Customer Support

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Handle inbound and outbound calls in a call center environment while providing excellent customer service.
• Answer customer inquiries via telephone and respond to requests using professional etiquette.
• Log and update all customer interactions in the tracking system in accordance with call center procedures.
• Assist inspectors with profile discrepancy changes, cancellations, rescheduling, and unit verification counts.
• Provide clients with role assignments for access into subsystems.
• Reset passwords, reactivate IDs, and assist with account access issues.
• Research and resolve customer inquiries using available resources such as user guides, manuals, website documentation, and call center alerts.
• Escalate incidents and inquiry tickets with complete documentation of troubleshooting steps for issues unresolved at the Tier 1 level.
• Transfer calls (warm/cold) to appropriate staff following established call center procedures.
• Recognize, document, and alert supervisors of trends in customer inquiries or recurring issues.
• Stay up-to-date with system changes, procedures, and customer information through ongoing training and resource materials.
• Perform other duties as assigned to support team and organizational goals.

Customer Service Representative – Tier I Support

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters
• Answer questions and resolve low complexity issues
• Facilitate overall servicing of accounts and processing business transactions
• Maintain suspense and follow-up system for outstanding underwriting items
• Ensure accuracy of information inputted into all appropriate systems
• Communicate with team members, agents/brokers, and key business partners
• Participate in problem-solving activities
• Establish and maintain effective relationships with clients and colleagues
• Participate in special projects and other duties as assigned to assure efficient operation of the team

Underwriting Support Specialist

• Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.
• Accurately documents inquiries.
• Initiate or process adjustments or performs other research as needed to resolve inquiries.
• Coordinates with other departments to resolve problems.
• Responds to, research and/or assists with priority inquiries and special projects as required by management.
• Provide feedback to management regarding customer problems, questions, and needs.
• Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
• Follows through on complaints until resolved or reports to management as needed.
• Maintain basic knowledge of quality work instructions and company policies.
• Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
• Maintains all departmental productivity, quality, and timeliness standards.
• Identify and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Customer Service Advocate I

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative

• Support inbound call scheduling for Endocrinology and Rheumatology
• Handle issues related to member eligibility, plan prescription benefits, claim payments, and patient services
• Update billing information, establish payment plans, resolve payment inquiries, and assist with patient scheduling

• You will serve as the first line of defense for all inbound support tickets regarding commercial insurance.
• You’ll collaborate closely with Risk & Compliance Teams by identifying trends, escalating reviews, and processing documents with clear, contextual summaries.
• You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks around insurance risk tiers and taxonomy.
• You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides to help empower both internal users and customers with self-service solutions.
• You'll be a true startup generalist, embracing diverse responsibilities and projects, while working independently in a remote environment.

Insurance Support Specialist

• Act as a front-line expert for external users and internal teams, resolving complex technical issues and data inquiries.
• Consult with users to identify and implement the most efficient ways to use our tools for their specific needs.
• Utilize SQL and API products to troubleshoot issues and help customers navigate complex datasets.
• Educate users on key features and benefits, translating technical capabilities into business value.
• Collaborate with Product Management and Customer Success to escalate recurring issues and advocate for user-experience improvements.
• Document, track, and resolve inquiries within our CRM, ensuring all responses meet or exceed established Service Level Agreements.
• Maintain our reputation for high-quality support through proactive communication and reliable technical expertise.

Associate Customer Support, Market Data Specialist

• Investigate, triage, and resolve customer-reported issues across Electric's SaaS platform and desktop applications
• Handle a high volume of concurrent cases with disciplined follow-up
• Reproduce and document product bugs with enough technical detail
• Evaluate browser console logs, network requests, and application errors
• Escalate complex or unresolvable issues to Senior Specialists or Engineering
• Complete technical tasks submitted by Customer Success Managers
• Contribute to internal and external knowledge base articles
• Identify and surface patterns in customer issues to Support leadership
• Work across teams — CS, Product, Engineering

Senior Product Support Specialist

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Customer Service – Temporary

• Drives strategic, technical and complex adoption strategies across large, strategic customer segments, managing high-complexity enterprise deployments where AI-analytics inform both planning and execution
• Regularly leads customized technical enablement initiatives such as executive briefings, architecture-specific workshops, and cross-functional onboarding programs
• Acts as a trusted advisor to senior customer leaders, helping them align Cisco technologies with long-term business outcomes
• Oversees TAP execution and integration across multiple teams, ensuring adoption plans are integrated with broader account strategies and lifecycle motions
• Demonstrates deep knowledge across several products in a secondary architecture
• Runs adoption business reviews (state of usage, blockers, market trends) and updates TAPs, integrating AI analytics to highlight trends and forecast needs
• Partners with Sales and CX leadership to co-create adoption journeys for high-value accounts, ensuring alignment with renewal and expansion goals
• Manages adoption across multiple stakeholders and teams, ensuring consistency and quality of customer experience
• Communicates complex details in meetings or workshops, tailoring content for varied audiences to achieve clear understanding
• Participates in events like roadshows or technical sessions, using advanced setups to demonstrate solutions and follow through on action items
• Designs and leads 1:many series; measures reach and impact
• Leads technical strategy across customer success programs, aligning product capabilities and architecture choices with lifecycle delivery and business outcomes; explains trade‑offs to stakeholders
• Integrates advanced telemetry and AI models, designs and runs complex labs (multi‑domain, multi‑site) to de‑risk deployments; documents “known good” patterns; adapts them dynamically to address specific customer technical challenges
• Acts as Technology Evangelist, turns field signals into product improvements, owns some high‑value asks, builds the case, and follows through to resolution, collaborating with other Cisco teams on service enhancements and adoption strategies
• Sets vision and direction for customer success programs across multiple teams or regions, integrating AI-driven productivity insights to accelerate results
• Leads cross-functional initiatives to scale best practices globally and improve customer outcomes
• Mentors senior IC talent, team leads, and managers, providing guidance on complex customer situations and organizational strategy
• Represents CSS community and interests in planning and decision-making forums

