Wiley

Marketing

• Own and deliver the end-to-end marketing campaigns for sold projects as part of the established Audience Solutions portfolio, ensuring strong targeting and positioning, engagement, conversions, and ultimately meaningful value to the customer
• Own and lead multiple marketing projects, aligning long-term portfolio objectives with near-term commercial priorities
• Act as a marketing lead on assigned initiatives and projects, setting direction, reviewing outputs, and ensuring consistency, quality, and impact in copy and messaging
• Develop strong marketing copy and messaging, indicate directions and targeting for marketing campaigns, develop sales enablement tools, and customer-facing materials including reporting and marketing plans
• Drive demand-generation and brand-building campaigns to support conversion objectives, awareness, and overall portfolio performance
• Own marketing reporting and analytics, using insight and data to optimize marketing performance and clearly communicate results and recommendations to customers
• Work closely with Editorial, Sales, Project Management teams and the wider Marketing team to schedule campaigns, align to asset delivery and overarching marketing plans
• Influence and engage stakeholders across disciplines and seniority levels to drive alignment and execution
• Contribute to broader brand initiatives and cross-portfolio marketing programmes
• Lead or support strategic marketing projects aligned with the continued growth of the Advanced Portfolio and Life Sciences strategy.

Marketing Manager

Full-stack Engineer

• Learn to develop and maintain quality, scalable applications using Ember and Angular frameworks.
• Assist in converting wireframes and design documents into implemented features.
• Help implement UI components with guidance from senior engineers, focusing on supportability and accessibility.
• Develop software applications in Python and Go.
• Contribute to building AI tools that support student learning and help instructors teach more effectively.
• Gain experience working with MySQL databases.
• Learn about distributed systems and cloud-native applications.
• Participate in DevOps processes using CI/CD tools.
• Collaborate with cross-functional teams to support educational technology solutions.

Associate Software Engineer

• Architect and implement scalable backend services in Python and Go with performance and maintainability in mind.
• Design and build modern web applications using React.
• Design and optimize complex MySQL database schemas and queries for educational data.
• Contribute to building authoring tools that enable content creators to develop high-quality educational materials.
• Mentor junior developers on engineering best practices.
• Drive technical decisions around architecture, scalability, and system design.
• Collaborate with product managers and designers to translate educational requirements into technical implementations.
• Participate in code reviews and technical documentation efforts.

Senior Software Engineer

Customer Success Manager

• Develop and expand post-adoption customer success and education programs
• Manage customer relationships throughout the subscription lifecycle
• Assist in creating an onboarding program for swift time-to-value and driving renewals
• Establish working relationships with Product, Marketing, and Go-to-Market teams

Senior Customer Success Manager – AI, Rights & Licensing Solutions

Product Manager

• Collaborate with engineering, design, content, and other teams to deliver platform features and capabilities.
• Contribute to the definition of priorities, roadmap, and product requirements with guidance from senior product leaders and stakeholders.
• Lead feature development efforts by gathering requirements, writing user stories, and working closely with engineering teams through design, build, and delivery.
• Support agile development processes including sprint planning, backlog refinement, and retrospectives.
• Gain understanding of customer needs by participating in user research and gathering feedback from internal stakeholders.
• Track and communicate progress on platform features to stakeholders, maintaining transparency on timelines and deliverables.
• Monitor feature-level metrics and KPIs to understand impact and identify opportunities for improvement.
• Contribute to product documentation, process improvements, and team knowledge sharing.

