Delivery Support Specialist

Heartland Business Systems

Delivery Support Specialist ensuring efficient and smooth operations of the delivery team processes at Heartland Business Systems in Little Chute, WI.

Posted 7/21/2026full-timeLittle Chute • Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational support capabilities, including scheduling, quoting, and resource management, while effectively collaborating with cross-functional teams to enhance service delivery and process improvements.

Highest-signal resume keywords

SchedulingQuoting ServicesService Management PlatformMicrosoft Office SuiteEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Administrative SupportProject PlanningOpportunity AnalysisBilling TroubleshootingStatement of Work Creation

Soft Skills

CollaborationInnovative Thinking

Tools & Technologies

Ticketing SystemService Management Platform

Industry Keywords

Operational AlignmentBusiness Unit ProcessesService Agreement Setup

About the role

Key responsibilities & impact

Ensure efficient and smooth day-to-day operations of the delivery team processes and projects.
Work closely with multiple Team Leads, Solutions Consultants, and business units to schedule, coordinate, and help progress opportunities.
Collaborate with Inside Sales and Accounts Receivable (AR) departments to monitor the business unit service intake boards and new delivery service engagements.
Monitor and respond to requests for presales support and work with the delivery team to assign resources.
Provide scheduling and collaboration support.
Quote services sold/supported by business units, where appropriate.
Ensure accurate margin, pricing, and descriptions of product when quoting to clients.
Monitor contract and license expiration dates sold/supported by delivery service team and coordinate with Sales to facilitate timely renewals, cancellations or service modifications.
Create Statements of Work (SOW) that fit established guidelines and provide specialized support for SOWs needing customization or deeper technical scoping.
Assist Business Unit Leaders with quoting, opportunity analysis and forecasting to improve resource scheduling and project planning.
Troubleshoot billing errors and ensure accurate client-facing credits and/or rebills with AR Team, as needed.
Support accounting on service agreement setup and invoicing.
Review accounting agreements for accuracy, where appropriate.
Collaborate effectively with colleagues in Sales, Finance, and other business units.
Provide innovative ideas on sales support process improvements and development of services.
Assist with marketing activities and special projects as defined by the Operations Manager.
Perform and support activities related to business-unit–specific processes.
Monitor weekly business unit timesheets for timely submission and accuracy.

Requirements

What you’ll need

2+ years of administrative and/or office support experience including scheduling, planning, etc.
1+ years of experience utilizing a ticketing or service management platform to manage scheduling, assign tasks, monitor work progress, produce reports, and support operational research.
Bachelor’s Degree or equivalent experience
Proficiency in the use of Microsoft products including Outlook, Word, Excel, and PowerPoint
Effective communication skills for collaborating across teams and supporting operational alignment.

Benefits

Comp & perks

Equal Opportunity Employer - Including Disabled and Veterans