerce of a luxury clothing brand
• Responsible for after-sales support
• Must listen carefully to customers, engage them, guide interactions efficiently, and demonstrate empathy to understand customer needs
• Quick and timely follow-up with customers

Sales Agent III – E-commerce, Apparel

• You will be responsible for entering data into systems and platforms, ensuring that all product/registration information is accurate and aligned with our client's guidelines.
• Proactively identify and resolve issues related to product descriptions.

Customer Service Agent, Product Registration

Insurance

• Make sales by phone or chat for auto, home and life insurance;
• Use a consultative approach focused on identifying sales opportunities from leads who visit the website and request quotes;
• Understand the customer’s needs in order to offer the products/services that best meet their expectations;
• Manage and handle leads’ objections to close the sale.

Outbound Sales Agent, Insurance

Analyst

• Capacidade para estruturar pastas lógicas e fáceis de navegar, evitando duplicidade de dados.
• Atenção a Detalhes: Essencial para a aplicação da política do "privilégio mínimo".
• Proatividade e Resolução de Problemas: Foco em monitorar alertas do Bitdefender e logs do SFTP.
• Atuação na configuração e monitoramento de ativos de rede.
• Instalação, configuração e manutenção de servidores em ambiente Linux.
• Criação, modificação e revogação de acessos de usuários utilizando Active Directory (AD) integrado com Samba.
• Administração de rotinas de segurança para proteger os ativos da empresa.
• Experiência na arquitetura de conteúdo, controle de acessos e ciclo de vida de arquivos.
• Implementação e manutenção da ferramenta OCS Inventory para mapeamento automatizado de hardware e software.
• Responsável pela criação e manutenção da base de conhecimento da empresa.

Analista de Infraestrutura, Júnior

• Contact partner restaurants that have experienced a recent decline in activity to re-engage them on the app, helping generate new orders and boost their sales.
• Offer campaigns, discount coupons, menu setup, and any other necessary measures to increase their visibility on the platform.
• Propose affordable promotional investments.
• Manage and overcome leads' objections to close sales.

Outbound Engagement Customer Service Agent – Benefits Activation – Delivery App

• Handle customer interactions via voice and Microsoft Teams
• Guide customers in using company systems and the corporate app
• Explain features, processes, workflows and operational requirements
• Assist with sending documentation and clarifying rules of use
• Address inquiries related to sensitive shipments (high volume or high value)
• Follow safety regulations applicable to the transportation and logistics sector
• Record interactions, referrals and relevant information in the system
• Escalate requests according to the established service flow