Wiley

Marketing

• Develop and execute comprehensive field marketing strategies for assigned territories and segments
• Manage and coordinate regional events, trade shows, conferences, and customer engagement programs
• Work closely with sales teams to align marketing activities with territory goals and pipeline objectives
• Develop and manage field marketing budgets and resource allocation
• Lead market research and competitive analysis initiatives to inform strategic decision-making
• Drive lead generation and pipeline development through targeted field marketing campaigns
• Manage relationships with key partners, vendors, and external service providers
• Analyze and report on program performance, ROI, and key marketing metrics
• Collaborate with product marketing, demand generation, and corporate marketing teams
• Support customer reference programs, case studies, and thought leadership initiatives
• Mentor and provide guidance to junior team members and regional marketing staff
• Travel to support regional activities and customer engagement events

Field Marketing Manager

Business Intelligence Developer

• Develop and maintain shared semantic models in Power BI using star schema design
• Develop SQL queries to extract and manipulate data from our BigQuery database for use in Power BI
• Define and implement best practice report/data management through Microsoft Fabric integrations
• Review and maintain reports for performance optimizations, style consistency, and best practice improvements
• Consult on wireframe design during the early stages of building new reports to provide guidance on effective visualization and user experience
• Consult on the development of strategically insightful reporting dashboards with actionable insights to support key stakeholder decision-making processes

Data Analyst – Power BI Specialist

Support Engineer

• Assisting zyBooks’ student and instructor users via email through Zendesk.
• Troubleshooting issues described by users.
• Answering questions about zyBooks application/content and how to use it.
• Reviewing student/instructor feedback on zyBooks content.
• Assisting users with managing accounts (merging, transferring, resetting passwords).
• Escalating issues to internal teams and managing progress.
• Assisting the zyBooks Bookstore and Creation team with simple tasks during busy periods.
• Keeping track of common trends and sharing findings with the team.

Customer Technical Support Representative – Part Time

Manager

• Review, enhance, and implement the organisation’s Integrated Management System (IMS) to ensure compliance with ISO 9001, ISO 14001, ISO 45001, and OFSC requirements
• Lead certification, recertification, and audit processes while maintaining strong document control and governance frameworks
• Partner with key stakeholders to embed IMS best practices across projects and corporate functions
• Promote continuous improvement and deliver training programs to build capability and compliance awareness across teams
• Monitor IMS performance data and risks, producing executive-level dashboards and reports
• Act as the primary contact for external auditors, regulatory bodies, and certification agencies

Systems & Assurance Manager

Customer Success Manager

• Responsible for reconfirming and retaining current customers while expanding digital usage at installed base accounts.
• Responsible for assisting faculty in implementing and integrating Wiley’s digital solutions.
• Consult with instructors on implementation and curriculum design.
• Execute individual and departmental training plans.
• Collaborate with DLE/Account Manager to review the status of opportunities, existing business, and expansion opportunities.
• Partner with DLE/AM to identify priority customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for our installed customers.
• Carve out separate retention strategies for priority accounts/adoptions vs. all other adoptions.
• Drive and support pilots across the territory with follow-up, surveys, assistance with the platform, and questions.
• Assist AM with converting the pilot to an adoption.
• Collaborate with DLE/AM partner weekly or biweekly on adoption strategies to effect expansion and digital penetration.
• Proactively follow up with customers to ensure a positive experience using Wiley products and promote new features and functionality specific to their user experience.
• Conduct re-training with key customers to ensure all large adoption customers are “power users.”
• Provide deep integration support on various LMS / LTI implementations.
• Provide regular account and adoption intelligence in SFDC after working with customers.
• Confirm/Update Inclusive Access (IA) readoption Opps in SFDC for enrollment, Won/Lost stage, instructors contact info on IA adoptions.
• Maintain Bookstore communication and relationships to obtain IA adoption details, IA processes, and work order details.
• Analyze and drive digital usage data via activations reports for priority adoptions after back-to-school period ends.
• Review Vendor reports at specific times during the season for IA courseware adoptions, confirm with bookstore or instructor if additional information is needed, review and update opp in SFDC, Set to IA in CAP.
• Follow up on non-responders of IA confirmations at the end of each season.

Account Manager

• Support the Director of AI Market Strategy to define partnership strategic directions, understand the AI partnership landscape, structure partnership framework and define GTM and commercial models for the partnership
• Serve as the day-to-day relationship manager with partners, maintaining regular engagement, ensuring that partnership priorities and needs flow effectively between Wiley and partners
• Establish and run governance and regular meeting cadences with partners and internal stakeholders, including periodic joint workshops to surface new opportunities.
• Manage the day-to-day operations of the partnerships and proactively escalate and resolve issues.
• Project manage the set-up and implementation of new partnerships across Wiley’s matrixed functions, and build a scalable playbook for repeatable execution.
• Work closely with partners, Sales, and Marketing to identify, prioritize and drive joint lead generation opportunities and go-to-market initiatives.
• Tracking performance against business objectives and KPIs and recommending improvements to expand and strengthen the partnerships over time.

AI Partnerships Manager

• Lead, mentor, and support site teams across multiple locations.
• Drive team performance through coaching, structured feedback, and involvement in recruitment and onboarding.
• Champion a culture of collaboration, accountability, and safety - leading by example.
• Build strong, professional relationships with clients, consultants, subcontractors, suppliers, and local communities.
• Represent the business confidently in client meetings, negotiations, and community interactions.
• Participate in early tender reviews and pre-start planning with estimating teams.
• Develop resource and site establishment plans aligned to project scope and timeline.
• Conduct regular site visits to support project teams and ensure adherence to schedule, quality, and safety.
• Manage staff resourcing, inductions, and training plans.
• Ensure compliance with Australian standards, legislation, and company IMS policies.