XOSI HomeAgent

Call Center Representative

• Contact partner restaurants that have experienced a recent decline in activity to re-engage them on the app, helping generate new orders and boost their sales.
• Offer campaigns, discount coupons, menu setup, and any other necessary measures to increase their visibility on the platform.
• Propose affordable promotional investments.
• Manage and overcome leads' objections to close sales.

Outbound Engagement Customer Service Agent – Benefits Activation – Delivery App

• Handle customer interactions via voice and Microsoft Teams
• Guide customers in using company systems and the corporate app
• Explain features, processes, workflows and operational requirements
• Assist with sending documentation and clarifying rules of use
• Address inquiries related to sensitive shipments (high volume or high value)
• Follow safety regulations applicable to the transportation and logistics sector
• Record interactions, referrals and relevant information in the system
• Escalate requests according to the established service flow

Level 1 Customer Service Representative – Consultative Support (SAC)

Operations

• Act as leader of customer service teams, ensuring excellence in support for various types of inquiries related to products and services.
• Manage customer service operations across multiple channels: Voice, WhatsApp, Email and Chat.
• Lead Outbound Sales (proactive sales) teams, monitoring performance and results.
• Perform integrated management of performance indicators (targets, productivity, quality) and people management (development, feedback and engagement).
• Analyze operational results and implement corrective actions and continuous improvement measures.

Operations Supervisor – Retention/Outbound Sales – Insurance

• Engage pharmacies, supermarkets, and other merchants to activate discount plans
• Offer campaigns, discount coupons, and set up menus—anything necessary to increase their visibility on the platform
• Propose affordable promotional investments
• Manage and overcome leads' objections to close sales.

Outbound Customer Service Agent – Benefits Activation

• Handle customer interactions via voice calls and Microsoft Teams;
• Guide customers on using company systems and the corporate app;
• Explain features, processes, workflows and operational requirements;
• Assist with sending documentation and understanding usage rules;
• Address inquiries related to sensitive shipments (high volume or high value);
• Comply with safety standards applied in the transportation and logistics sector;
• Record interactions, referrals and information in the system;
• Escalate requests according to the defined support/escalation process.

Outbound Engagement Customer Service Agent – Benefits Activation – Delivery App

Level 1 Customer Service Representative – Consultative Support (SAC)

Operations Supervisor – Retention/Outbound Sales – Insurance

Outbound Customer Service Agent – Benefits Activation

Level 1 Customer Service Agent – Consultative Customer Support