Customer Service Agent, CSR

DSV - Global Transport and Logistics

Customer Service Agent ensuring exceptional client service and timely order processing. Responsible for building rapport and accurately processing customer orders.

Posted 7/21/2026full-timeWinchester • Virginia • 🇺🇸 United StatesJunior💰 $23 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by building rapport and trust with clients while ensuring accurate order processing and inventory management. Capable of working in varying temperature conditions and handling invoicing and returns efficiently.

Highest-signal resume keywords

Customer Service ExperienceOrder ProcessingInventory ManagementInvoicing AssistanceTemperature Adaptability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order InputtingStock ReportingProduct Availability Checking

Soft Skills

Building RapportExceptional Service Delivery

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer OrdersReturned MerchandiseSpecial Requests

About the role

Key responsibilities & impact

Building rapport and trust with Clients by delivering exceptional service
Processing and inputting customer orders accurately and timely
Running stock reports to check product availability
Checking all orders for special requests and expediting as necessary
Assisting with invoicing and handling returned merchandise

Requirements

What you’ll need

Must have a high school diploma or GED
1 year experience in Customer Service/Inventory-related capacity
Ability to work in unregulated temperatures within the warehouse during the warmer and colder months

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options