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Level 1 Customer Service Representative – Consultative Support (SAC)
XOSI HomeAgentCustomer Service Agent focused on E-commerce support for a chocolate network. Required to work from home office while ensuring customer satisfaction and operational efficiency.
About the role
Key responsibilities & impact- Handle customer interactions via voice and Microsoft Teams
- Guide customers in using company systems and the corporate app
- Explain features, processes, workflows and operational requirements
- Assist with sending documentation and clarifying rules of use
- Address inquiries related to sensitive shipments (high volume or high value)
- Follow safety regulations applicable to the transportation and logistics sector
- Record interactions, referrals and relevant information in the system
- Escalate requests according to the established service flow
Requirements
What you’ll need- High school diploma
- Ability to work in a home-office model
- Have a suitable home-office setup (desk, chair and a noise-free environment)
- Reside in São Paulo / Greater São Paulo
- Availability to work on-site at the Osasco office when required by the company/leadership
- Wired internet connection with more than 10 Mbps (do not use Wi‑Fi)
- Good verbal and written communication skills
- Consultative, patient and solution-oriented profile
- Strong customer relationship skills
- Ease in explaining processes and guiding users
- Availability to work Monday to Friday – 09:00 to 18:00
Benefits
Comp & perks- Meal allowance
- Childcare assistance (children up to 24 months)
- Transportation allowance
- TotalPass
- Life insurance
- Discounts on courses, higher education and amusement parks
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer interactionsMicrosoft Teamsdocumentationsensitive shipmentsrecording interactions
Soft Skills
verbal communicationwritten communicationconsultativepatientsolution-orientedcustomer relationshipease in explaining processes
Certifications
high school diploma