Wiley

Account Manager

• Independently manage a portfolio of institutional Health customers
• Renew and renegotiate journal and non-journal agreements
• Upsell existing accounts and cross-sell Wiley's broader portfolio
• Drive new business by prospecting and converting target institutions
• Analyze usage trends and customer data to assess account health
• Provide timely responses to customer questions and issues
• Conduct in-depth customer research and gather market insights
• Facilitate data-driven negotiations for contract outcomes
• Partner with internal teams to support customer needs
• Delegate smaller renewals to Sales Coordinators
• Serve as subject matter expert for specialized product lines
• Lead complex product demonstrations and technical presentations
• Develop and maintain relationships with key customers

Account Manager – Health

Performance Marketing

• Plan, schedule, and execute paid ads campaigns across platforms (e.g., Meta, LinkedIn, YouTube, Google, Bing), ensuring alignment with campaign objectives and budget allocations
• Manage paid ads budgets, monitor performance, and optimize campaigns to meet cost-efficiency and revenue contribution targets
• Grow owned audience assets, including YouTube subscribers and retargeting audiences, through structured campaign strategies and ongoing optimization
• Lead testing of new paid ads channels and formats, documenting performance benchmarks and providing clear recommendations for future investment
• Analyze campaign performance and produce structured insights, including cost-per-acquisition comparisons and channel effectiveness reporting
• Maintain consistent UTM tracking standards across all campaigns and support integration of paid media performance into broader attribution and reporting frameworks
• Support YouTube content distribution, retargeting strategy execution, and troubleshooting across paid platforms (e.g., Meta account issues)
• Contribute to the development of automated reporting dashboards and processes to improve campaign visibility and reduce manual reporting effort
• Support and execute dedicated audience growth initiatives, partnering with the Director and wider marketing team to scale acquisition across owned channels (e.g., YouTube, retargeting audiences, newsletters) and reduce reliance on third-party media

Paid Ads Manager

Account Executive

• Increase and maintain permissions revenue from pharmaceutical agencies and other accounts via the RightsLink sales channel and direct customer contact
• Deliver efficient service for customers needing permission to reuse Wiley material
• Manage relationships with key accounts and rights organizations
• Identify strategic opportunities for Account Managers to develop licensing partnerships
• Process orders, resolve customer inquiries, and deliver tailored licensing solutions based on customer needs
• Manage a portfolio of pharmaceutical agency and permissions accounts, identifying opportunities to drive revenue growth through upselling, cross-selling, and expanded licensing solutions
• Monitor licensees and transactional permissions activity to identify new business opportunities and support pipeline development
• Assist with prospecting new markets and generating licensing opportunities in collaboration with Account Managers and global licensing teams
• Conduct basic contract and licensing negotiations within established guidelines, templates, and rate cards
• Collaborate with Account Managers and leadership on high-value, customized, or complex licensing agreements
• Serve as an escalation point for urgent customer matters
• Maintain accurate account, pipeline, contract, and activity data within Salesforce and internal rights management systems
• Provide regular updates to management regarding customer activity, sales opportunities, pipeline progress, and market insights
• Contribute to achieving monthly, quarterly, and annual sales targets while delivering a high level of customer satisfaction.

• Identify and prioritise societies, publishers, and instrument developers
• Lead first conversations with prospective partners
• Develop partnership proposals and commercial models
• Negotiate and close new partnerships
• Coordinate instrument onboarding alongside various teams
• Maintain ongoing partner relationships

Partnership Manager

Analyst

• Develop SQL queries to extract and manipulate data from our BigQuery database for use in Power BI semantic models and ad-hoc analyses
• Update database structure to support star schema models consisting of fact and dimension tables, in close consultation with team lead and data engineering
• Review documentation and define data requirements for new source data to communicate team needs and enable the data engineering team to build fit-for-purpose data pipelines
• Test and validate new and existing source data to ensure accuracy of the foundational database and support the team’s position as a “Source of Truth” in a complex data landscape
• Create and maintain documentation on the team’s database and dataflows to enable all stakeholders to understand, use, and communicate about the data the team provides.

SQL Analyst

Data Analyst

• Develop and maintain shared semantic models in Power BI using star schema design
• Develop SQL queries to extract and manipulate data from our BigQuery database for use in Power BI
• Define and implement best practice report/data management through Microsoft Fabric integrations
• Review and maintain reports for performance optimizations, style consistency, and best practice improvements
• Consult on and support building a data model and structure that enables efficient and accurate reporting and analysis
• Consult on wireframe design during the early stages of building new reports to provide guidance on effective visualization and user experience
• Consult on the development of strategically insightful reporting dashboards with actionable insights to support key stakeholder decision-making processes

