Information Support Specialist

FlexTrades

Information Support Specialist providing advanced technical support for IT-related issues at FlexTrades. Responsibilities include onboarding new hires and managing applications support.

Posted 7/14/2026full-timeHudson • Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Proficient in troubleshooting and supporting wired/wireless LANs, mobile devices, and desktop hardware, with a strong focus on customer service and effective communication. Experienced in managing IT support processes, including ticketing systems, user onboarding, and adherence to IT security policies.

Highest-signal resume keywords

Desktop Support ExperienceMicrosoft 365 AdministrationMobile Device ManagementVOIP SupportProblem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingHardware ConfigurationSoftware InstallationPowerShell ScriptingCloud-Based ApplicationsWindows 11A/V Equipment SupportTicketing System DocumentationNetwork Connectivity ResolutionIT Security Policies

Soft Skills

Customer Service SkillsClear CommunicationOrganizational SkillsTeamworkMultitasking

Tools & Technologies

Microsoft 365ExchangeTeamsSharePointEntra IDAteraIBM MaaS360Video Conferencing ToolsVOIP SystemsTicketing Systems

Industry Keywords

Help Desk EnvironmentRemote Workforce SupportHardware Inventory ManagementEnd-User SupportIT Best Practices

Tech Stack

Tools & technologies

AndroidAzureCloudiOSVoIP

About the role

Key responsibilities & impact

Set up and troubleshoot wired/wireless LANs and workgroup Laptops, and Mobile (Android and iOS) hardware issues, video conferencing and A/V equipment, related software.
Manage Applications and VOIP support and assist with the escalation of tickets to the IT Manager for complex issues.
Resolve connectivity issues with users both in-person and remotely.
Provision, configure, ship and support laptop hardware, mobile devices and related equipment for new hires.
Onboard and offboard users efficiently by managing account creation, access provisioning, security settings, and license allocation.
Software installation and patching.
Communicate clearly and professionally with stakeholders, following up as needed.
Effectively document support requests, updates, and resolutions in our ticketing system.
Resolve support requests in an appropriate amount of time according to our SLA.

Requirements

What you’ll need

2+ year college degree in IT or equivalent technical training and work experience
2+ years desktop support experience in a corporate help desk environment; including 1+ years in a role supporting a remote workforce
Ability to manage hardware inventory, including shipping and receiving company assets
Experience in analysis, diagnosis, and resolution of computer and telephony problems for end-users
Proficiency with computer hardware/software, including the Office product suite with Microsoft 365 Administration, Exchange (On-Prem, Hybrid, M365), Teams, SharePoint, Entra ID (Azure AD), Windows 11
Working knowledge of Cloud-Based Applications listed above, PowerShell Scripting, configuring and supporting Mobile devices (iOS), Mobile Device Management (Atera, IBM MaaS360), printers, video conferencing and A/V equipment
Knowledge in supporting VOIP cloud-based phone systems
Strong customer service skills, with the ability to communicate clearly in spoken and written English
Experience following IT Security policies and best practices
Sound judgment, problem solving, and conflict resolution skills
Great organizational skills and teamwork, with ability to multitask, prioritize, take detailed case notes and meet deadlines
Interest in up scaling your professional development with courses and certifications.

Benefits

Comp & perks

Medical, Dental, Vision, Disability and Life Insurance coverage offered
Paid holidays, Vacation, & Birthday PTO
Company sponsored personal wellness plan
Home office equipment provided