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U-Haul

Callback Agent

U-Haul

Callback Agent assisting U-Haul customers with rentals and equipment via phone and chat. Part of a fast-paced team following up on leads and overcoming objections in a remote role.

Posted 7/22/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication and listening skills while effectively managing customer interactions through phone and chat. Capable of navigating multiple computer programs to assist with quoting rental rates and meeting quality-related metrics.

Highest-signal resume keywords
Verbal Communication SkillsCustomer Service ExperienceSales ExperienceComputer Navigation SkillsU.S. Geography Knowledge

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Basic Keyboarding SkillsQuoting Rental RatesOutbound CallingIncoming Call Handling
Soft Skills
Listening SkillsProfessional CommunicationFeedback Incorporation

About the role

Key responsibilities & impact
  • Follow up on warm leads
  • Overcome objections
  • Communicate professionally via chat and phone
  • Make outbound calls and answer incoming calls
  • Assist customers with quoting rental rates
  • Help move equipment where needed most
  • Meet all quality-related metrics and goals

Requirements

What you’ll need
  • Basic keyboarding and computer skills
  • Ability to navigate and use multiple computer programs at once
  • Excellent verbal communication and listening skills
  • Clear speaking voice
  • General knowledge of U.S. geography
  • Willingness to incorporate feedback to constantly improve performance
  • Previous sales experience a plus

Benefits

Comp & perks
  • Train and work from home - various schedules!
  • Advancement opportunities!
  • Hourly base, plus a potential bonus
  • Opportunity for base pay merit increases based on performance
  • Exclusive U-Haul Benefits Designed for Your Success, including full medical coverage