Customer Experience Success Specialist – Splunk

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Chat & Community Support Specialist

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Customer Care Agent

• Responsible for all areas of customer service regarding research and resolution of telephone inquiries from members or patients.
• Handle incoming calls to effectively address issues related to member eligibility, plan prescription benefits, and claim payment issues or patient services needs.
• Update billing information, establish payment plans, resolve payment inquiries, or assist with patient scheduling.
• Provide quality service and customer satisfaction through effective communication and education.

Customer Service Representative I

• Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.
• Learn computer system applications to accurately process transactions and maintain customer data.
• Educate customers on products and services via phone, email, and chat communications.
• Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.
• Build and maintain positive relationships with internal customers and team members.
• Stay informed on all communications and training to ensure accurate protocols are followed.
• Build knowledge of relevant company products, processes, programs, and technology.
• Participate in other related duties and projects as assigned by the supervisor or manager.
• Perform other duties as assigned.
• Comply with all policies and standards.

• Provide high quality customer service through accurate, timely, and professional responses.
• Assess customer needs, service insurance policies, collect confidential client information, and prepare reports.
• Promote products and company positively, answering customer questions and addressing concerns.
• Communicate clearly and effectively about policies and answer customer questions relating to coverage and premiums.
• Data Entry for new business quotes, policy changes, and assign incoming email to the correct agency team member.
• Document all conversations and interactions with customers, carriers and agents.

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Member Support Specialist

• Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.
• Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.
• Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.
• Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.
• Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.
• Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.
• Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.

Customer Support Advocate

• Manage a team of approximately 12-15 associates, providing exceptional phone and transaction-based customer service while fostering an inclusive team environment
• Oversee the day-to-day call center operations by setting performance metrics and team goals, ensuring achievement through effective management
• Communicate effectively with employees and use reporting tools to coach, motivate and hold individuals and the team accountable to meet or exceed service goals, improve productivity, support personal and professional development and deliver world-class customer service
• Foster an engaged, inclusive and collaborative team culture by implementing activities that support employee engagement, promoting teamwork across the team and company and recognizing and celebrating individual and team success
• Ensure quality phone service through oversight of call quality standards, monitoring via call listening reviews and continuous improvement initiatives
• Serve as the primary point of contact for handling escalated situations, ensuring timely resolution, appropriate follow through and identification of process improvements to enhance the customer experience
• Partner with leadership to align business strategy and operational priorities, using data analysis, capacity planning and trend forecasting to optimize resources for work allocation and recommend process improvements
• Develop and maintain partnerships with training, quality, compliance, legal and other areas to reinforce system, departmental and administrative procedures
• Perform other duties as needed to support the commitments made to our customers

Manager, Claims Intake – Customer Service

• Leads a team of Customer Care professionals to execute on the vision and strategy for the organization
• Delivers outstanding customer service, achieving operating objectives and financial goals according to company standards, policies and procedures
• Manages, develops and leads a team with direct report responsibility including Customer Service Representatives, Sr. CSRs, & associates supporting back-office duties
• Achieves internal and external survey goals for employees and customers
• Provides clear expectations to team, giving timely feedback and evaluating performance
• Implements best practices while driving functional consistency, process standardization and operational excellence
• Achieves customer satisfaction goals by planning, teaching, motivating, mentoring and providing feedback to employees
• Maintains team performance through coaching and accountability by planning, monitoring, and observing individual and team performance
• Coaches customer service teams in resolution techniques including identifying problems, leveraging self-service support, using senior representatives and Team Leaders appropriately all in efforts to service customers
• Manages daily operational processes according to NiSource guidelines
• Selects, coaches, and develops team ensuring they are fully equipped with the tools, information, knowledge and skills
• Maintains comprehensive and accurate employee performance documentation
• Identifies employees with advancement potential and provides ongoing development to build skills and capabilities, supporting NiSource’s leadership pipeline
• Ensures scheduling and allocation of customer care resources providing optimum customer service
• Ensures all employees’ compliance with company policies, procedures and required training
• Effectively communicates and collaborates with critical business partners, both internal and external
• Attends all required NiSource training programs on-time
• Assists with and leads training as needed
• Ensures all employees complete required training on-time
• Proactively handles escalated customer issues outside of CSR and Sr. CSR scope/authority
• Promotes and assures safe working environments
• Maintains flexibility in work schedule including nights, weekends, holidays, stand-by and emergency support as assigned

See all jobs on JobTailor

Licensed Customer Service Representative II

Customer Service Representative – Tier I Support

Underwriting Support Specialist

Customer Service Advocate I

Customer Service Representative

Customer Service Representative

Insurance Support Specialist

Associate Customer Support, Market Data Specialist

Senior Product Support Specialist

Customer Service – Temporary

Customer Experience Success Specialist – Splunk

Chat & Community Support Specialist

Customer Care Agent

Customer Service Representative I

Customer Service Representative I

Customer Service Representative

Member Support Specialist

Customer Support Advocate

Manager, Claims Intake – Customer Service

Team Leader, Customer Care Center