Heartland Business Systems

IT Support

• Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
• Remote application and hardware support for workstations, switches, routers, firewalls, servers, and storage.
• Monitor and analyze customer networks, systems, backups, and security appliances.
• Work with customer’s primary field engineer to perform work on an as needed basis.
• Monitor email and phone for client communications and respond in a timely manner.
• Be part of an on-call after-hours rotation with other members of the team one (1) week at a time.

IT Support Desk Engineer I

Backend Engineer

• Develop, implement, and support network services and solutions for consulting clients
• Collaborate with Practice Leads to create and maintain documents and procedures
• Be the Lead Engineer on projects that have multiple different technologies.
• Provide daily updates on all projects and be proactive with communication to all parties.

Technical Architect – Networking

• Develop, implement, and support network services and solutions for consulting clients
• Mentor and share skills with others
• Build a customer-focused relationship with clients
• Identify business challenges and develop specifications and requirements
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute on large projects on time and on budget
• Provide active leadership to ensure tasks are being completed accurately and timely
• Be the Lead Engineer on projects with multiple different technologies
• Provide daily updates on all projects and be proactive with communication

• Develop, implement, and support network services and solutions for consulting clients while mentoring and sharing skills with others
• Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements
• Play an active role by collaborating with Practice Leads to create and maintain documents and procedures
• Execute, with Project Managers and Practice Leads, on large projects on time and on budget
• Provide active leadership and articulate to the Project Management Team what is needed for success and lead the other Engineers to ensure tasks are being completed accurately and timely
• Be the Lead Engineer on projects that have multiple different technologies
• In collaboration with the Project Management Team Members, if applicable, provide daily updates on all projects and be proactive with communication to all parties on timelines, hours, resources, concerns, etc.
• Proactively execute collaboration between different business units to provide a world class experience for the customer
• Demonstrate excellent communication skills and take a leadership role in Team and customer meetings
• Contribute to product selection and research, configuration standards and best practices and educate our sales teams on these products and services so that they can sell them
• Work in a team atmosphere between regional and virtual practices, while at all times maintaining a professional and respectful demeanor
• Maintain current vendor/industry specific certifications and stay current on new products and solutions
• Continue to grow personally along the guidelines of the Engineering skills matrix, improving your skill set around project experience, leadership, certifications and technical expertise

Technical Architect - Networking

• Develop, implement, and support network services and solutions for consulting clients
• Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute, with Project Managers and Practice Leads, on large projects on time and on budget
• Provide active leadership and articulate to the Project Management Team what is needed for success and lead the other Engineers
• Provide daily updates on all projects and be proactive with communication to all parties
• Proactively execute collaboration between different business units to provide a world class experience for the customer
• Demonstrate excellent communication skills and take a leadership role in Team and customer meetings
• Contribute to product selection and research, configuration standards and best practices and educate our sales teams

• The Technical Architect will develop, implement, and support network services and solutions for consulting clients
• Collaborating with Practice Leads to create and maintain documents and procedures
• Executing on large projects on time and on budget
• Provide active leadership and articulate to the Project Management Team what is needed for success
• Lead Engineer on projects that involve multiple different technologies
• Provide daily updates on all projects and proactive communication to all parties regarding timelines, hours, resources, concerns, etc.
• Execute collaboration between different business units to provide a world class experience for the customer
• Maintain current vendor/industry specific certifications and stay current on new products and solutions

• Develop, implement, and support network services and solutions for consulting clients
• Mentor and share skills with others
• Build customer-focused relationships with clients
• Identify business challenges and develop specifications and requirements
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute projects on time and on budget
• Provide active leadership to ensure tasks are completed accurately and timely
• Contribute to product selection and best practices

• Develop, implement, and support network services and solutions for consulting clients
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute on large projects on time and on budget
• Provide active leadership to the Project Management Team
• Be the Lead Engineer on projects that have multiple technologies
• Provide daily updates on all projects and proactive communication with all parties

• Develop, implement, and support network services and solutions for consulting clients
• Mentor and share skills with others
• Build a customer-focused relationship to identify business challenges
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute on large projects on time and on budget
• Provide active leadership and articulate to the Project Management Team
• Lead other Engineers to ensure tasks are completed accurately and timely
• Provide daily updates on all projects and be proactive with communication
• Execute collaboration between different business units

• Develop, implement, and support network services and solutions for consulting clients
• Build a customer-focused relationship with client to identify business challenges
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute on large projects on time and on budget
• Provide active leadership and articulate to the Project Management Team what is needed for success
• Lead Engineer on projects with multiple different technologies
• Provide daily updates on all projects and proactive communication on timelines, hours, resources
• Execute collaboration between different business units to provide a world class experience
• Demonstrate excellent communication skills and take a leadership role in Team and customer meetings
• Contribute to product selection and research, configuration standards and educate sales teams

• Develop, implement, and support network services and solutions for consulting clients
• Mentor and share skills with others
• Build a customer-focused relationship with clients to identify business challenges
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute on large projects on time and on budget
• Provide active leadership and articulate to the Project Management Team what is needed for success
• Be the Lead Engineer on projects that have multiple different technologies
• Provide daily updates on all projects and be proactive with communication on timelines and resources

