Customer Support Agent (Level III) – Onboarding

XOSI HomeAgent

Customer support agent managing inquiries via voice and Microsoft Teams for a logistics technology firm. Responsible for guiding clients through corporate applications and processes.

Posted 7/20/2026full-timeOsasco • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while guiding customers through company systems and processes. Adheres to safety and security protocols in the transportation and logistics sector, ensuring effective customer interactions and issue resolution.

Highest-signal resume keywords

Customer Interaction ManagementVerbal Communication SkillsWritten Communication SkillsProblem-Solving SkillsRemote Work Capability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Consultative ProfilePatient AttitudeSolution-Oriented Approach

Tools & Technologies

Microsoft Teams

Industry Keywords

TransportationLogisticsSafety ProtocolsOperational RequirementsHigh Volume ShipmentsHigh Value Shipments

About the role

Key responsibilities & impact

Handle customer interactions via voice and Microsoft Teams;
Guide customers in using company systems and the corporate app;
Explain features, processes, workflows, and operational requirements;
Assist with sending documentation and understanding usage rules;
Address inquiries related to sensitive shipments (high volume or high value);
Adhere to safety and security protocols applicable to the transportation and logistics sector;
Log interactions, referrals, and information in the system;
Escalate issues according to the established support workflow.

Requirements

What you’ll need

High school diploma or equivalent;
Ability to work in a remote (home office) model;
Have an appropriate workspace for home office (desk, chair, and a noise-free environment);
Residence in São Paulo / Greater São Paulo;
Availability to work on-site at the Osasco office when required by the company/management;
Wired internet connection with more than 10 Mbps (do not use Wi-Fi);
Strong verbal and written communication skills;
Consultative, patient, and solution-oriented profile;
Ability to clearly explain processes and guide users;
Availability to work Monday to Friday, 9:00 AM to 6:00 PM.

Benefits

Comp & perks

Meal allowance
Childcare assistance (for children up to 24 months)
Transportation allowance
TotalPass
Life insurance
Discounts on courses, university tuition, and theme parks.