Director of HR Service Delivery – Operations

U-Haul

Director of HR Service Delivery & Operations at U-Haul in Phoenix, focusing on a people-first culture and effective HR solutions. Leading initiatives to enhance Team Member experiences and service delivery.

Posted 7/22/2026full-timePhoenix • Arizona • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership experience in Human Resources, focusing on developing high-performing teams and driving organizational performance through strategic decision-making and data-driven insights. Proficient in managing complex HR initiatives while ensuring compliance and fostering a people-first culture.

Highest-signal resume keywords

Progressive Leadership ExperienceData Analysis and Performance MetricsHuman Resource Information Systems (HRIS)Change ManagementProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance MetricsProject ManagementCompliance ManagementOrganizational Development

Soft Skills

Coaching and MentorshipCommunicationProblem-SolvingInfluencing StakeholdersCollaboration

Tools & Technologies

WorkdayHRIS

Industry Keywords

Human ResourcesService DeliveryTeam Member ExperienceLeadership DevelopmentVendor Management

Tech Stack

Tools & technologies

Unity

About the role

Key responsibilities & impact

Serve as a strategic advisor to the EVP of HR and HR Leadership Team, helping shape and execute the HR Department's priorities in support of Company goals.
Develop confident, capable leaders by providing coaching, mentorship, performance feedback, and decision-making guidance that builds confidence, accountability, and independent leadership.
Champion a people-first, service-focused culture by delivering responsive, practical solutions that balance the needs of Team Members, the business, and compliance requirements.
Empower leaders to confidently resolve complex issues by evaluating options, balancing competing priorities, and achieving the best possible outcome.
Serve as the escalation point for complex matters requiring discretion, critical thinking, and thoughtful decision-making.
Use data, performance metrics, service levels, and Team Member feedback to measure performance, identify trends, and improve service.
Simplify processes and use technology to improve efficiency, expand self-service, and enhance the Team Member experience.
Ensure compliance with applicable requirements while promoting consistency, fairness, and thoughtful decision making.
Develop and lead department initiatives that improve service, strengthen collaboration, and support Company priorities.
Oversee departmental budgets, vendor relationships, resource planning, and expenses while ensuring Economy & Effectiveness (E&E) and responsible stewardship of Company resources.
Demonstrate the HR Department’s leadership principles through accountability, unity of direction, and a SUP (Supportive, Upbeat, and Positive) approach.
Stay informed on industry trends, emerging technologies, and best practices to improve HR services and support future business needs.

Requirements

What you’ll need

8+ years of progressive leadership experience in Human Resources and/or shared services.
5+ years of experience leading managers and/or multi-functional teams with a proven track record of building high-performing teams and driving organizational performance.
Proven ability to lead through change, influence across functions, and build strong collaborative partnerships.
Demonstrated ability to interpret complex situations and develop practical, business-minded solutions that balance compliance, Team Member needs, and organizational objectives.
Strong analytical and business acumen with experience using data, performance metrics, and reporting to improve service delivery and support decision making.
Strong organizational, communication, project management, and problem-solving skills with the ability to influence stakeholders at all levels.
Experience with Workday or other enterprise Human Resource Information Systems (HRIS).
High level of integrity, professionalism, and discretion in handling confidential information.
Strong technology aptitude with a continuous improvement mindset.

Benefits

Comp & perks

Medical insurance
Prescription drug plans
Dental & Vision plan with hearing care discounts
Onsite medical clinic for team members and eligible family members
New indoor fitness gym (Midtown Phoenix campus)
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers®
CVS Virtual Care
U‑Haul Kids Program
24‑Hour Nurse Line
Wellness Program (HealthierYou initiatives & challenges)
Mindset App Reimbursement
Pet Insurance & Wellness plans
Career stability
Opportunities for advancement
Valuable on‑the‑job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U‑Haul University®
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company‑paid life insurance
Voluntary life insurance options
Short-Term and Long‑Term Disability
Critical Illness, Accident & Hospital Indemnity plans
Business & business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramsey’s SmartDollar® Financial Wellness Program
U‑Haul Federal Credit Union
Paid holidays, vacation, and sick time
YouMatter Employee Assistance Program (EAP)
Discounts on cell phone plans, hotels, computers, vehicles & more
Community involvement & volunteer opportunities
U‑Haul Mothers Program (Paid maternity leave)