Customer Support

• Serve as the direct supervisor of the CS Leads and CSRs on your team
• Provide day-to-day support, subject matter expertise, and coaching for CSRs
• Drive productivity through contact prioritization via queue management and adherence monitoring
• Work with the CS Leads to check in with each team member at the start of each shift
• Stay present and available for the broader Customer Service team
• Host regular one-on-one meetings with team members to review weekly performance and provide coaching
• Ensure that CS Leads and CSRs actively adhere to their schedules
• Complete project work, such as Promo Code requests, financial transactions, and vendor communications
• Stay up-to-date on Minted products, services, and policy details
• Promote and build a positive and friendly environment supporting good morale and cooperation
• Collaborate with cross-functional team members and leaders from other customer-facing teams
• Build close partnerships with leaders at Minted’s global sites
• Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience
• Produce a Weekly Business Review that outlines the performance of your team

Seasonal Customer Service Team Supervisor

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
• Answer customer phone calls, capturing the conversation in a customer case
• Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
• Collaborate with all AMA teams to help solve customer challenges
• Help our members and customers with their inquiries about membership, events, publications, and issues.
• Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
• Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
• Provide excellent customer service to members and customers over the phone, email, or chat.
• Help customers have an amazing experience when reaching out to us.
• Ability to notice trends with issues so they can quickly be reported and addressed.
• Completing other special projects as assigned.

Customer Service Specialist – Temp to Hire

• Create a difference in the lives of customers every single day
• Provide guidance to help customers make decisions about their financial needs
• Complete teller transactions including cashing checks, processing deposits, and withdrawals
• Offer appropriate bank products and services
• Balance and maintain a cash drawer with accuracy and attention to detail.

Customer Service Representative

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

• Coordinate and facilitate academic functions such as enrollment, onboarding, and advising functions
• Serve as a point of contact for matters relating to these functions
• Work collaboratively across the university to ensure a seamless student experience
• Identify gaps in current processes and recommend/develop new ones
• Serve as liaison between team and project managers
• Develop comprehensive communication plans for various processes

Operations Support Specialist

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

• Ensure efficient and smooth day-to-day operations of the delivery team processes and projects.
• Work closely with multiple Team Leads, Solutions Consultants, and business units to schedule, coordinate, and help progress opportunities.
• Collaborate with Inside Sales and Accounts Receivable (AR) departments to monitor the business unit service intake boards and new delivery service engagements.
• Monitor and respond to requests for presales support and work with the delivery team to assign resources.
• Provide scheduling and collaboration support.
• Quote services sold/supported by business units, where appropriate.
• Ensure accurate margin, pricing, and descriptions of product when quoting to clients.
• Monitor contract and license expiration dates sold/supported by delivery service team and coordinate with Sales to facilitate timely renewals, cancellations or service modifications.
• Create Statements of Work (SOW) that fit established guidelines and provide specialized support for SOWs needing customization or deeper technical scoping.
• Assist Business Unit Leaders with quoting, opportunity analysis and forecasting to improve resource scheduling and project planning.
• Troubleshoot billing errors and ensure accurate client-facing credits and/or rebills with AR Team, as needed.
• Support accounting on service agreement setup and invoicing.
• Review accounting agreements for accuracy, where appropriate.
• Collaborate effectively with colleagues in Sales, Finance, and other business units.
• Provide innovative ideas on sales support process improvements and development of services.
• Assist with marketing activities and special projects as defined by the Operations Manager.
• Perform and support activities related to business-unit–specific processes.
• Monitor weekly business unit timesheets for timely submission and accuracy.

Delivery Support Specialist

• Ensure quality customer service by interpreting phone calls for personal and commercial lines insureds and claimants.
• Translate and transcribe documents and recordings accurately.
• Translate verbally phone conversations and rewrite documents in both English and Spanish.
• Participate on phone calls between Sentry and Claimants.
• Interpret various dialect meanings while translating verbally or in written form.
• Provide translation services to all Sentry offices.
• Translate a high volume of calls daily.
• Provide a high quality of customer service for internal and external customers.

