Customer Service Representative

U-Haul

Customer Service Representative assisting U-Haul customers with rentals and services. Collaborating in a supportive team to ensure exceptional service and maintenance of equipment.

Posted 7/20/2026full-timeFort Atkinson • Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while assisting customers with U-Haul products and services. Proficient in using technology for managing rentals and inventory, with a focus on safety and equipment maintenance.

Highest-signal resume keywords

Customer ServiceU-Scan TechnologyEquipment InspectionForklift OperationHitch Installation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment MaintenanceRental InvoicingPropane FillingDrivingInventory Management

Soft Skills

CommunicationProblem-Solving

Tools & Technologies

Smartphone Technology

Certifications & Qualifications

Valid Driver’s LicenseForklift CertificationPropane Certification

Industry Keywords

U-Haul ProductsRental ServicesCustomer Education

About the role

Key responsibilities & impact

Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot including checking fluid levels.
Answer questions and educate customers regarding products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane (certification offered through U-Haul upon employment)
Drive a forklift (certification offered through U-Haul upon employment)
Other duties as assigned
Participate in ongoing continuous U-Haul education through U-Haul University.

Requirements

What you’ll need

Valid driver’s license and ability to maintain a good driving record
High school diploma or equivalent

Benefits

Comp & perks

Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey’s SmartDollar Program