Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Wiley

Customer Support Representative

Wiley

Customer Support Representative assisting students and instructors with troubleshooting and inquiries. Managing high-volume tickets via email and supporting features, improving customer workflows.

Posted 7/17/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $46,400 - $66,400 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume customer support inquiries while utilizing strong problem-solving and troubleshooting skills. Proficient in programming languages such as C, C++, Python, or Java, with a focus on effective communication and process improvement.

Highest-signal resume keywords
Bachelor’s Degree in Computer ScienceProficiency in C, C++, Python, or JavaTroubleshooting and Problem-Solving SkillsStrong Written Communication SkillsOrganizational and Time-Management Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
C ProgrammingC++ ProgrammingPython ProgrammingJava ProgrammingTroubleshootingProblem-SolvingDocumentationProcess Improvement
Soft Skills
Attention to DetailSound JudgmentCollaboration
Industry Keywords
Customer SupportTicket ManagementAccount RecordsInquiry Resolution

Tech Stack

Tools & technologies
JavaPython

About the role

Key responsibilities & impact
  • Manage a high-volume customer support queue by prioritizing, documenting, and resolving inquiries.
  • Investigate customer issues by reviewing account records and prior ticket interactions.
  • Troubleshoot product, grading, and access issues.
  • Communicate clear and accurate resolutions to students and instructors.
  • Escalate unresolved issues with complete documentation.
  • Monitor ticket volume and identify opportunities for process improvements.

Requirements

What you’ll need
  • Bachelor’s Degree in Computer Science, Computer Engineering, Math, IT, or a similar field.
  • Proficiency in either C, C++, Python, or Java.
  • Foundational troubleshooting and problem-solving skills.
  • Strong written communication skills.
  • Strong attention to detail and sound judgment.
  • Strong organizational and time-management skills.
  • Ability to identify recurring issues and collaborate effectively.

Benefits

Comp & perks
  • Health insurance
  • Flexible working hours
  • Professional development
  • Occasional meeting-free Friday afternoons
  • Continued learning opportunities
  • Supportive workplace culture