U-Haul

Manager

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Reservation Manager

Bilingual

• Assist customers who need help and certainty when their move does not go as planned.
• Handle incoming customer calls in both Spanish and English.
• Initiate outbound calls to customers, roadside assistance service providers, and other personnel for support.
• Follow established methods and procedures to ensure customer safety.
• Handle files with calm urgency, professionalism, and care while meeting quality-related metrics and goals.

Reservation Manager

Spanish Bilingual Roadside Agent