Customer Service Representative, Translator

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

• Create a difference in the lives of our customers every single day.
• Providing guidance to help customers make decisions about their financial needs.
• Completing teller transactions including cashing checks, processing deposits, and withdrawals.
• Offering appropriate bank products and services.
• Balancing and maintaining a cash drawer with accuracy and attention to detail.

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
• Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
• Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
• Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
• Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
• Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
• Develop and update user-facing support documentation, including video content, help articles.
• Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
• Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
• Serve as an internal voice and advocate for our customer base and end users.

Client Success Support Specialist

• Create a difference in the lives of our customers every single day
• Providing guidance to help customers make decisions about their financial needs
• Completing teller transactions including cashing checks, processing deposits, and withdrawals
• Offering appropriate bank products and services
• Balancing and maintaining a cash drawer with accuracy and attention to detail.

• Provide friendly and knowledgeable customer support through email, live chat, and inbound phone calls using Zendesk.
• Assist customers with product questions, order updates, returns, cancellations, promotions, and discount adjustments.
• Deliver an empathetic, solution-focused experience.
• Document customer interactions accurately.
• Navigate multiple systems efficiently.
• Ensure every customer receives timely and professional support.

Tier 1 Customer Support – Baby Products, Email, Chat, Phones

• Interaction with customers, i.e., insurance applicants, to handle formal disputes of incorrect information.
• Respond to applicants’ questions via phone and email in a timely manner.
• Review Fair Credit Reporting Act (FCRA) reports and work closely with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline.
• Correct erroneous reports.
• Coordinate with insurance clients to ensure updated information is received.
• Track all related case information in Salesforce.
• Responsibilities will expand to other tasks and projects as your experience and knowledge increases.

Senior Customer Service Administrator – IntelliScript

• Support role working directly with loans, customer accounts, inquiries, and items directly related to client satisfaction
• Supports sales teams in executing a One Bank strategy and growing market share
• Responsible for retaining and deepening client relationships by providing exceptional client experience and support
• Leads all efforts in business account openings, funding, and maintenance
• Works closely with various stakeholders to ensure proper lien position and a minimal number of loan exceptions

Healthcare Banking Support Specialist

• The Collection Support Specialist will perform a variety of administrative services within the Collections Department.
• Will become familiar with a variety of company processes including pieces of first- and third-party collections, client and company requirements, as well as Federal and State collection laws.
• Work closely with and take direction from Collections Management.
• Prepares pay-off letters for banks and title companies; Sends Itemized Statements to debtors; Assists Third Party Account Managers with administrative tasks; Performs other duties as assigned.
• May assist with special projects.
• Provides input for errors and irregularities.
• Will be trained on collections software and vendor systems.

Collection Support Specialist

• Set up and troubleshoot wired/wireless LANs and workgroup Laptops, and Mobile (Android and iOS) hardware issues, video conferencing and A/V equipment, related software.
• Manage Applications and VOIP support and assist with the escalation of tickets to the IT Manager for complex issues.
• Resolve connectivity issues with users both in-person and remotely.
• Provision, configure, ship and support laptop hardware, mobile devices and related equipment for new hires.
• Onboard and offboard users efficiently by managing account creation, access provisioning, security settings, and license allocation.
• Software installation and patching.
• Communicate clearly and professionally with stakeholders, following up as needed.
• Effectively document support requests, updates, and resolutions in our ticketing system.
• Resolve support requests in an appropriate amount of time according to our SLA.

Customer Support jobs in Wisconsin

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Seasonal Customer Service Team Supervisor

Customer Service Specialist – Temp to Hire

Customer Service Representative

Bilingual Customer Service, Spanish-English

Operations Support Specialist

Customer Service Representative

Customer Service Representative

Delivery Support Specialist

Customer Service Representative, Translator

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Client Success Support Specialist

Customer Service Representative

Tier 1 Customer Support – Baby Products, Email, Chat, Phones

Senior Customer Service Administrator – IntelliScript

Healthcare Banking Support Specialist

Collection Support Specialist

Information Support Specialist