Manager

• Expand and retain a portfolio of high-value customer relationships within Wiley's Publishing and Audience Solutions divisions
• Execute strategies to grow Publishing Solutions partnerships and retain existing business
• Drive strategic revenue growth by identifying and capitalizing on opportunities to expand current customer adoption of Wiley's publishing software, consulting, and services
• Maintain responsibility for successfully renewing existing business across Publishing Solutions products, services, and offerings
• Implement systematic approaches to account growth and retention developed by the Key Account Management Director
• Develop comprehensive account plans for portfolio of accounts that align with both customer needs and Wiley's business objectives
• Meet performance metrics, and signing and revenue targets, as defined by the Key Account Management Director and VP, Business Growth & Development
• Collaborate regularly with Partner Success, Partner Operations, Product, Technology, and Delivery teams to ensure customer needs are met and to influence product roadmap decisions based on customer feedback and market opportunities
• Look for areas, via cross- and upsell opportunities, to expand our offerings to customers

Senior Manager, Key Accounts

Account Manager

• Develop and maintain proactive prospecting and engagement with a defined base of "direct" (non-agency) clients
• Acquire new customers and build and maintain strong business relationships
• Work with Wiley Marketing, Project, and Editorial teams
• Act as the primary point of contact at Wiley for assigned accounts and clients
• Meet or exceed Corporate Sales revenue targets for EMEA and US accounts

Senior Account Manager, Independent Medical Education

• manage customer relationships throughout their subscription lifecycle
• assist in creating onboarding programs to ensure swift time-to-value
• develop post-adoption customer experience
• drive onboarding, product adoption, and value realization for early adopter customers
• advocate for customer's needs internally

• Coordinate journal marketing activities and programs across multiple product lines and market segments
• Support journal marketing campaign planning, execution coordination, and performance tracking activities
• Assist with journal marketing collateral coordination, content distribution, and asset management
• Coordinate journal marketing research activities, competitive analysis support, and market insights compilation
• Support customer research coordination, data collection, and product insights gathering
• Assist with journal launch coordination, go-to-market planning support, and cross-functional alignment
• Coordinate with journal management teams to support marketing alignment with product development activities
• Support journal marketing campaign coordination, demand generation support, and lead generation activities
• Assist with market research coordination, competitive intelligence gathering, and customer feedback compilation
• Maintain marketing databases, campaign documentation, and program tracking systems
• Assist with journal marketing reporting coordination, data compilation, and performance metrics tracking
• Provide coordination support for journal marketing meetings, presentations, and communications
• Other coordination and operational support duties as assigned

Marketing Coordinator

• Support the execution of go-to-market strategies for a portfolio of journals, delivering targeted marketing programs that drive measurable business results.
• Review market intelligence, market research, and competitor activity to identify customer needs and opportunities for article growth and market share.
• Provide and share customer insights to inform strategic planning and improve author and reader experience, driving increased submissions, downloads, satisfaction, and revenue.
• Assist in the development and execution of integrated marketing campaigns across email, digital, and social channels, from ideation through delivery.
• Increase visibility of journal portfolios and new launches within relevant research communities and emerging markets.
• Build and maintain strong relationships with external society stakeholders and Journal Editors to support collaboration, engagement, and portfolio growth.

Associate Marketing Manager

Software Engineer

• Develop and execute strategic initiatives to grow Wiley's Advanced Portfolio within Environmental Engineering and the broader environmental sciences globally
• Commission high-quality papers and build collaborative relationships with leading researchers through community engagement to enhance content quality and brand influence
• Collaborate with the global editorial team to manage manuscripts submitted from related subject areas for Advanced Science and the related Advanced journals
• Collaborate closely with other teams to devise and implement brand-enhancing events and initiatives for both short-term and long-term success
• Lead generation and ideas for subject-related products passed on to appropriate colleagues

Editor in Chief – Deputy Editor, Environmental Engineering

• Manage a portfolio of 100-150 accounts with responsibility for revenue targets and renewal rates
• Develop and execute strategic account plans, setting goals and revisiting strategies throughout the year
• Analyze customer usage data and performance trends to understand account health and proactively address issues
• Renew and renegotiate agreements, managing paperwork and compliance requirements
• Identify and pursue cross-selling opportunities based on institutional research needs, with a focus on non-journal products
• Research customer organizations to understand their strategies and tailor solutions to their specific needs
• Build and expand relationships with key stakeholders at client organizations
• Execute data-driven negotiations that deliver successful agreement outcomes
• Maintain accurate records in CRM systems and provide regular forecasting
• Collaborate with cross-functional teams including customer success, sales operations, and editorial
• Represent the company at industry conferences and events