XOSI HomeAgent

Call Center Representative

• Conduct surveys with customers following their interaction with our services.
• Accurately record customers' responses and feedback in the system and data collection tools.
• Identify opportunities for improvement based on information gathered during the surveys.
• Collaborate with other departments to share insights and ensure identified issues are resolved.
• Maintain high standards of customer service, ensuring a positive customer experience.

Customer Service Agent II – Seasonal

• Contact partners (restaurants) that have recently experienced a drop in activity to re-engage them on the app, helping generate new orders and boost their sales.
• Propose campaigns, discount coupons, menu setup, and any other necessary actions to increase their visibility on the platform.
• Offer affordable investment options.
• Manage and overcome leads' objections to close sales.

Active Engagement Support Agent – Benefits Activation, Delivery App

• Contact restaurant partners who have had a recent drop in activity to re-engage them on the app, helping them receive new orders and boost their sales.
• Offer campaigns, discount coupons, menu setup and anything else necessary for them to gain more visibility on the platform.
• Propose affordable investment options to the partner.
• Manage and overcome leads' objections to close the sale.

Active Customer Service Agent – Benefits Activation

Sales

• Conduct sales via phone or chat for auto, home, and life insurance;
• Use a consultative approach focused on identifying sales opportunities from leads who visit the website and request quotes;
• Understand customer needs to recommend products/services that best meet their expectations;
• Manage and overcome lead objections to close sales.

Outbound Sales Representative — Insurance

• Contact partners (restaurants) who have recently experienced a decline to re-engage them on the app, helping them generate new orders and boost their sales.
• Offer campaigns, discount coupons, menu setup and any other necessary actions to increase their visibility on the platform.
• Propose affordable investment options for the partner.
• Manage and overcome leads' objections to close sales.

Customer Service Agent II – Seasonal

Active Engagement Support Agent – Benefits Activation, Delivery App

Active Customer Service Agent – Benefits Activation

Outbound Sales Representative — Insurance

Active Customer Service Agent – Benefits Activation – Delivery App