Customer Service Representative

National Exchange Bank & Trust

Customer Service Representative at National Exchange Bank & Trust providing guidance on financial needs and transactions while completing teller transactions with accuracy.

Posted 7/16/2026part-timeFond du Lac • Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong interpersonal skills to effectively guide customers in their financial decisions while ensuring accuracy in teller transactions. Proficient in operating standard office and banking equipment, with a focus on customer service and communication.

Highest-signal resume keywords

Interpersonal SkillsTeller TransactionsCustomer ServiceMicrosoft Office SuiteHigh School Diploma

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Teller TransactionsCash HandlingBalancing Cash Drawer

Soft Skills

Interpersonal SkillsEffective CommunicationEmpathy

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft Teams

Industry Keywords

Bank ProductsFinancial NeedsCustomer Guidance

About the role

Key responsibilities & impact

Create a difference in the lives of our customers every single day
Providing guidance to help customers make decisions about their financial needs
Completing teller transactions including cashing checks, processing deposits, and withdrawals
Offering appropriate bank products and services
Balancing and maintaining a cash drawer with accuracy and attention to detail.

Requirements

What you’ll need

Interpersonal skills necessary to relate to and empathize with customers and coworkers
Be able to operate standard office, and bank equipment and required software including Microsoft Word, Excel, Outlook, and Teams
Ability to communicate effectively via phone, email and in person
A high school diploma or equivalent.

Benefits

Comp & perks

Health, Dental, and Vision Insurance
Health Savings Account with Employer Contributions
Short and Long Term Disability
Employer Paid Life and AD&D Insurance
Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
401(k) with Employer Match & Profit Sharing
Paid Time Off
Flexible scheduling
Education Assistance Program
Product & Service Discounts & more!