FlexTrades

General

• Partner closely with Technical Recruiting to initiate background checks (BG), drug tests (DT), motor vehicle reports (MVR), and any additional required pre-employment screenings prior to technician deployment
• Process onboarding documentation within our ATS, HRIS, and third-party platforms, including new hire paperwork, Form I-9 completion, and ITAR pre-certification, ensuring accuracy and compliance
• Monitor and maintain all active pre-employment processes, including BG/DT/MVR results, onboarding documentation, and Form I-9 completion throughout the workday to ensure timely progress toward deployment
• Support rapid deployment timelines by prioritizing urgent screenings and onboarding requirements
• Communicate effectively with technicians throughout the pre-employment process via phone, text, and email, providing guidance, troubleshooting issues, and addressing delays or time-sensitive concerns
• Collaborate with internal teams and external vendors to resolve pre-employment issues quickly and efficiently while maintaining a high level of customer service
• Serve as a champion of FlexTrades Core Values by Moving the Line, Being the Next, Elevating Others, Pulling the Wagon, Enjoying the Journey, and Giving Back
• Perform additional duties and responsibilities as assigned

Pre-Employment Specialist

Customer Support

• Set up and troubleshoot wired/wireless LANs and workgroup Laptops, and Mobile (Android and iOS) hardware issues, video conferencing and A/V equipment, related software.
• Manage Applications and VOIP support and assist with the escalation of tickets to the IT Manager for complex issues.
• Resolve connectivity issues with users both in-person and remotely.
• Provision, configure, ship and support laptop hardware, mobile devices and related equipment for new hires.
• Onboard and offboard users efficiently by managing account creation, access provisioning, security settings, and license allocation.
• Software installation and patching.
• Communicate clearly and professionally with stakeholders, following up as needed.
• Effectively document support requests, updates, and resolutions in our ticketing system.
• Resolve support requests in an appropriate amount of time according to our SLA.

Information Support Specialist

Manager

• Support up to 75 technicians for one client
• Proactively communicate with Technicians and Clients to ensure a balanced and successful assignment
• Meet minimum communication requirements including onsite daily check-ins, bi-weekly Technician check-ins, and monthly Client meetings
• Contribute to project success by improving success rates on assignments
• Manage new technician arrivals and address any issues at the hotel
• Handle Technician disciplinary measures related to performance and policy violations
• Uncover new opportunities at the client through strong relationships
• Work with the safety team to ensure appropriate safety practices are followed
• Assist in handling onsite injuries by coordinating communication as needed

Onsite Engagement Manager

Recruitment

• Partner w/ Senior Manager of Technical Recruiting to create content and lead team meetings to drive fulfillment results
• Leverage and champion AI-enabled tools and automation to enhance sourcing, screening, and recruiting efficiency
• Develops and executes recruitment strategies to attract top-tier technical talent
• Perform skill reviews, character assessments and evaluate technicians during the selection process to ensure placement best practices are being coached and implemented
• Assist and support the Senior Manager of Technical Recruiting in maintaining the selection process for current openings and pipeline opportunities
• Review and monitor the Technician Determination List
• Monitor and analyze recruiting metrics to improve efficiency and effectiveness
• Lead day-to-day of recruiting team, including providing direction, coaching and guidance to Technical Recruiters
• Monitor recruiters’ priorities and progress through the week to meet fulfillment targets
• Hold weekly 1:1 meeting with Recruiters to review individual dashboards
• Coach/Counsel Technical Recruiter performance
• Complete reviews with Technical Recruiters according to the company review process and schedule
• Interview and train new hires to recruiting team, to include creation or updating of training content
• Collaborate with all FlexTrades departments such as Sales, Operations, Accounting, Marketing, IT, Safety, HR, etc. as needed to support recruiting & fulfillment outcomes

Technical Recruiting Manager

Marketing

• Program Development: create and launch new demand generation initiatives focused on technician acquisition and bench re-engagement.
• Email Marketing: plan, build, and optimize email marketing campaigns to nurture leads and drive engagement across the funnel.
• Digital Marketing: manage and optimize the efficient use of job boards and company review sites to drive brand awareness, improve acquisition, and identify skilled technicians aligned to client demand.
• Communications: drive candidate communication programs, newsletters, spotlights, and related programs to build a loyal, long-term technician community.
• Candidate Flow Optimization: collaboration with recruiting and marketing to streamline and optimize lead handoffs, scoring, and funnel progression.
• Reporting & Analysis: own campaign reporting; analyze performance metrics; share insights to improve open rates, application rates, click-through rates, conversions, and pipeline impact.
• Content: coordinate and work closely with team members to develop creative content for marketing initiatives. Explore new channels to expand footprint and alignment with key technician segments including, but not limited to, sociations, career fairs, trade schools, etc.
• All other duties as assigned.