Infrastructure Engineer

• Develop, implement, and support related services and solutions for consulting clients
• Build a customer-focused relationship with clients to identify business challenges and develop specifications and requirements to arrive at the best solution
• Work as a member of the HBS Cloud Architecture Team (CAT) as a leader and contributor that provides consultative and proactive project support to Heartland Business Systems’ (HBS) account base
• Collaborate and be a leader across multiple internal teams to ensure successful delivery and timely execution of the scope of work
• Research new products for selection, enhance configuration standards and best practices, and educate team members on these products and services to enhance the sales process
• Provide senior-level support, maintenance, and administration for customer environments and review for other potential concerns or enhancement opportunities
• Assist with the development and implementation of the Azure cloud security architecture for protecting PHI/PII/PCI data deployed into various cloud, hybrid, HBS Cloud, and on-premises systems
• Implement and manage security architectures for cloud/hybrid systems
• Assess, develop, implement, optimize, and document a comprehensive set of security technologies and processes, data protection, cryptography, key management, identity, and access management (IAM) within SaaS, IaaS, PaaS, and other cloud environments
• Provide input to the development of career plans and education goals for engineers, including mentoring college Interns or recent college graduates
• Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects
• Obtain and maintain current vendor/industry specific certifications and stay current on new products and solutions
• Maintain a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor
• Minimum of 1,450 hours (billable + presales) per fiscal year prorated based on start date

Senior Cloud Infrastructure Engineer

Human Resources

• Support and enhance assigned business unit alongside Corporate HR Team
• Administer HR activities including HRIS, employee relations, policy development, onboarding, professional and leadership development, performance management, employment law compliance, talent mapping, and DEI
• Be a contributing member of the Corporate HR Team and implement corporate HR initiatives within assigned business unit
• Conduct new Team Member orientation on a rotation
• Proactively engage with assigned leaders to address business and people issues
• Respond to Team Member and Leader inquiries regarding policies, procedures, guidelines, and programs
• Conduct investigations and facilitate progressive discipline including verbal/written warnings, corrective actions, suspensions and terminations
• Identify and facilitate individual coaching needs and oversee performance review process
• Conduct exit interviews and recommend actions to Leadership
• Maintain HR records to ensure federal and state compliance; support internal and external audits
• Generate ad hoc reports and queries; develop SOPs, policies, procedures, guidelines, programs and forms
• Conduct annual talent mapping and partner with leaders to implement development plans for high-potential team members
• Partner with Benefits Specialist on benefit-related questions and assist with annual open enrollment
• Scan and index documents to company imaging tool and regularly update job descriptions for assigned business unit

Human Resources Business Partner

• Work as a member of the HBS Cloud Architecture Team (CAT) as a leader and contributor that provides consultative and proactive project support to Heartland Business Systems’ (HBS) account base.
• Collaborate and be a leader across multiple internal teams to ensure successful delivery and timely execution of the scope of work.
• Research new products for selection, enhance configuration standards and best practices, and educate team members on these products and services to enhance the sales process.
• Provide senior-level support, maintenance, and administration for customer environments and review for other potential concerns or enhancement opportunities.
• Assist with the development and implementation of the Azure cloud security architecture for protecting PHI/PII/PCI data deployed into various cloud, hybrid, HBS Cloud, and on-premises systems.
• Implement and manage security architectures for cloud/hybrid systems.
• Assess, develop, implement, optimize, and document a comprehensive set of security technologies and processes, data protection, cryptography, key management, identity, and access management (IAM) within SaaS, IaaS, PaaS, and other cloud environments.
• Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor.
• Provide input to the development of career plans and education goals for engineers, including mentoring college Interns or recent college graduates.
• Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects.
• Obtain and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources.
• Minimum of 1,450 hours (billable + presales) per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on-the-job training.

• Roles and Responsibilities/ Essential Functions: Work as a member of the HBS Cloud Architecture Team (CAT) as a leader and contributor that provides consultative and proactive project support to Heartland Business Systems’ account base. Collaborate across multiple internal teams to ensure successful delivery and timely execution of the scope of work. Contribute to product selection, configuration standards, and best practices. Provide support, maintenance, and administration for customer environments. Assist with the development and implementation of the Azure cloud security architecture for protecting PHI/PII/PCI data deployed into various cloud, hybrid, HBS Cloud, and on-premises systems. Implement and manage security architectures for cloud/hybrid systems. Assist in the process to assess, develop, implement, optimize, and document a comprehensive set of security technologies and processes, data protection, cryptography, key management, identity, and access management (IAM) within SaaS, IaaS, PaaS, and other cloud environments. Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor. Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects. Obtain and maintain current vendor/industry certifications and stay current on new products and solutions by utilizing networks of resources. Minimum of 1,450 hours (billable + presales) per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on-the-job training.

Cloud Infrastructure Engineer I

• Position Summary: The Cloud Infrastructure Engineer - I role will develop, implement, and support related services and solutions for consulting clients.
• Build customer-focused relationship with clients to identify business challenges and develop specs and requirements for best solution.
• Focus on Azure Infrastructure, M365, and Entra ID with security across cloud and on-premises environments.
• Work with client-facing Heartland Business Systems Cloud Architecture Team; collaborate across internal teams for delivery; contribute to product selection and standards.
• Provide support, maintenance, and admin for customer environments; implement Azure cloud security architecture for PHI/PII/PCI data; manage security architectures for cloud/hybrid systems.
• Develop and document security technologies, data protection, IAM in SaaS/IaaS/PaaS; maintain documentation; obtain vendor certifications; time management and professional development.
• Manage 450+ hours work style; travel not specified; remote engagement with clients.

• Position Summary: The Senior Cloud Infrastructure Engineer - I role will develop, implement, and support related services and solutions for consulting clients.
• This role will build a customer-focused relationship with clients to identify business challenges and develop specifications and requirements to arrive at the best solution.
• Focus areas include Azure Infrastructure, M365, and Entra ID with security across cloud, hybrid, and on-premises systems.
• Responsibilities include leading and collaborating with internal teams, researching new products, and documenting project scopes and timelines.