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Call Center Operations Supervisor
XOSI HomeAgentLead a home office customer service team for various Home products. Manage team performance, provide feedback and create development plans.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing remote customer service teams, focusing on performance monitoring, team development, and effective communication. Proficient in utilizing KPI reports to drive team success and ensure high-quality customer service.
Highest-signal resume keywords
Remote Team ManagementKPI Performance MonitoringCustomer Service LeadershipBusiness Administration DegreeTechnology Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementTeam DevelopmentCustomer Service StrategyKPI ReportingAction Planning
Soft Skills
Effective CommunicationFeedback DeliveryAdaptability
Tools & Technologies
Customer Service SoftwareRemote Collaboration Tools
Industry Keywords
Home ProductsInbound Customer ServiceOutbound Customer ServiceHome-Office Model
About the role
Key responsibilities & impact- Lead a remote (home-office) customer service (SAC) team supporting various Home products.
- Responsible for managing and monitoring employee performance using KPI/indicator reports.
- Provide feedback and develop action plans for team development.
- Supervise inbound customer service teams.
Requirements
What you’ll need- Experience working in a remote/home-office model.
- Have an appropriate home-office workspace (desk, chair, and a quiet environment).
- Reside in São Paulo / Greater São Paulo.
- Availability to occasionally work at our Osasco, SP office.
- Wired internet connection with speeds over 10 Mbps (do not use Wi‑Fi).
- Experience managing teams of outbound (active) or inbound (receptive) customer service agents.
- Academic background in Business Administration, Marketing, or related fields (degree completed or in progress).
- Comfortable with technology and quick to learn new software.
Benefits
Comp & perks- Meal allowance (Vale Alimentação)
- Health insurance
- Dental insurance
- Childcare allowance (for children up to 24 months)
- Transportation voucher
- Life insurance
- TotalPass
- Discounts on courses, university tuition, and amusement parks.