Lead Data Analyst

Director

• Own and deliver an annual revenue quota spanning all secondary licensing lines
• Drive growth through proactive account development, deal optimisation, and identification of new opportunities within established relationships
• Establish pricing, commercial frameworks, and deal structures — including minimum guarantees, revenue shares, statutory distributions, audio fees, and EdTech partnership fees
• Maintain accurate forecasting across all revenue lines with clear pipeline visibility for senior leadership
• Serve as Wiley’s primary internal authority on copyright law, licensing frameworks, and collective licensing across all content types and territories
• Partner with Legal on copyright strategy, AI rights governance, and the commercial implications of regulatory developments
• Represent Wiley at CCC, CLA, PLS, VG Wort, and equivalent international bodies
• Provide advisory support to AI commercial teams where existing rights structures or partnerships are implicated
• Own enterprise-level relationships with major platform partners with full accountability for commercial outcomes and the strategic relationship
• Manage multi-year agreements requiring C-suite engagement, sophisticated negotiation, and cross-divisional coordination
• Ensure partnership agreements evolve appropriately as AI rights considerations emerge
• Own Wiley’s audio rights programme, including relationships with Recorded Books and other audiobook and digital audio partners
• Develop commercial models including per-title fees, royalties, and platform licensing; manage the content pipeline with Trade editorial teams
• Monitor the audiobook and digital audio market and advise on strategic opportunities
• Own the EdTech licensing portfolio across higher education, corporate, and K–12 markets
• Develop licensing frameworks including content integration agreements, courseware licensing, and platform distribution deals
• Lead global RRO and CMO engagement, managing statutory licensing frameworks and distribution agreements
• Engage proactively on evolving digital and AI licensing frameworks to protect and grow Wiley’s revenue position
• Establish frameworks that prevent channel conflict between secondary licensing and primary sales

Senior Director, Enterprise Licensing – Partnerships

QA Engineer

• Design, develop, and maintain comprehensive test plans and test cases for high quality, scalable enterprise applications.
• Verify and validate implemented features based on wireframes and design documents.
• Test reusable UI components with focus on scalability, extensibility, supportability, and accessibility.
• Validate data integrity and perform backend testing using database technologies.
• Design test strategies for and test distributed systems and cloud-native applications.
• Integrate and manage automated tests within DevOps processes and CI/CD pipelines.

Business Development Rep

• Drive new Enterprise growth in Indonesia by identifying, developing, and closing high-value opportunities with universities, institutions, corporations, and government-linked organizations.
• Build a strong pipeline, open new customer relationships, and position Wiley’s Enterprise solutions for long-term growth.
• Develop and execute a focused growth plan for Enterprise sales in Indonesia.
• Create, qualify, and advance new opportunities for Wiley’s Enterprise solutions, including digital collections, courseware, institutional content solutions, and selected AI-enabled offerings.
• Build strong relationships with senior decision-makers, including university leaders, procurement stakeholders, faculty champions, and institutional partners.
• Lead customer discovery, solution positioning, proposal development, commercial discussions, and deal closure.
• Work closely with internal stakeholders across product, marketing, customer success, finance, and leadership to win and launch new business.
• Maintain a healthy sales pipeline, strong opportunity discipline, and reliable forecasting.
• Monitor market trends, competitor activity, and customer needs to identify new growth opportunities and partnership models.

Enterprise Business Development Manager

Marketing

• Develop and execute comprehensive field marketing strategies for assigned territories and segments
• Manage and coordinate regional events, trade shows, conferences, and customer engagement programs
• Work closely with sales teams to align marketing activities with territory goals and pipeline objectives
• Develop and manage field marketing budgets and resource allocation
• Lead market research and competitive analysis initiatives to inform strategic decision-making
• Drive lead generation and pipeline development through targeted field marketing campaigns
• Manage relationships with key partners, vendors, and external service providers
• Analyze and report on program performance, ROI, and key marketing metrics
• Collaborate with product marketing, demand generation, and corporate marketing teams
• Mentor and provide guidance to junior team members and regional marketing staff as appropriate
• Travel to support regional activities and customer engagement events as required
• Other strategic initiatives as assigned.

Field Marketing Manager

Lead Generation

• Drive outbound prospecting across multiple sectors using email, phone, and LinkedIn
• Research and qualify new employer accounts to build a healthy top-of-funnel pipeline
• Educate prospects on our audiences, value propositions, and advertising solutions
• Book qualified discovery meetings for Account Managers and ensure smooth handovers
• Maintain accurate CRM records and track outreach performance

Lead Generation Coordinator – Maternity Cover

Project Manager

• Oversees projects related to the development and maintenance of interactive web-native learning content
• Manages the content development and review process, ensuring quality at every stage
• Collaborates with internal teams and institutional customers to create custom courses
• Provides communication and status updates for projects being managed, keeping all stakeholders informed
• Tracks project progress, reports on key metrics, and addresses projects that are going off track
• Looks for opportunities to improve existing processes and define new ways of completing work
• Schedules and leads team meetings, and participates in cross-functional team meetings