Senior Customer Service Administrator – IntelliScript

Milliman

Customer Service Administrator handling formal disputes and customer inquiries for insurance applicants. Collaborating with clients and ensuring accurate case information via Salesforce.

Posted 7/15/2026full-timeBrookfield • Wisconsin • 🇺🇸 United StatesSenior💰 $26 - $46 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on dispute resolution and effective communication. Proficient in managing case information and utilizing Microsoft Office tools to support administrative tasks.

Highest-signal resume keywords

Customer Service ExperienceDispute ResolutionSalesforce TrackingMicrosoft Office ProficiencyAdministrative Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Dispute ResolutionCase ManagementReport CorrectionData ReinvestigationAdministrative Support

Soft Skills

Effective CommunicationTimely ResponseProblem Solving

Tools & Technologies

SalesforceMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Fair Credit Reporting ActInsuranceCustomer Interaction

About the role

Key responsibilities & impact

Interaction with customers, i.e., insurance applicants, to handle formal disputes of incorrect information.
Respond to applicants’ questions via phone and email in a timely manner.
Review Fair Credit Reporting Act (FCRA) reports and work closely with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline.
Correct erroneous reports.
Coordinate with insurance clients to ensure updated information is received.
Track all related case information in Salesforce.
Responsibilities will expand to other tasks and projects as your experience and knowledge increases.

Requirements

What you’ll need

High school diploma or GED required
Intermediate proficiency in Microsoft Word, Excel, and Outlook
Minimum of 5 years of customer service experience, preferably in a phone-based environment
At least 5 years of administrative experience.

Benefits

Comp & perks

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions.
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
Holidays – A minimum of 10 paid holidays per year.
Family Building Benefits – Includes adoption and fertility assistance.
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
Life Insurance & AD&D – 100% of premiums covered by Milliman.
Short-Term and Long-Term Disability – Fully paid by Milliman.