Marketing Specialist

Digital Marketing

• Maintain and optimize company website content, landing pages, user experience, and conversion paths
• Develop and execute organic and paid search strategies to improve website visibility, increase traffic, and generate leads
• Plan, create, schedule, and manage content across company social media platforms
• Coordinate and develop blog articles, website content, and other digital assets
• Support integrated digital marketing campaigns across multiple channels
• Monitor, analyze, and report on website traffic, campaign performance, SEO rankings, and lead generation metrics
• Optimize digital content using SEO best practices
• Work cross-functionally with sales, recruiting, operations, and leadership teams

Digital Marketing Specialist

Payroll

• Own and evolve the HR compliance operating model, including payroll, benefits administration, and regulatory compliance programs
• Develop and execute a long-term strategy for scalable, technology-driven HR operations in a high-growth environment
• Lead and develop a multi-layered HR operations team, including individual contributors and people leaders across pre-employment, HR administration, and HR management functions
• Serve as a trusted advisor to senior leadership on compliance risk, workforce strategy, and employee relations matters
• Drive cross-functional alignment with Finance, Legal, Operations, Sales, Recruiting, Safety, and IT on HR and compliance initiatives
• Design and implement trigger-based, audit-ready workflows that reduce manual intervention and ensure compliance at scale
• Leverage AI, automation, and system integrations to build proactive compliance controls and monitoring mechanisms
• Continuously evaluate and implement new technologies to improve accuracy, efficiency, and compliance outcomes
• Set the organizational strategy for a system-driven, scalable, and compliant pre-employment processes for a fully remote workforce
• Lead team of Pre-employment Specialists to build and continuously improve a technology-enabled onboarding experience that ensures compliance, efficiency, and a strong employee experience
• Set the organizational strategy for multi-state payroll operations and compliance
• Lead HR Generalist in designing, implementing, and continuously optimizing scalable payroll processes supporting a workforce across all 50 states
• Establish and maintain audit-ready documentation and controls for compensation programs, including bonus plans
• Own compliance with federal, state, and local payroll regulations (e.g., wage and hour laws, overtime, paid breaks)
• Partner with HR Director – Employee Engagement and Legal Counsel to ensure competitive, compliant benefits offerings for internal & Technician populations, including participating in annual benefits evaluation & renewal process
• Ensure compliance with all applicable benefits regulations, including mandated leave programs, retirement plans, and contribution limits
• Oversee COBRA administration and ensure adherence to all related regulatory requirements
• Oversee HR Team in leading and administering annual benefits open enrollment for internal & Technician populations
• Own proactive monitoring, interpretation, and implementation of federal, state, and local employment laws and regulations
• Partner with General Counsel to assess regulatory impact and translate legal requirements into operational controls and system-based workflows
• Represent HR in cross-functional Compliance Committee, driving scalable solutions to meet evolving requirements
• Design and maintain a centralized SOP and compliance documentation system
• Ensure audit readiness through consistent documentation, reporting, and internal controls
• Own compliance programs related to AAP, EEO, FLSA, ADA, and other employment regulations
• Establish and oversee investigation protocols and SOPs for workplace concerns, including discrimination, harassment, accommodations, and policy violations
• Train HR team members on investigation best practices, documentation standards, and risk mitigation
• Ensure consistent and defensible documentation of investigation outcomes
• Partner with Legal Counsel as needed on complex or high-risk matters

Director of Human Resources – Payroll and Compliance

Accounting Manager

• Maintain and update payroll data in payroll system related, but not limited to new hires, wage withholdings/garnishments, employee terminations, sick leave accruals, and timekeeping
• Complete/run and distribute reporting items related to weekly payroll as necessary
• Assist with saving and reviewing weekly payroll and billing support
• Enter vendor invoices into accounting system
• Compile and distribute (email) weekly billings to clients
• Assist with compiling billing data and creating and distributing weekly client invoices
• Act as a FlexTrades Core Values champion, by Moving the Line, Being the Next, Elevating Others, Pulling the Wagon, Enjoying the Journey, and Giving Back
• All other duties as assigned