Collaboration Engineer

Heartland Business Systems

Collaboration Engineer at Heartland Business Systems developing and supporting collaboration related services for consulting clients. Building customer-focused relationships to enhance business solutions.

Posted 7/17/2026full-timeWest Des Moines • Iowa • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in collaboration solutions such as Cisco On Prem, Webex, Zoom Calling, and Microsoft Teams Voice, while maintaining industry certifications. Proven ability to build customer-focused relationships and deliver consultative project support in a team-oriented environment.

Highest-signal resume keywords

Collaboration Solutions ExpertiseCustomer Relationship ManagementProject Support and DeliveryCCNA CertificationMicrosoft Teams Voice Certification (MS-721)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Collaboration SolutionsProject ScopingTechnical ConsultingProduct Configuration StandardsVendor Management

Soft Skills

Team CollaborationCustomer FocusProactive Communication

Tools & Technologies

Cisco On PremWebexZoom CallingMicrosoft Teams Voice

Certifications & Qualifications

CCNACCNPCCA-VVCA-DCVMicrosoft Teams Voice Certification (MS-721)

Industry Keywords

ConsultingTechnical SupportCollaboration ServicesBillable HoursProduct Selection

About the role

Key responsibilities & impact

Develop, implement, and support collaboration related services and solutions for consulting clients
Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution
Work as a member of the HBS Collaboration Team providing consultative and proactive project support to HBS’s account base
Contribute to and impact assigned customer accounts positively
Collaborate across multiple internal teams to ensure successful and timely delivery of the scope of work
Contribute to product selection, configuration standards, and best practices, and educate the sales team members on these products and services to enhance the sales process
Provide support, maintenance, and administration for HBS’ customers
Work in a team atmosphere between regional and virtual practices
Provide time estimates and project scopes for systems related projects
Maintain current vendor/industry specific certifications and stay current on new products and solutions
Meet annual billable hour goal, as defined by HBS

Requirements

What you’ll need

6 months to 1 year in a technical related field, internship, or equivalent
At least one year in a technical related field (preferred)
Experience working as a consultant (preferred)
Associates degree, equivalent certifications or equivalent work experience
CCNA or Equivalent
Working knowledge of one of the following Collaboration solutions (Cisco On Prem and/or Webex, Zoom Calling, Microsoft Teams Voice) (preferred)
Bachelor’s Degree or equivalent education/certifications (preferred)
CCNP, CCA-V, VCA-DCV, MCA Microsoft Teams Voice Certification (MS-721) (preferred)
Zoom competencies (preferred)

Benefits

Comp & perks

Equal Opportunity Employer - Including Disabled and Veterans