Customer Support

• Ability to pass product and process testing following training
• Receives and documents all customer interactions in real time
• Corresponds to customer interactions via email, phone, text or chat
• Maintains contact center metrics including customer satisfaction, productivity and adherence
• Responds to and resolves customer technical and non-technical inquiries and issues
• Assists customers with installation and issue resolution in the moment
• Assists customers with troubleshooting issues and offer accurate information in the moment
• Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions
• Maintains product knowledge through training and continuing education
• Escalates more complex inquiries or complaints appropriately to specialized teams
• Maintain Outlook email inbox, calendar, and tasks regularly
• Other duties as assigned

Customer Experience Technical Representative – Weekend

Customer Experience Technical Representative – Weekend Front

Customer Experience Technical Representative – Weekend Core

• Oversees the work of the department’s advisor positions
• Assigns, monitors, and reviews advisor work to support accuracy, consistency, timeliness
• Reviews candidate communications and related materials to support quality
• Provides guidance to advisors regarding candidate inquiries
• Monitors workload, response times, inquiry trends, and escalates matters
• Ensures advisors are informed about changes to NCBE’s products and services
• Collects data and prepares reports on candidate inquiries and service activity
• Supports the development and maintenance of department procedures
• Identifies opportunities to update or improve procedures
• Conducts performance evaluations and addresses performance concerns.

Customer Service Supervisor – Candidate Services

• Respond to incoming customer calls, addressing their questions and providing service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Small Business Customer Service Representative

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Storage Cleaner, Customer Service Representative

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Bilingual Customer Service Representative

• Interact with WM Customers via Multi-Channel Customer Service
• Handle 60-80 contacts a day in a fast-paced/high-volume environment
• Use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries
• Provide one call resolution for customer issues
• Identify opportunities to cross sell additional products and services
• Negotiate and document service type, pricing, billing, and other required information
• Attempt to retain customers who call to cancel services
• Meet or exceed service and operational standards established for the call center

Customer Service Representative

• Investigate, triage, and resolve customer-reported issues across Electric's SaaS platform and desktop applications
• Handle a high volume of concurrent cases with disciplined follow-up
• Reproduce and document product bugs with enough technical detail
• Evaluate browser console logs, network requests, and application errors
• Escalate complex or unresolvable issues to Senior Specialists or Engineering
• Complete technical tasks submitted by Customer Success Managers
• Contribute to internal and external knowledge base articles
• Identify and surface patterns in customer issues to Support leadership
• Work across teams — CS, Product, Engineering

Senior Product Support Specialist

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Customer Service – Temporary

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Chat & Community Support Specialist

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Customer Care Agent

• Handle inbound and outbound customer calls in a professional and courteous manner
• Identify customer needs and recommend appropriate products or services
• Guide customers step-by-step through the process of signing up for products and services using the company website and portal
• Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process
• Meet or exceed sales, retention, and performance goals
• Accurately document customer interactions in company systems
• Resolve customer concerns with patience and a solution-oriented approach
• Maintain a high level of product and system knowledge through ongoing training
• Adherent to company policies, procedures, and ethical standards
• Collaborate effectively with team members and support group decisions

Customer Support, Inside Sales Representative

• Manage personnel actions such as selection, hiring, training, salary and bonus adjustments, performance appraisals, and promotions.
• Plan and monitor service workflows of assigned area(s).
• Ensure processes and procedures mitigate E&O exposure and ensure staff operate within their underwriting authority.
• Plan and monitor workload and staffing levels to meet service-level agreements and sales goals.
• Monitor Customer Care retention, book value, and growth.
• Audit Customer Care interactions and complete file reviews to ensure quality customer service.
• Provide coaching to staff to achieve sales and quality assurance goals.
• Handle escalated issues.
• Maintain strong relationships with third-party vendors and agency partners to ensure quality service.
• Handle complaints and monitor customer feedback.
• Perform marketing activities for Customer Care in conjunction with regional sales managers.
• Conduct agency meetings and manage new agency enrollments.
• Monitor agency sales goals that impact Customer Care revenue.
• Support companywide initiatives and change management for current and future products and services.

Customer Care Supervisor – Commercial Lines

• Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Customer Service Team Lead – Bilingual

• Serve as the first point of contact for members, clients, or customers.
• Handle inbound and outbound calls, responding to text messages and emails.
• Manage case work and document interactions accurately.
• Ensure a positive customer experience.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Collaborate with internal teams to resolve customer concerns.

Member Support Specialist

• Lead and manage a team of 12–15 associates responsible for delivering high-quality, phone and transaction-based customer service, while fostering an inclusive and engaging team environment
• Oversee daily operations by setting performance goals, monitoring results, and driving accountability to meet or exceed service and productivity targets
• Coach and develop associates through regular feedback, performance discussions, and use of reporting and insights to improve individual and team effectiveness
• Ensure quality service delivery by overseeing call and transaction quality standards, monitoring performance, and driving continuous improvement initiatives
• Use data and workforce insights to optimize scheduling, staffing, and work allocation, leveraging trends and forecasting to maximize efficiency
• Act as a point of escalation for complex issues, ensuring timely resolution while identifying opportunities to improve processes and enhance the customer experience
• Partner with leadership and cross-functional teams to support business initiatives, align to strategic priorities, and implement process improvements
• Support team engagement and culture by recognizing contributions, reinforcing positive performance, and promoting a collaborative, high-performing environment
• Perform other duties as needed to support the commitments made to our customers

Manager, Customer Service – LTC Transactions

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service
• Troubleshoot and resolve complex account or technical issues using available tools and resources
• Promote Associated Bank products and services that meet customers’ needs
• Mentor and train new team members to ensure consistent, high-quality service delivery
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty
• Collaborate with colleagues across teams to improve processes and customer experiences
• Uphold compliance with all bank policies, procedures, and regulations

Customer Care Representative – 2nd Shift

Bilingual Customer Care Representative – English, Spanish

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Customer Experience Technical Representative – Weekend

Customer Experience Technical Representative – Weekend Front

Customer Experience Technical Representative – Weekend Core

Customer Service Supervisor – Candidate Services

Small Business Customer Service Representative

Storage Cleaner, Customer Service Representative

Bilingual Customer Service Representative

Customer Service Representative

Senior Product Support Specialist

Customer Service – Temporary

Chat & Community Support Specialist

Customer Care Agent

Customer Support, Inside Sales Representative

Customer Care Supervisor – Commercial Lines

Customer Service Team Lead – Bilingual

Member Support Specialist

Manager, Customer Service – LTC Transactions

Customer Care Representative – 2nd Shift

Bilingual Customer Care Representative – English, Spanish

Customer Service Representative