Heartland Business Systems

Infrastructure Engineer

• Develop, implement, and support related services and solutions for consulting clients
• Build a customer-focused relationship with clients to identify business challenges and develop specifications and requirements to arrive at the best solution
• Work as a member of the HBS Cloud Architecture Team (CAT) as a leader and contributor that provides consultative and proactive project support to Heartland Business Systems’ (HBS) account base
• Collaborate and be a leader across multiple internal teams to ensure successful delivery and timely execution of the scope of work
• Research new products for selection, enhance configuration standards and best practices, and educate team members on these products and services to enhance the sales process
• Provide senior-level support, maintenance, and administration for customer environments and review for other potential concerns or enhancement opportunities
• Assist with the development and implementation of the Azure cloud security architecture for protecting PHI/PII/PCI data deployed into various cloud, hybrid, HBS Cloud, and on-premises systems
• Implement and manage security architectures for cloud/hybrid systems
• Assess, develop, implement, optimize, and document a comprehensive set of security technologies and processes, data protection, cryptography, key management, identity, and access management (IAM) within SaaS, IaaS, PaaS, and other cloud environments
• Provide input to the development of career plans and education goals for engineers, including mentoring college Interns or recent college graduates
• Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects
• Obtain and maintain current vendor/industry specific certifications and stay current on new products and solutions
• Maintain a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor
• Minimum of 1,450 hours (billable + presales) per fiscal year prorated based on start date

Senior Cloud Infrastructure Engineer

Human Resources

• Support and enhance assigned business unit alongside Corporate HR Team
• Administer HR activities including HRIS, employee relations, policy development, onboarding, professional and leadership development, performance management, employment law compliance, talent mapping, and DEI
• Be a contributing member of the Corporate HR Team and implement corporate HR initiatives within assigned business unit
• Conduct new Team Member orientation on a rotation
• Proactively engage with assigned leaders to address business and people issues
• Respond to Team Member and Leader inquiries regarding policies, procedures, guidelines, and programs
• Conduct investigations and facilitate progressive discipline including verbal/written warnings, corrective actions, suspensions and terminations
• Identify and facilitate individual coaching needs and oversee performance review process
• Conduct exit interviews and recommend actions to Leadership
• Maintain HR records to ensure federal and state compliance; support internal and external audits
• Generate ad hoc reports and queries; develop SOPs, policies, procedures, guidelines, programs and forms
• Conduct annual talent mapping and partner with leaders to implement development plans for high-potential team members
• Partner with Benefits Specialist on benefit-related questions and assist with annual open enrollment
• Scan and index documents to company imaging tool and regularly update job descriptions for assigned business unit

Human Resources Business Partner

• Work as a member of the HBS Cloud Architecture Team (CAT) as a leader and contributor that provides consultative and proactive project support to Heartland Business Systems’ (HBS) account base.
• Collaborate and be a leader across multiple internal teams to ensure successful delivery and timely execution of the scope of work.
• Research new products for selection, enhance configuration standards and best practices, and educate team members on these products and services to enhance the sales process.
• Provide senior-level support, maintenance, and administration for customer environments and review for other potential concerns or enhancement opportunities.
• Assist with the development and implementation of the Azure cloud security architecture for protecting PHI/PII/PCI data deployed into various cloud, hybrid, HBS Cloud, and on-premises systems.
• Implement and manage security architectures for cloud/hybrid systems.
• Assess, develop, implement, optimize, and document a comprehensive set of security technologies and processes, data protection, cryptography, key management, identity, and access management (IAM) within SaaS, IaaS, PaaS, and other cloud environments.
• Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor.
• Provide input to the development of career plans and education goals for engineers, including mentoring college Interns or recent college graduates.
• Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects.
• Obtain and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources.
• Minimum of 1,450 hours (billable + presales) per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on-the-job training.

• Roles and Responsibilities/ Essential Functions: Work as a member of the HBS Cloud Architecture Team (CAT) as a leader and contributor that provides consultative and proactive project support to Heartland Business Systems’ account base. Collaborate across multiple internal teams to ensure successful delivery and timely execution of the scope of work. Contribute to product selection, configuration standards, and best practices. Provide support, maintenance, and administration for customer environments. Assist with the development and implementation of the Azure cloud security architecture for protecting PHI/PII/PCI data deployed into various cloud, hybrid, HBS Cloud, and on-premises systems. Implement and manage security architectures for cloud/hybrid systems. Assist in the process to assess, develop, implement, optimize, and document a comprehensive set of security technologies and processes, data protection, cryptography, key management, identity, and access management (IAM) within SaaS, IaaS, PaaS, and other cloud environments. Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor. Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects. Obtain and maintain current vendor/industry certifications and stay current on new products and solutions by utilizing networks of resources. Minimum of 1,450 hours (billable + presales) per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on-the-job training.

Cloud Infrastructure Engineer I

• Position Summary: The Cloud Infrastructure Engineer - I role will develop, implement, and support related services and solutions for consulting clients.
• Build customer-focused relationship with clients to identify business challenges and develop specs and requirements for best solution.
• Focus on Azure Infrastructure, M365, and Entra ID with security across cloud and on-premises environments.
• Work with client-facing Heartland Business Systems Cloud Architecture Team; collaborate across internal teams for delivery; contribute to product selection and standards.
• Provide support, maintenance, and admin for customer environments; implement Azure cloud security architecture for PHI/PII/PCI data; manage security architectures for cloud/hybrid systems.
• Develop and document security technologies, data protection, IAM in SaaS/IaaS/PaaS; maintain documentation; obtain vendor certifications; time management and professional development.
• Manage 450+ hours work style; travel not specified; remote engagement with clients.

• Position Summary: The Senior Cloud Infrastructure Engineer - I role will develop, implement, and support related services and solutions for consulting clients.
• This role will build a customer-focused relationship with clients to identify business challenges and develop specifications and requirements to arrive at the best solution.
• Focus areas include Azure Infrastructure, M365, and Entra ID with security across cloud, hybrid, and on-premises systems.
• Responsibilities include leading and collaborating with internal teams, researching new products, and documenting project scopes and timelines.